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1511 results found

  1. Support for Azure & Windows 365 VDI environments

    Getting a lot of requests from the Channel on when and how we will support the new release of Windows 365 VDI environment... as well as Azure VDI environments. Common theme seems to be that our Partners hope that we are quicker to support this VDI environment compared to our previous experience with Citrix and VMWare.

    25 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out

    25 votes

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    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
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  3. Integration with Calendly

    Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.

    24 votes

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    Under Review  ·  4 comments  ·  Integrations: Other  ·  Admin →
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  4. Poly Lens app

    Poly Lens app not support by RC

    23 votes

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    Future Consideration  ·  2 comments  ·  Integrations: Other  ·  Admin →
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  5. Build integration for Wealthbox

    Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.

    21 votes

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    Future Consideration  ·  7 comments  ·  Integrations: Other  ·  Admin →
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  6. BT Epos Integration

    It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

    19 votes

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    4 comments  ·  Integrations: Other  ·  Admin →
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  7. Automatic Call Recording

    For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

    18 votes

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    New  ·  1 comment  ·  Other  ·  Admin →
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  8. Callers phone number will show when the call is transferred to another extension

    Caller phone number will show when the call is transferred to another extension or department

    18 votes

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    3 comments  ·  Other  ·  Admin →
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  9. Hubspot Extension - Edit Ringtone & Ringtone Volume

    The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…

    18 votes

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    3 comments  ·  Integrations: HubSpot  ·  Admin →
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  10. Connection and synchronization of a company telephone book

    Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

    18 votes

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  11. Allow for Call Transcripts to be Backed Up via RC Archiver

    We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).

    17 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  12. Monday.com Integration

    You have several other CRM/Collaboration softwares. I would like to suggest Monday.com

    17 votes

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    Under Review  ·  8 comments  ·  Integrations: Other  ·  Admin →
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  13. Integration Console - Salesforce connect

    Connect the Salesforce to the integration console for enhanced integration features with RingCentral

    16 votes

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    New  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
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  14. non-auto updating msi version of the desktop app

    Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes

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    Implemented  ·  3 comments  ·  Other  ·  Admin →
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  15. MyCase

    Incoming calls to launch known contacts in MyCase to allow entry of notes, etc

    16 votes

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    3 comments  ·  Integrations: Other  ·  Admin →
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  16. Allow QoS Data to be pulled via API

    Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.

    16 votes

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    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  17. RingCentral for SalesForce: MVP Sync with Salesforce Contacts

    16 votes

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    Under Review  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
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  18. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

    15 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  19. Outbound Caller ID - Label Number

    To have an option to modify or change the label for Outbound Caller ID.

    15 votes

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    3 comments  ·  Integrations: Other  ·  Admin →
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  20. Allow to switch to the old interface

    Allow Admins to switch between the new and old interface.

    15 votes

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    6 comments  ·  Other  ·  Admin →
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