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1427 results found

  1. Reduce RingCentral's Session Timeout Setting from 7 Days for Salesforce Integration

    When using the Salesforce integration, RingCentral's session timeout setting is 7 days. Having checked with RingCentral support, this cannot be adjusted. If a user uses the RingCentral for Salesforce integration and does not logout, the Salesforce session will be kept active for 7 days. The scope of this idea is to permit RingCentral admins the capability to enforce session timeouts at the same intervals as the Salesforce Platform. This helps to ensure adherence to Salesforce Security policies:15 minutes30 minutes1 hour2 hours4 hours8 hours12 hours24 hours

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. Sync RC status with Microsoft Office (Teams/Outlook)

    As a company we rely on our Microsoft Teams status (NOT RC) to let our team know we are:away from our desk on lunch or breaksin a meetingon a phone callWe use RC for all calls with our customers and when a team member wants to transfer a call, it is not practical for them to check their Teams status first every time before transferring the RC call. It is also an ongoing issue of receiving RC calls while on internal Teams calls.We want our RC users to look at the RC HUD and choose who is available. To go…

    123 votes
    3 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  3. RingCentral for Salesforce: session timeout

    The request is for session timeout (auto log out) within the SFDC integration.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  4. Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is curre...

    ...ntly not possible, support is reporting that the two entities are not communicating. In a future development, can you fix this?. Since the ringcentral integration for salesforce, we need to contact the internal extensions of our RingCentral platform, which is currently not possible, support is reporting that the two entities are not communicating.In a future development, can you fix this?

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  5. Power Automate Integration

    Additional integration with Microsoft 365's Power Automate. I can envision small automatic scripts or larger applications leveraging the ability to send messages to individuals, groups, and teams via RC client or SMS. A PowerAutomate flow that monitors sales numbers in a database or Excel spreadsheet and generates a message to a team when they meet their numbers.Onboarding system that messages HR, IT, and a new hire's onboarding flow is in process and what state it is in.Maybe a flow that monitors events within the O365 ecosystem and texts or calls IT when some process errors out?There appear to be mechanisms…

    39 votes
    Under Review  ·  3 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Allow SCIM user extension creation without using a digital license

    Would like the ability to provision users without digital license. Many users don't need a digital license until later on after onboarding, and the assignment of phone number/desk phone is a manual process so the user receives a phone number specific to their office location. Currently new users will provision until all unassigned digital licenses are used up, then fail with "License limit has been reached". Only work around is to manually create the user extension with their email so that SCIM will auto update their user attributes.

    13 votes
    Under Review  ·  4 comments  ·  Other  ·  Admin →
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  7. Send MMS From Zapier

    Would like to be able to send an MMS from Zapier

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. Need Account Federation supported in RC for Google

    The request is for Account Federation for the Google Chrome App so the directories can be integrated as it is in other RC Apps.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. Remove/disable the "delete post" option in more

    When you click the 3-dots when hovering over the time, you are given the option to delete your message. Make this setting optional or give the ability to disable this option.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. SMS automation in Salesforce

    please make text automation work flow happen in salesforce!!

    5 votes
    Under Review  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
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  11. Zendesk Integration to show IVR/dialed number info

    Request is for an expansion on the Zendesk integration to show what number the customer dialed and what the customer picked during IVR. If various companies were merged and customers can call different numbers depending on product, then can pick the reason for their call. The called employee currently has to ask all these questions again and has no idea what the customer called and why.

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  12. Transferring messages thread from SMS Magic to Ring Central and Integration of RingCentral SMS History with zoho

    Transferring messages thread from SMS Magic to Ring Central so that it's easier for us to track information and details we've had with our patients.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  13. PLEASE remove the orange incoming call box in Pipedrive

    Anytime an incoming call comes in through my RingCentral App for a customer already in our system, an orange screen will come in from the left on Pipedrive and cover the current file I am working on. See attached. It's very frustrating. I first reached out to RingCentral who told me to contact Pipedrive only for them to tell me it was a developer problem on the RingCentral side as they don't have access to the program integration. I would like the option to disable this feature as it's very annoying and often times throws my team off from what…

    1 vote
    3 comments  ·  Integrations: Other  ·  Admin →
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    Implemented  ·  AdminByrne Reese (Group PM, RingCentral) responded

    I think the resolution to this is in the settings that allow one to turn off call/screen-pop for incoming and outgoing (or both) calls.


    If you feel like the current product does not address this concern, please reach out to support so we can schedule time to talk about it person.

  14. Add New Contact Via Zapier

    It would be useful to automatically add a new contact into a ring central account via Zapier rather than having to manually add that contact.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  15. integrate glip w/ ticktick

    Integrate tasks with ticktick projects app.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. Salespype CRM integration

    Would allow calling functionality to the CRM.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  17. RingCentral Sync with Salesforce Contacts

    I am requesting an option to sync RC with Salesforce so, that all of the contacts from Salesforce (Jungo) sync with RC automatically as added. To do this as an import periodically is timely but, if able to sync automatically just as you are able to call from RC via Jungo, it would only make sense that the contacts would automatically sync to RC app as well. Thank you Chris

    30 votes
    Under Review  ·  6 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  18. Watch party, integrate Steaming apps into the product and people from anywhere watch together.

    Watch party, integrate Steaming apps into the product and people from anywhere watch together be it games, movies and shows.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
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  19. Take Microsoft Teams Location for 911 calls on your direct routing solution

    If you decide to use Microsoft Teams interface with Direct routing , 911 nomadic no longer works. But Teams can pass the data to Ring Central or other direct routing connection in case of 911 call. Without it Teams as a client is useless and shouldn't be sold.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
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  20. Provide Callers options to select the type of music they would like to hear.

    N/A

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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