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1428 results found

  1. RingCentral for Salesforce: "activity" fields to be reduced from 16

    RingCentral for Salesforce: "activity" fields to be reduced from 16. @Matt LaHatt wrote:Our SalesForce integration has been a hot topic of interest for them. They loved the demos of it and love the features a value we provide. However, they have a major dilemma. Bessemer has 2x custom integrations that use up the majority of the 100 custom fields. They only have 12 fields they can make available for the RingCentral integration. I've heard from others in our organization that our SFDC integration requires 16 fields to work.@Matthew Ludwig wrote: SFDC has max 100 fields available under the "activity" object.…

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  2. Integrate RC with Siri

    This idea is suggested by one of our customers when I spoke with him over the phone. He said it would be easier to make a call using RC app especially when hes driving.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  3. Add specific device to call queues instead of user extensions/lines only

    It would be nice for a user with a desk phone and the RingCentral app to separate call queue calls from their mobile phone. (Desk phone rings for direct calls and queues, only mobile phone rings for direct calls)

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. Please add other international numbers where audio conference is available

    RingCentral Audio Conferencing Dial-in Numbers - add other countries on the list

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  5. printer to fax option

    cx requested that we should have option to send fax using printer on the Rc app like a Icon on the app specific only for the printer for him to send fax.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  6. Shared Voicemail with external email

    It would be nice to share voicemail with external emails like (Outlook, and Microsoft) shared voicemail box for a seamless service.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Pop-out the RingCentral for Salesforce dialer so it can be dragged it to another window

    Pop-out the RingCentral for Salesforce integration within Salesforce so It can be dragged to another window

    5 votes
    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
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  8. Teams integration-Incoming calls Notifications will be send in the group chat we created in Teams.

    Customer wants to receive notifications in all the incoming calls in the main company number, he wants to send all notifications to the teams group chat that they have.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  9. Integrate GoHighLevel, or LeadConnector, with App Connect

    Update from RingCentral (edited original description):
    We've received interest from customers who use HighLevel, an all-in-one marketing and CRM platform designed for agencies and small businesses, requesting a native integration with RingCentral via the App Connect framework. HighLevel brings together tools for lead generation, SMS and email marketing, sales pipeline management, and client communication. A RingCentral integration could enable automations such as logging calls into HighLevel contact records, triggering campaigns based on call outcomes, or sending automated follow-ups after missed calls—all within the existing workflows HighLevel users rely on.

    If you're a HighLevel customer and see value in this integration,…

    53 votes
    10 comments  ·  Integrations: App Connect  ·  Admin →
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    Implemented  ·  AdminByrne Reese (Group PM, RingCentral) responded

    We are excited to announce that a new GoHighLevel integration for RingCentral has been released by our community via App Connect. Go here to learn more:

    https://ringcentral.github.io/rc-unified-crm-extension/crm/gohighlevel/

  10. Set Default value for Related To items in Salesforce

    For companies that have Clients set up in multiple places in Salesforce, under "Accounts" or "Opportunities", giving us the option to set a default place where call history is saved.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  11. MS Teams embedded app to include chat and video

    Some customers would like to use MS Teams RC embedded app within teams but continue to be able to utilize RC chat and video.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  12. Customer would like to have the option to edit the default text of IVR

    Customer said she doesn't want to record her voice on IVR and would like to change the text of the default greeting

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  13. Family First Life CRM

    Intergration Family First Life CRM

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  14. DMS integration for the Automotive business

    Customer loss since we do not support Tekion (Dealer Management System aka DMS)Here is the list of other opportunities in for the same type of integration:

    2 votes
    Future Consideration  ·  1 comment  ·  APIs  ·  Admin →
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  15. RCCC: Allow Agents to "Cherry Pick" Voice ACD Interactions

    ArcBest is a current Genesys Pure Cloud (I3) customer and is looking to move to the cloud with next generation UC/CC solutions. Customer is looking for cherry picking of calls from a voice skill.Genesys is claiming to provide this feature.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  16. RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users

    RingCentral for MS Teams 2.0 Embedded Dialer: limit RingCentral communication to RingCentral users.(ware malcomb UID:63084070023)During a recent MS Teams Embedded dialer POC, it seems RingCentral communication was sent to non RingCentral users via MS Teams. (see attached image 1)
    per prospect: "Our users continue to get unwanted alerts from RingCentral that some are reporting as phishing or scams. Perhaps it’s time for us to create a group to control the communication?"
    RC SE installed MS Teams embedded for 6 users (see image 2)
    Kibana research shows notification to potentially possibly 427 different users: https://kibana.int.ringcentral.com/s/default/goto/95c73d594999fbe5d7feed1e9abb81c
    Scott Jiang What is the criteria…

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  17. User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message

    User wants to have an API which allows him to make an outbound call to a certain number and recipient will hear a custom message

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Video Calls/Meeting for Microsoft Teams Integration

    In really like the current integration with Teams and how it integrates with scheduling perfectly, but I was a bit disappointed to find out that you can't make a video call, only audio. Teams call quality is generally pretty bad and I was hoping to utilize the power of RingCentral.Also I think this would be a big selling point for you guys, if video meetings were possible through the Teams app, this would eliminate the need to have Zoom for this kind of use case.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  19. Call Que to Custom parked locations

    We have a sales force that found out about the call que ring all feature leaving miss calls to multi people. 1 answer 9 miss call. We had the idea can we setup our auto attendant to transfer to say Sales Parked line 1.10 people that are assigned to Parked line 1 receive a notification that there is a call on Sales Parked line 1. This eliminates having to worry about miss call issue and i think is a cleaner option.I was told atm you can only park calls only after you answer the call then park the call to…

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.

    RingCentral for MS Teams 2.0 Embedded Dialer: error message enhance - show a clear issue suggesting users to check their network.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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