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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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1428 results found

  1. calls to number with "/" symbol not going through>can not delete the character because we use the outlook plugin to dial a number from a signature without editing it. Because of an old standard the "/" is still used to separate the area code from the phone number in Germany

    2 votes
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  2. We use AgencyBloc as our CRM software. It would be so great to have a pop up when our clients call us!

    4 votes
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  3. We need to integrate Ring Central to our Rental tool, which is Reservety so we can send auto-text option that allows us to send delivery and pick up reminders to our customer's rentals.

    1 vote
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  4. Window tint, graphics, ppf, detail shops that use ring central would be able to use a CRM like Tintwiz for creating client profiles, as well as finding clients from the past more easily

    1 vote
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  5. We may have to leave ring central without this feature in place, as it's so integral to our business.

    1 vote
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  6. I would like to be able to easily sync contacts between Ring Central and Practice Panther. I can't even do it using a Zapier bypass because the Ring Central options are so limited. The current "export contacts-edit contacts-rename doc-import contacts-pray" workflow is not in the least bit functional.

    1 vote
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  7. Avaya Cloud Office apps are not showing Salesforce account/contact information or logging communications to Salesforce, which has the RingCentral package. The two need to be integrated so that the Avaya Cloud Office apps can be used by Salesforce users who are away from their desks or prefer to handle communications on their mobile phones.

    4 votes
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  8. If a call comes through on salesforce but you are not working from that screen maybe you have another tab open you can not see that there is a call coming through. Therefore to add a pop up screen for all calls.

    5 votes
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  9. It could be interesting to link MVP to Modjo in order to help companies who invest to support they team. Already done with competitor Google, Aircall, Ringover, ZOOM.https://en.modjo.ai/integrations

    1 vote
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  10. DuVoice is a middleware that is very popular in hospitality, especially casinos with hotels, as DuVoice interfaces with many HMS/GMS systems.

    1 vote
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  11. Most employees use chrome extension so they have click to dial and need to be able to do a warm transfer

    32 votes
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  12. To be able to use ringcentral fax line for inbound and outbound fax for PHI

    1 vote
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  13. Incorporate live streaming Otter.ai compatibility to create contemporaneous transcripts of voice/video meetings.

    8 votes
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  14. It would be helpful if the RingCentral for Salesforce integration allowed us to select which Record Type is used when creating Call Logs. Also, it would be helpful to enforce that only the expected values (e.g. in Picklists) are displayed to users. Presently, all active picklist values are displayed (irrespective of record type) which has the potential for errors during the call logging

    14 votes
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  15. The HUD feature in the RingCentral app that is great for our users to see who else is available when calls have to be transferred or escalated to another support tier. Currently this feature, or something similiar, is not available in the RingCentral for Salesforce App (Package Name: rcsfpackage). It would be useful to either have HUD or a similar object in the SF Org.

    8 votes
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  16. We can not recieve any SMS messages from the bank or my Amazon verification code.Please add the service to your amazing app.

    2 votes
    Implemented  ·  0 comments  ·  Other  ·  Admin →
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  17. Speaking to a head of a university on Linkedin who mentioned they use something called Tribal. I've seen on some website that the integration is possible but not sure how it works?

    1 vote
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  18. It would be great if we could default a specific Salesforce object to be set as the screen pop source. For example, even if multiple Contacts are found to match the inbound phone number but only one Account matches, the integration would pop to the Account record instead of the search results page. This would only work if a single Account was found to match, but we've found that leaving our call dispositions on the Account record itself is more helpful for our team, so we'd love to have that defaulted as the primary source to relate to the calls,…

    2 votes
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  19. Without warm transfer, the integration is useless for our company. We need to ability to call our coworkers before sending calls over.

    7 votes
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  20. this would be useful to avoid agents from not hearing customers due to the ringing

    13 votes
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