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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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1400 results found

  1. Calendly is very helpful for scheduling meetings/calls. It already has integrations for Zoom, Teams, Google Meet and GoToMeeting. It would be great if RingCentral similarly integrated and eliminated the step of having to create a link.

    22 votes
    How important is this to you?
  2. It would be better to have Epos Integration on BT Cloudwork. This integration is not supported on BT yet.

    18 votes
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  3. The only way for calls to log into Hubspot is if the RingCentral for Hubspot Chrome Extension is installed. This helps with most calls (not all) logging in Hubspot but the biggest frustration is that the extension ringer, both the ringtone sound itself and the volume of the ringtone is very loud and sounds like an old-school landline telephone. The sound is incredibly distracting and painful. There are no settings to turn this off, change the ringtone or adjust the volume. This can effect how sales/customer service teams perform and if we remove the extension then our calls won't log…

    18 votes
    1 comment  ·  Integrations  ·  Admin →
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  4. Preferable LDAP connection to external LDAP's as well as the system to provide a internal speed dial list which a connection can be established from external devices via the generic SIP user interface e.g. legacy desk phones etc

    17 votes
    How important is this to you?
  5. Why was the non-auto updating MSI removed? We need the desktop app installed to C:\Program Files and want to manage when the updates are deployed.

    16 votes
    New  ·  3 comments  ·  Other  ·  Admin →
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  6. You have several other CRM/Collaboration softwares. I would like to suggest Monday.com

    16 votes
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  7. Caller phone number will show when the call is transferred to another extension or department

    15 votes
    3 comments  ·  Other  ·  Admin →
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  8. for inbound calls search records based on DNIS, display "called to" "call queue" information w/in the CTI.

    15 votes
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  9. Allow Admins to switch between the new and old interface.

    14 votes
    6 comments  ·  Other  ·  Admin →
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  10. Customer would like to pull QoS details via API to go into same dashboard they created using call logs/analytics APIs.

    14 votes
    Under Review  ·  0 comments  ·  APIs  ·  Admin →
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  11. Wealthbox is a CRM used by Financial Advisors to log tasks, calls, meetings, contacts, etc. We would like to intrgrate RingCentral with Wealthbox to streamline calling/messaging clients easier.

    14 votes
    How important is this to you?
  12. We would like to integrate Acuity scheduling with RingCentral meetings. We have the following request from one of our staff below""In Acuity (acuityscheduling.com), there is a section on the left nav for Integrations. It is currently integrated with Zoom, so when I go to tie calendars to Zoom to autogenerate meeting links, there are very limited staff options as we now have Zoom through RingCentral. Is it possible to redo the integration with the RingCentral info instead?It is possible that this feature will be included in a future release"We would like to request this feature.Thank you.Bill

    14 votes
    How important is this to you?
  13. RE: Voicemail notification emails received in MS Outlook Client. when users delete the message containing the notification and attachment, the actual Voicemail message is also deleted from the RC system.Customers email platform is MS O365This is a Cisco feature: https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/11x/unified_messaging/b_11xcucumgx/b_11xcucumgx_chapter_01.html

    13 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  14. Many customers need integration EPIC.

    13 votes
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  15. this would be useful to avoid agents from not hearing customers due to the ringing

    13 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  16. As of this time, the only option to transfer a call through RingCentral for Salesforce is with a blind transfer or a cold transfer (as stated on page of 8 of this guide https://netstorage.ringcentral.com/guides/RingCentral_for_Salesforce_RCV_and_WebRTC_guide.pdf). If we try to work around this by opening a second line to merge the calls, the first call will drop entirely. Warm transfer are incredibly important when delivering a positive customer experience, having the option to do so from the Salesforce integration would be highly valued.

    13 votes
    Implemented  ·  2 comments  ·  Integrations  ·  Admin →
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  17. Hello,

    My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

    With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

    My proposal is to add an automation/configuration within RingCentral…

    12 votes
    New  ·  1 comment  ·  APIs  ·  Admin →
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  18. For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.

    12 votes
    New  ·  1 comment  ·  Other  ·  Admin →
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  19. To have an option to modify or change the label for Outbound Caller ID.

    12 votes
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  20. 12 votes
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