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1427 results found

  1. RingCentral for Microsoft Outlook - Mac OSX

    Produce an OS X version of this App

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  2. Extention on phone

    Is it possible to have the phone display the extention on the phone and remove one of the name lines on the display

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Ask First Option on RC for Google

    Essentially, we are using the web version of RingCentral as we use Linux (Ubuntu Mate) and it all works fine, except for the extension. If it has to use the google extension, then it is missing functionality that the web app has (in this case - we need the extension to have the "ask first" option on Transfers, which is doesn't.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  4. Microsoft Teams - Ring Central Scheduler Integration

    You can now access Ring Central within Microsoft Teams which is amazing and so helpful, however one small feature that isn't available yet is to use the Ring Central Scheduler option which is used to generate a Conference Call and a Toll Free number is generated. It would be extremely beneficial to be able to have a Teams Meeting and use the Ring Central Conference number so people can call into the Teams Meeting.

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  5. Poly CCX 700

    Please create a firmware/profile version for the Poly CCX 700 for RingCentral MVP. Just like the "MS Teams" or "Zoom" profiles you can select from, there should be a "RingCentral MVP". So that you can utilize all the features of the CCX 700. Join Video Meetings, see your MVP Profile etc.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  6. Zero Destination for Physical Phones without Custom Config

    Most, if not all Communications systems have the ability to set a zero destination for physical phones. This is a critical need in the Hospitality, Healthcare, and SLED space. Example: A guest is in their hotel room and would like to speak to the front desk. Invariably, zero is pushed, It is engrained behavior. Hospital Rooms have the same need.In SLED, many common area phones provide the same function. Dial zero for assistance or information.Our inability to perform this basic task is causing our team(s) to have to sell around and/or creatively solve for this need.

    10 votes
    Under Review  ·  0 comments  ·  Developer Console  ·  Admin →
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  7. Bulk SMS for Dynamic 365

    We are looking to be able to send bulk texts from within Dynamics 365 (preferably the Advanced Find) to Contacts that have opted-in to SMS texts.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  8. Add an AgencyZoom integration

    add agencyzoom as an integrated app.

    6 votes
    2 comments  ·  Integrations: Other  ·  Admin →
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  9. Integrate with Job Adder

    Integrate with Job Adder, to add notes when contacts have been made.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  10. Agent status integration between SFDC, omni-channel and Avaya

    We need an integration between Avaya and SFDC, omni-channel to synchronize user status and deliver smart IVR (auto-entitlement and case creation automation)

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  11. Hopefully Ring central extension in HubSpot having a feature to identify the recipient what keypresses in IVR menu the caller's pressing.

    This is useful for us and easy to identify our productivity as a team.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
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  12. Ability to support cross instance federation. Across different brands / database regions (Gamma vs. Epsilon etc.)

    Ability to support cross-instance federation. Across different brands/database regions (Gamma vs. Epsilon etc.)

    1 vote
    0 comments  ·  Other  ·  Admin →
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  13. RC not logging all call extentions in Salesforce

    We noticed that RC was not logging all calls. Only direct lines. We need to be able to automatically record all activty in Salesforce. Support said this is a known issue. Any progress as to when this will have a fix?

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  14. Migrate Call Queue to MS Teams PBX

    RingCentral to forward calls via call2teams or native direct dial for PBX. We want the ability to receive the phone call to our MS Teams platform queue just like the users that are migrated to RingCentral with Teams PBX

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  15. SMS messaging from a generic 5-digit number - For survey purposes

    Currently, we use an API integration that simply sends a site-specific customer satisfaction survey that is sent 7 days after their order was fulfilled. This is a trigger that is automatically activated, the sms message is sent and seems to be in working order. However, the number that is defined as the outgoing phone number belongs to the user extension of our Administrator (1002) which is (617) 674-1243. Due to the scope of our business, we would like a non-area code-specific number (since we support multiple states). If possible, we would like to have this sent from a ##### number…

    4 votes
    1 comment  ·  Other  ·  Admin →
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    Implemented  ·  AdminByrne Reese (Group PM, RingCentral) responded

    This is possible using Enhanced Business SMS using the Shared Inbox feature. You might also look to Workflow Builder to help - as automations can be used to send SMS from other phone numbers (it requires some reading of the documentation though).

  16. Remove lengthy pause after greeting

    Hi, it would be so great if there was a way to remove the lengthy pause that follows the greeting, just before the “let me connect you automated voice” step. It can be confused as a connection error or call drop.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  17. Choose default Tab in Teams 2.0 Integration

    I'm using the Beta Teams 2.0 integration. For the most part I think it's great, however whenever you click into the RingCentral area it always loads one the Phone tab which shows calls history and the dialler. For us that's not much use and everyone here would much prefer the HUD tab to be the default. If in the Settings area you could select your preferred default tab, that would be much better.

    5 votes
    Under Review  ·  2 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  18. RC for Salesforce - Picklist

    Picklist shows the excluded options for logging the calls on the Outcome field in RC for Salesforce

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  19. DND status on RC, but not on Teams

    Looking for an option to set DND on RingCentral, but not on Teams (Integrated application).

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  20. Call Audio Alert with Teams/ Hubspot integration

    The Integrated apps Teams and Hubspot don't have the same features as the Ring Central APP. One Key Feature is the ability to set a direct dial number to silent, so it doesn't interrupt the conversation the agent is on. These apps are not fully integrated if this doesn't work

    1 vote
    0 comments  ·  Integrations: HubSpot  ·  Admin →
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