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1452 results found

  1. Salesforce Plugin - Improve error/pop-up messages would help to not confuse users about when and not to install the Plugin

    Not all users know they already have the Plugin and they tend to install it again and it goes nowhere as they are not allowed to install apps and IT has already done it using silent install. If they could at least just see that they only need to launch the plugin, it will prevent confusion to the users.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  2. Salesforce to Detect Contacts already being handled by another Rep

    Like with other CRM, that can determine if the caller/contact is already handled by another person. It will prevent confusion on the customer's and Rep's end. It would prevent their clients from getting confused about who they need to talk to.

    1 vote
    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
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  3. option to store specific data only via archiver

    Cx is requesting to store only specific data via archiver to avoid using too much storage on their external cloud drie.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Ability to automatically move scheduled meeting to Teams

    I am in tech support and have a client who messaged me the following question "We are switching all of our meetings over from Ring Central to Teams. Do you know if there is an easy way to do this so that we don’t have to delete all existing meetings?"

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  5. Hubspot Inbound Calls

    Hubspot inbound calls should be registered on the activities

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  6. Acturis Integration

    cx wants to use the ACTURIS APP to be integrated in BT CLOUD WORK, this app is not supported in BT yet.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. WINGET exe version

    We've been evaluating installations with Winget. In your winget repository https://winget.run/pkg/RingCentral/RingCentral the version is .msi version. We would like to have .exe version as we use that for installs and it allows for updates.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Adding Google Worspace didnt work

    Adding google workspace didnt wok

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  9. Caller ID connection to VoIP

    Need the ability to have Caller ID flow to POS system. My other VoIP providers use. https://callerid.com/vertex_unit.phpThis feature will make me stay with or cancel using RingCentral

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  10. Add originating caller/leg to call log response for warm transfers

    Currently, we have an integration that works as follows:Customers (insurance agents) connect their RC account to our CRMWe set up a webhook to get updates whenever a call is Answered or DisconnectedWhen an "Answered" webhook is received for an inbound call, we attempt to find the record in our CRM that matches the phone numberIf available, we can then give our user the option to navigate directly to that recordWe have some customers that have this arrangement:End consumers (insurance buyers) originally call in to a Call CenterIf needed, the call center will transfer that call to our customer (insurance agent)When…

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  11. Preset phone numbers for transferring purposes

    Presetting phone numbers when in the transfer window. Allowing them to be labeled by the organization/company for ease of transfer. Preventing user from transferring a call to the wrong phone number. Drop down menu, listing the labeled phone numbers before hitting "transfer now"

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. We need our Salesforce to receive text message rather than the RC application

    We need our Salesforce to receive text messages rather than the RC application, is it possible for that

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  13. Salesforce click to dial to accept extensions.

    This would be very use for anyone that is calling a specific person from their contacts that requires an extension. Old phone system we used had this feature with their Salesforce add-in. Example: 111-222-3333,1234This would dial the main number and after a brief pause the extension.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  14. Call Audio Alert with Teams/ Hubspot integration

    The Integrated apps Teams and Hubspot don't have the same features as the Ring Central APP. One Key Feature is the ability to set a direct dial number to silent, so it doesn't interrupt the conversation the agent is on. These apps are not fully integrated if this doesn't work

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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  15. DND status on RC, but not on Teams

    Looking for an option to set DND on RingCentral, but not on Teams (Integrated application).

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  16. RC for Salesforce - Picklist

    Picklist shows the excluded options for logging the calls on the Outcome field in RC for Salesforce

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  17. RC not logging all call extentions in Salesforce

    We noticed that RC was not logging all calls. Only direct lines. We need to be able to automatically record all activty in Salesforce. Support said this is a known issue. Any progress as to when this will have a fix?

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  18. Migrate Call Queue to MS Teams PBX

    RingCentral to forward calls via call2teams or native direct dial for PBX. We want the ability to receive the phone call to our MS Teams platform queue just like the users that are migrated to RingCentral with Teams PBX

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  19. Ability to support cross instance federation. Across different brands / database regions (Gamma vs. Epsilon etc.)

    Ability to support cross-instance federation. Across different brands/database regions (Gamma vs. Epsilon etc.)

    1 vote
    0 comments  ·  Other  ·  Admin →
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  20. Integrate with Job Adder

    Integrate with Job Adder, to add notes when contacts have been made.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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