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1420 results found

  1. Support for Azure & Windows 365 VDI environments

    Getting a lot of requests from the Channel on when and how we will support the new release of Windows 365 VDI environment... as well as Azure VDI environments. Common theme seems to be that our Partners hope that we are quicker to support this VDI environment compared to our previous experience with Citrix and VMWare.

    25 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out

    25 votes
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  3. Integration with Calendly

    Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.

    24 votes
    Under Review  ·  3 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Contact synchronization with my CRM

    This idea is to synchronize contacts from your CRM directly into RingCentral. This would provide several key benefits:

    • Improved Caller ID: When customers call, their names will be properly displayed in RingCentral, eliminating the need for external Computer Telephony Integration (CTI) solutions to identify callers.
    • Simplified Call Handling: Easily create customized call routing and handling rules based on your CRM contacts.

    We will use this idea to aggregate interest in this feature across all CRMs, including, but not limited to, Salesforce, HubSpot, Microsoft Dynamics 365, Zendesk, Bullhorn, Pipedrive, and more.

    If you need this capability, please vote for this idea!…

    23 votes
    New  ·  9 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Poly Lens app

    Poly Lens app not support by RC

    23 votes
    Future Consideration  ·  2 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. RC for Salesforce - AI Notes

    Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too

    20 votes
    New  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  7. BT Epos Integration

    It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

    19 votes
    4 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. Callers phone number will show when the call is transferred to another extension

    Caller phone number will show when the call is transferred to another extension or department

    18 votes
    3 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Hubspot Extension - Edit Ringtone & Ringtone Volume

    The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…

    18 votes
    1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  10. Connection and synchronization of a company telephone book

    Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

    17 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. non-auto updating msi version of the desktop app

    Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes
    New  ·  3 comments  ·  Other  ·  Admin →
    How important is this to you?

  12. Build integration for Wealthbox

    Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.

    16 votes
    Future Consideration  ·  5 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  13. Monday.com Integration

    You have several other CRM/Collaboration softwares. I would like to suggest Monday.com

    16 votes
    Under Review  ·  7 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. Allow to switch to the old interface

    Allow Admins to switch between the new and old interface.

    15 votes
    6 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. RingCentral for SalesForce: display "called to number" "call queue" information

    for inbound calls search records based on DNIS, display "called to" "call queue" information w/in the CTI.

    15 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  16. Integration Console - Salesforce connect

    Connect the Salesforce to the integration console for enhanced integration features with RingCentral

    14 votes
    New  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  17. MyCase

    Incoming calls to launch known contacts in MyCase to allow entry of notes, etc

    14 votes
    3 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Allow QoS Data to be pulled via API

    Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.

    14 votes
    Under Review  ·  0 comments  ·  APIs  ·  Admin →
    How important is this to you?

  19. RingCentral for Salesforce: Record Types and Picklists

    It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging

    14 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  20. Add Acuity Integration with RingCentral Meetings

    We would like to integrate Acuity scheduling with RingCentral meetings. We have the following request from one of our staff below""In Acuity (acuityscheduling.com), there is a section on the left nav for Integrations. It is currently integrated with Zoom, so when I go to tie calendars to Zoom to autogenerate meeting links, there are very limited staff options as we now have Zoom through RingCentral. Is it possible to redo the integration with the RingCentral info instead?It is possible that this feature will be included in a future release"We would like to request this feature.Thank you.Bill

    14 votes
    Future Consideration  ·  5 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?
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