1459 results found
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MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out
MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out
25 votes -
Integration with Calendly
Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.
24 votes -
Poly Lens app
Poly Lens app not support by RC
23 votes -
RC for Salesforce - AI Notes
Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too
22 votes -
BT Epos Integration
It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.
19 votes -
Build integration for Wealthbox
Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.
19 votes -
Automatic Call Recording
For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.
18 votes -
Callers phone number will show when the call is transferred to another extension
Caller phone number will show when the call is transferred to another extension or department
18 votes -
Hubspot Extension - Edit Ringtone & Ringtone Volume
The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…
18 votesThis feature has not been released. Users can feel free to adjust their volume and ringtone options in the integration!
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Connection and synchronization of a company telephone book
Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc
18 votes -
non-auto updating msi version of the desktop app
Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.
16 votes -
16 votes
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Monday.com Integration
You have several other CRM/Collaboration softwares. I would like to suggest Monday.com
16 votes -
Integration Console - Salesforce connect
Connect the Salesforce to the integration console for enhanced integration features with RingCentral
15 votes -
Allow to switch to the old interface
Allow Admins to switch between the new and old interface.
15 votes -
RingCentral for SalesForce: display "called to number" "call queue" information
for inbound calls search records based on DNIS, display "called to" "call queue" information w/in the CTI.
15 votes -
Allow for Call Transcripts to be Backed Up via RC Archiver
We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).
14 votes -
Outbound Caller ID - Label Number
To have an option to modify or change the label for Outbound Caller ID.
14 votes -
MyCase
Incoming calls to launch known contacts in MyCase to allow entry of notes, etc
15 votes -
Allow QoS Data to be pulled via API
Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.
14 votes
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