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1443 results found

  1. Hubspot extension to work outside of Chrome extension

    It would be best for Hubspot extension to work outside of Chrome extension

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  2. RC for Hubspot - Call Transcribe

    Wants know if the integration is working properly and if he is able transcript the call with the Hubspot App

    2 votes
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  3. pBYOC API Provisioning

    3 votes
    0 comments  ·  APIs  ·  Admin →
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  4. Measurement of the MOS to be deferred to the dropped agent

    Measurement of the MOS to be deferred to the dropped agent: there is a metric that is measuring the MOS from the beggining of the call, Customer would like to deffer it to when Agent picks up the call

    1 vote
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  5. Backup IVR configurations using Archiver

    Some accounts that are big enough to have multiple IVRs for multiple sites would benefit from being able to back up their IVR configs in the cloud.

    3 votes
    0 comments  ·  Integrations  ·  Admin →
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  6. Directory Sync to VideoPro License

    It'd be great to have a way to choose the default license type for users.

    Currently while we've got Directory Sync on, it often fails because we've exhausted our licenses, I've got some users that we want to have in RC to handle analytics, or manage the RC instance, instead of just adding them to the group we've got syncing they need to be manually created in RC.

    3 votes
    0 comments  ·  Integrations  ·  Admin →
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  7. Give admins not just the system mailbox the ability to delete disabled users in service web that were deleted in active directory

    There have been several cases that have cropped up for this issue over the years. This does not seem to be a bug since the user management is inteded to be done on the active directory side though, if we allow an admin to disable the user on the service web portal and this prevents the user from being deleted on the RC side when it has been removed on the AD side that seems to be an issue.The customers believe this should not happen. I can see if we disallow the users on service web from being disabled as…

    11 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. RingSense

    Have RingSense integrate with Agency Zoom or with Zapier to send to Agency Zoom.

    2 votes
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  9. RC for Zendesk - On Call Notification

    We are using RingCentral along with Zendesk for our support helpdesk. We would like to know if there is a way to use RingCentral for notifications for all tickets raised in Zendesk afterhours to our on-call staff. Note, this would apply to email and portal raised tickets and not only to calls through RC.
    On-call will have a dedicated extension. Is there a way for us to automate a call to a certain extension when new tickets come into Zendesk? If not but there are any similar notification options possible, please let me know.

    2 votes
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  10. Active Directory (SCIM) - Option to assign phone numbers based on the user's location

    Active Directory (SCIM) - Option to assign phone numbers based on the user's location

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  11. RingCentral for Hubspot call log in Notes

    The customer wanted to save the call logs in Notes in Hubspot.

    5 votes
    0 comments  ·  Integrations  ·  Admin →
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  12. Salesforce Reports

    Ability to customize performance reports to mirror the information on the Salesforce ativity

    1 vote
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  13. SMS Automation in Dynamics 365

    It would be better if SMS Automation works between Dynamics 365 and RingCentral

    1 vote
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  14. RingCentral App (Integrating Redtail Calendar and Contact Syc)

    The customer wanted to have a feature that will sync their Redtail Calendar to RingCentral App

    Another feature is to sync contacts from Redtail to RingCentral App

    1 vote
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  15. Salesforce SMS

    Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on

    1 vote
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  16. Warm Transfer call for Yealink T4*U and T5*W

    Feature Request : Warm Transfer call for Yealink T48U

    Details : By Default issue warm transfer is not set on the phones directly and they would have to configure them manually on the phones web GUI to allow attended transfer to be applied and had to apply it on each phone on the cx account that is a Yealink T46U, T48U and T57W

    Current behavior : blind transfer is set for the yealink transfer key

    Brand : BT Business

    1 vote
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  17. Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

    Request for RC for Teams embedded App to re-sync with the MS contacts automatically after any loss of connection/sync

    1 vote
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  18. RingCentral for HubSpot: Improve multiple match for B2B calls

    As a trade supplier, all of our customers are businesses, and each of our customers can have as many as 20 contacts all phoning out from one main company number, but the RingCentral for HubSpot app only shows the first and last name for the first match - so inevitably, often we're not speaking to the person whose name is on the first match.

    For us, it's way more important to show the company name than that first and last name of one of the people working there - at least it's virtually guaranteed that the company name is right,…

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  19. Add an attachment (files, images, etc.) using HVSMS

    To be able to add attachments like files or images using the High Volume SMS.

    7 votes
    0 comments  ·  Integrations  ·  Admin →
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  20. Multiple accounts

    Hi,
    I have multiple accounts with ring central. It is difficult to keep on track with different accounts since we are can only log into one account at a time. I believe I am not the only person with multiple accounts, Is there a way to be able to switch from one acct to another under 1 umbrella log-in without logging out of one? I am now required to get another phone in order to keep track of my phone call. If I want to start another business, will I have to get another phone, this will lead me to…

    4 votes
    1 comment  ·  Integrations  ·  Admin →
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