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1666 results found

  1. Remove nonsense webpage when RC Desktop plugin fails

    Whenever the Teams RC desktop plugin fails (far too regularly) our non-technical user base is thrown into panic.
    Clicking 'open plugin' invokes the executable and 'should be' all it takes to resume service. See screenshot 1.
    Instead, the ridiculous webpage is invoked (screenshot 2). Users either click 'launch now' (does NOTHING) or they click download.
    Screenshot 3 shows a users download folder with 102 instances of the downloaded plugin. Approx 25GB.
    We have a thousand non-technical users in this position.

    Please remove the webpage that is invoked when a user clicks 'open plugin' as it is completely unnecessary.

    We are…

    25 votes

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    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  2. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    25 votes

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    New  ·  5 comments  ·  Integrations: Other  ·  Admin →
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  3. Support for Azure & Windows 365 VDI environments

    Getting a lot of requests from the Channel on when and how we will support the new release of Windows 365 VDI environment... as well as Azure VDI environments. Common theme seems to be that our Partners hope that we are quicker to support this VDI environment compared to our previous experience with Citrix and VMWare.

    25 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    MS Teams RC "Embedded Dialer" Application: Change Call Queue status - log in/out

    25 votes

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    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
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  5. Poly Lens app

    Poly Lens app not support by RC

    25 votes

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    Future Consideration  ·  3 comments  ·  Integrations: Other  ·  Admin →
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  6. Integration with Calendly

    Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.

    24 votes

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    Under Review  ·  4 comments  ·  Integrations: Other  ·  Admin →
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  7. Build integration for Wealthbox

    Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.

    22 votes

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    9 comments  ·  Integrations: App Connect  ·  Admin →
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  8. Integration Console - Salesforce connect

    Connect the Salesforce to the integration console for enhanced integration features with RingCentral

    21 votes

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    6 comments  ·  Integrations: Salesforce  ·  Admin →
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  9. BT Epos Integration

    It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

    21 votes

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    4 comments  ·  Integrations: Other  ·  Admin →
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  10. RingEX for HubSpot: Log AI SmartNotes and Call Transcripts

    20 votes

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    New  ·  5 comments  ·  Integrations: HubSpot  ·  Admin →
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  11. RingCentral for HubSpot Mobile Experience

    Provide a mobile experience for RingCentral for HubSpot

    19 votes

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    Under Review  ·  9 comments  ·  Integrations: HubSpot  ·  Admin →
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  12. Callers phone number will show when the call is transferred to another extension

    Caller phone number will show when the call is transferred to another extension or department

    19 votes

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    3 comments  ·  Other  ·  Admin →
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  13. Allow for Call Transcripts to be Backed Up via RC Archiver

    We would like to add the option to backup or store Live Call Transcripts via the RingCentral Archiver (much like you can currently do with call recordings).

    18 votes

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    New  ·  0 comments  ·  Other  ·  Admin →
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  14. Hubspot Extension - Edit Ringtone & Ringtone Volume

    The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…

    18 votes

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    3 comments  ·  Integrations: HubSpot  ·  Admin →
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  15. Connection and synchronization of a company telephone book

    Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

    18 votes

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    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs

    The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.

    17 votes

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    New  ·  2 comments  ·  Other  ·  Admin →
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  17. Unknown Contact Creation

    Provide more settings to be able to turn off contact creation for unknown numbers

    17 votes

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    New  ·  4 comments  ·  Integrations: HubSpot  ·  Admin →
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  18. non-auto updating msi version of the desktop app

    Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    17 votes

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    Implemented  ·  3 comments  ·  Other  ·  Admin →
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  19. MyCase connector for App Connect

    Incoming calls to launch known contacts in MyCase to allow entry of notes, etc

    17 votes

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    4 comments  ·  Integrations: App Connect  ·  Admin →
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  20. RingCentral for SalesForce: MVP Sync with Salesforce Contacts

    17 votes

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    Under Review  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
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