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1807 results found

  1. Remove nonsense webpage when RC Desktop plugin fails

    Whenever the Teams RC desktop plugin fails (far too regularly) our non-technical user base is thrown into panic.
    Clicking 'open plugin' invokes the executable and 'should be' all it takes to resume service. See screenshot 1.
    Instead, the ridiculous webpage is invoked (screenshot 2). Users either click 'launch now' (does NOTHING) or they click download.
    Screenshot 3 shows a users download folder with 102 instances of the downloaded plugin. Approx 25GB.
    We have a thousand non-technical users in this position.

    Please remove the webpage that is invoked when a user clicks 'open plugin' as it is completely unnecessary.

    We are…

    26 votes

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    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  2. Poly Lens app

    Poly Lens app not support by RC

    26 votes

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    Future Consideration  ·  3 comments  ·  Integrations: Other  ·  Admin →
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  3. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    25 votes

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    New  ·  5 comments  ·  Integrations: Other  ·  Admin →
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  4. Support for Azure & Windows 365 VDI environments

    Getting a lot of requests from the Channel on when and how we will support the new release of Windows 365 VDI environment... as well as Azure VDI environments. Common theme seems to be that our Partners hope that we are quicker to support this VDI environment compared to our previous experience with Citrix and VMWare.

    25 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out

    25 votes

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    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
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  6. Build integration for Wealthbox

    Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.

    25 votes

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    10 comments  ·  Integrations: App Connect  ·  Admin →
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  7. Integration with Calendly

    Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.

    25 votes

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    Under Review  ·  5 comments  ·  Integrations: Other  ·  Admin →
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  8. super admin can get access to the voicemail of her user's extension member.

    super admin can get access to the voicemail of her user's extension member.

    22 votes

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    3 comments  ·  Other  ·  Admin →
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  9. BT Epos Integration

    It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

    22 votes

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    4 comments  ·  Integrations: Other  ·  Admin →
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  10. Integration Console - Salesforce connect

    Connect the Salesforce to the integration console for enhanced integration features with RingCentral

    21 votes

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    6 comments  ·  Integrations: Salesforce  ·  Admin →
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  11. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

    20 votes

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    New  ·  5 comments  ·  Integrations: HubSpot  ·  Admin →
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  12. System wide custom fax cover sheet and API enhancement

    Customer would like to be able to upload a custom fax cover sheet for the business containing their logo and different information. Currently, each fax account needs to upload the custom cover to use. Being able to add additional cover sheets to the system and push down to all users would assist in streamlining this process. Having the API's to manage custom cover pages would also be a huge help.

    20 votes

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    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  13. RingCentral for SalesForce: MVP Sync with Salesforce Contacts

    20 votes

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    Under Review  ·  4 comments  ·  Integrations: Salesforce  ·  Admin →
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  14. RingCentral for HubSpot Mobile Experience

    Provide a mobile experience for RingCentral for HubSpot

    19 votes

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    Under Review  ·  9 comments  ·  Integrations: HubSpot  ·  Admin →
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  15. Callers phone number will show when the call is transferred to another extension

    Caller phone number will show when the call is transferred to another extension or department

    19 votes

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    3 comments  ·  Other  ·  Admin →
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  16. MyCase connector for App Connect

    Incoming calls to launch known contacts in MyCase to allow entry of notes, etc

    19 votes

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    5 comments  ·  Integrations: App Connect  ·  Admin →
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  17. Allow SCIM user extension creation without using a digital license

    Would like the ability to provision users without digital license. Many users don't need a digital license until later on after onboarding, and the assignment of phone number/desk phone is a manual process so the user receives a phone number specific to their office location. Currently new users will provision until all unassigned digital licenses are used up, then fail with "License limit has been reached". Only work around is to manually create the user extension with their email so that SCIM will auto update their user attributes.

    19 votes

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    Under Review  ·  7 comments  ·  Other  ·  Admin →
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  18. Allow for Call Transcripts to be Backed Up via RC Archiver

    We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).

    18 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  19. Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs

    The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.

    18 votes

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    New  ·  2 comments  ·  Other  ·  Admin →
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  20. Monday.com Integration

    You have several other CRM/Collaboration softwares. I would like to suggest Monday.com

    18 votes

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    Under Review  ·  8 comments  ·  Integrations: Other  ·  Admin →
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