1531 results found
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Able to see profile on Avatar icon on RC App for MAC Devices.
Please add the ability to see Profile information for RC app for Mac devices (mobile or computer), just like how Android and Windows devices are.
1 vote -
Have Ring Central status appear on utility bar in SF
Similar to Salesforce Omni-channel, is it possible to include the status directly on the utility bar so users can see at a quick glance what their call center status is?
1 vote -
Ability to Subscribe to an Article
This would allow someone to subscribe to an article and when there are any changes they could be alerted. This was first realized with the Troubleshooting TCR application rejections article. As more rejections are added, it would be helpful to receive an alert that there is new information or rejection codes have been added.
1 vote -
ADD Terra Tools
Some Companys like Phsysiotherapist using this Software for Administartion of theire Patients. This would be very helpful if this tools would be integrated in Ring Central
1 vote -
remove voicemail beeps on Yealink W56H
I wanted to remove the voicemail beeps on Yealink W56H
1 vote -
list that has all the options or commands I can use in XML
I'm trying do multilevels with both english and spanish options. Is there a list that has all the options or commands I can use in XML?
1 vote -
Adding customize field after call using google extensions integrated with Zoho CRM
Customer wanted to have another mandatory field in the dialog box with fields that needs to be answered whenever they end the call using Ring Central extensions then it will send the information to their Zoho CRM. Customer mention that it is like a customized field that they can edit anytime.
1 vote -
Gorilla Desk CRM
Client looking for this integration APP
1 vote -
Click-to-dial on Excel
click to dial is working on MS Wordworking in Outlook but it would be better if it will also work on Excel
1 vote -
Aside for receiving text and email. We can add a phone call to receive the 6 digit code.
I have my 2factor for apple business set to contact my number. When it calls me for a code it will normally ring my phone and I pick up to get the code. Ever since we switched over I have not been receiving phone calls to get the code. It will just show up in my app as a missed call.
1 vote -
Notification of outage for API products e.g MS teams , PBX MS Team
Hi Team,The customer is requesting if it's possible to add a notification inside API products that we offer. if there's an outage on the integrated productthey will be notify right away and no need to call and report it to us so we could create a ticket about it.
1 vote -
trial period for High Volume SMS (Beta) before cutting over SMS from RingCentral App
I want to have free trail period to test High Volume SMS (Beta) first before paying or migrating to it
1 vote -
Support site "Learn from Community" Unaccessable
Currently logged in to the support site and when accessing the Learn from Community we get an error "Your License Has ExpiredThe license you currently have installed for this TeamHub site has expired. Please contact sales@answerhub.com to extend your evaluation or purchase a new license."Tried with other browsers same error.
1 vote -
To enable Blocking of Calls to MS Team directly
To enable Blocking of Calls to MS Team directly without the need of Users to access RingCentral App or Service Web. Hoping that this feature will be added on Microsoft Team 2.0 Release.
1 vote -
HQS
HQS is a big CRM tool for Adminastration and Calling customers. It would be massivly helpful
1 vote -
Queue calls being tagged as answered by multiple users in SFDC(SFDC integrations with RC)
Queue calls being done through RC integrations with SFDC shows as if it is being answered by multiple users even though it is only being answered by one user extension. Upon checking the account , base on data being shown on admin portal's call logs. It register as the call that went through the call queue and is being answered by one extension which is working as intended, but when we check the tagging on SFDS is shows as if its being answered by multiple users within the call queue. As shown on the attached screenshots.I consulted Integrations department regarding…
1 vote -
oowrin is the new CRM please add to our ring central family
New CRM integration
1 vote -
Record of all actions per contact
It would be useful to have a record of all actions that take place for each contact. For instance: Date - outbound call @1:33pm - No Answer, sent text message @ 1:36pm (and what the text was). Or, Contact, date - conference call (the recording file attached), attendees, etc.
1 vote -
Blocked all number to contact ATA number
customer is requesting to blocked all number to contact their ATA number and only allow internal number only.
1 vote -
call can be forwarded to same mobile number multi times
Tmob number set up up voicemail to take effect after 5 rings. i would like to have a feature where i canforward calls from my extension to my mobile and would ring for 4 times and if no answer i would like that call to be forwarded on the same mobile number and ring for multi times. unfortunately that settings is not possible since TMob voicemail already kicking in
1 vote
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