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1443 results found

  1. Request to build API for their 3rdp Party CRM called Cleardent Software

    Request to make the Cleardent software API available so thye could synchronize the patients' contact records

    1 vote
    New  ·  0 comments  ·  APIs  ·  Admin →
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  2. RC for Salesforce - Softphone

    Need to resize the RC Softphone in SF so we can see the SMS since the app is so tiny. Also, all SF contacts should sync in RC App since it is integrated.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Get Call Record Detail directly from telephonySessionId

    telephonySessionId is the value that the API RingOut return to the client after a success outbound call is originated. And this is also the unique key across multiple Webhook events related to a single call. This is the only info that the client application know about the call, so accessing the Call Record Detail using this telephonySessionId is a must have feature because filtering this value using the API List User Call Records will slower that getting the record detail directly using API Get User Call Record.

    I hope you can make the API Get User Call Record accept telephonySessionId…

    2 votes
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  4. Use click to dial in excel

    Use click to dial in excelIntegrate RingCentral in Microsoft ExcelClick the number in excel and it will dial using RingCentral appOur customer uses Excel a lot and they need to call contacts coming from the Excel spreadsheet frequently.Please develop a feature in which RingCentral click-to-dial will work on an Excel spreadsheet.

    7 votes
    1 comment  ·  Integrations  ·  Admin →
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  5. Halo

    Have a call integration with Halopsa. It would be great to answer RC calls within Halo and create a ticket or look for existing tickets for that caller.

    1 vote
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  6. Zapier contact

    Currently, I have 6 phone numbers in my RC account, but only 1 number shows up in Zapier for me to use. I would like to have all numbers showing up in Zapier.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  7. RingCentral for Salesforce Messaging tab

    Add messaging tab as well on RingCentral for Salesforce same as the messaging tab on RingCentral app.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  8. RC for Hubspot - Call Logs and Recordings

    We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.

    We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent…

    4 votes
    0 comments  ·  Integrations  ·  Admin →
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  9. Netsuite Integration

    Ability to authenticate the Netsuite Adapter as a standard user.

    1 vote
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  10. Mass texting using RingCentral for Salesforce

    It would be great if we had the option to send mass text in RC for Salesforce integration

    Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS

    4 votes
    0 comments  ·  Developer Platform  ·  Admin →
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  11. RingCentral for Sa;lesforce click to dial

    Enable click to dial to other Salesforce pages like Shirt list and Geopointe

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  12. RingCentral Hubspot and RingCentral Teams integration where phone calls won't collide

    I want to use MS Teams and RingCentral Hubspot without receiving two phone calls simultaneously, allowing me to maximize the use of my RingCentral account.

    1 vote
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  13. Hubspot fast forward and rewind

    Ability to fast-forward and rewind the call recording on RingCentral for Hubspot.

    1 vote
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  14. Option to send fax using RingCentral for Salesforce.

    We've found that our email-to-fax doesn't appear to work when we email out of Salesforce. We are using the same Gmail accounts, is there a setting we need to change so email-to-fax can be used directly out of Salesforce? Option to send fax using RingCentral for Salesforce.

    2 votes
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  15. RingCentral for Salesforce(Salesforce Lightning) -Screenpop to a different tab if there is already an active call going on

    Screenpop to a different tab if there is already an active call going on

    More specifically:

    1. If there are no active calls, and a call comes in: pop within the current tab.
    2. If there is already an active call going on, and another call comes in: pop to a new tab.
    2 votes
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  16. Ability to enable MFA for non-SSO accounts

    Ability to enable MFA for non-SSO accounts

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  17. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.

    To improve the efficiency and accuracy of case resolutions, I propose that all departments adopt a standardized template when submitting cases to advanced support.

    Why is this necessary?
    Currently, support teams are frequently receiving cases with vague or incomplete descriptions that are coming from our internal departments. This often results in back-and-forth communication to clarify details, causing unnecessary delays in issue resolution. A standardize submission template would ensure that all critical information is captured by our internal partners from the start, enabling support teams to diagnose and address issues more quickly and effectively.

    Benefits:

    Faster Resolutions: Support teams will have…

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
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  18. Hubspot contact type

    Ability to change the contact type using RingCentral for Hubspot.
    Chnage from marketing contacts to non marketing contacts

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  19. Salesforce

    Support all salesforce edition for integration

    1 vote
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  20. Hubspot caller id

    When a call is received it display the name of the caller and changes right away to the number.

    Expectation if there is already a contact who has that phone number associated with it should display the name of the contact and not the phone number

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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