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1443 results found

  1. Add Specific Paging Groups as a button

    Add Specific Paging Groups as a button. Configure a button to page a specific paging group created in Ring Central Admin portal.

    1 vote
    0 comments  ·  Developer Platform  ·  Admin →
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  2. Salesforce integration: Conference with host able to drop off

    Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Route inbound calls if code is input (from Salesforce) / Inbound Caller Authentication

    Hi there. We have a use case where we want the ability for customers to inbound call but only get through to an agent if a code has been input. For example we only want calls to be routed to someone if they have paid for a service and that payment number is input via the dialpad. We need a way to confirm payment is made and was thinking a way would be to read from our CRM (Salesforce) record field. I am not sure if RingCentral caters to that use case but what would be an option to ensure…

    3 votes
    0 comments  ·  Other  ·  Admin →
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  4. Integrate with Less Annoying CRM

    LACRM (Less Annoying CRM) is a web base platform rather than an application or program.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  5. Extend new Deskphone Pairing feature into MS Teams Embedded App "Ghost App"

    The MS Teams Embedded App and its associated "Ghost App" are very useful. However, enhancing it even further by extending the new "Deskphone Pairing" feature into the Ghost App can extend the usefulness even further when it comes to MS Teams integrations.

    8 votes
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Limit the Call Handling to Super Admin Only - Limit App Settings

    We want to limit the USER APP settings to be changed. Only the Super Admin should have the ability to change Work Hours and After Hours.

    Currently, we turned off all User Settings in Roles but the User was still able to edit.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  7. RC for Salesforce - Call Routing integrations

    Let say someone calls in to ext 101 and after few rings it goes to ext 102. If 102 did not answer the call from 101, it will go to ext 103, the customer wants to see on the salesforce that the call was originally from ext 101.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  8. Service Web and Messaging need to "play better together"

    This document lays out 3 ways user accounts can be created. https://docs.google.com/document/d/1yQEX5ZqLB2p_ZMKNUCHgudVVYkRhPTT7w-X6BPA_JEk/edit?usp=sharing This can lead to multiple issues, such as not being able to create a user account in Service Web due to an existing email. Jeremy Loffredo is aware as well. Joliet Junior College is the customer who is raising this issue and wants these tools to work better together as it causes confusion and delays in getting users added. There also should be a report showing not only the Service Web email ID, but Messaging email ID for a specific UID - all users. The Admin should be…

    12 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  9. Pager SMS feature

    wanted to have the ability to disable and enable pager SMS.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  10. Add SMS attachment and emoji support to our Google Chrome integration

    End users need a simple SMS solution that integrates into their web-based CRM. While our Google Chrome integration does off click-to SMS support, it does not support attachments or emojis. Customers need to direct their users to use the RC App when attachments and emojis are needed.

    2 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  11. Reducing Toll-Free SMS Validation Time

    Request Overview:We kindly request a reduction in the validation time for Toll-Free SMS verification. Currently, the process takes up to 30 days, which we believe is a longer duration than necessary. This extended timeframe may impact user experience and hinder the swift onboarding of new users or services.Detailed Description:Current Situation:The current Toll-Free SMS validation process takes up to 30 days to complete. This validation period poses challenges for our users, delaying the activation of services and hindering the overall user experience.Proposed Change:We propose a significant reduction in the Toll-Free SMS validation time to improve user satisfaction and streamline the onboarding…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. We need a separate cell phone app for Texting so our employees can click one button to text.

    We need a separate cell phone app for Texting so our employees can click one button to text. Currently, they need to open the Ring App and then find the text sub application then open a new text..

    Make it more like a standard text app.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  13. Integrate tasks and callback scheduled inside RC app and not in Hubspot directly

    When an agent ends a call - tasks and call backs or other actions should be within the RC app and not external in HS. Ring central for Hubspot - app

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  14. Disable Headset and Advanced in RC App

    when on an MS Team call, and a call comes in on the RingCentral app, it will disconnect the MS Team callThis is a feature we use and we purchased our entire headset fleet to utilize call control. Having to turn it off to keep from being kicked off other calls is unacceptable. Why is this the solution to prevent this from happening?

    2 votes
    0 comments  ·  Integrations  ·  Admin →
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  15. Ringsense-Zoho CRM Leads Module Integration

    Leads Module is not a part of current integration, please include the lead module as well so that those calls are also tracked/analyzed effectively.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  16. Dashboards / Performance Reports

    It would be a great idea if we could build a custom report using RingCentral for Salesforce and/or display RingCentral Live Reports in the SalesForce Dashboard

    5 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  17. 579116

    I hope you will add RingCentral app in Apple Watch. Can answer calls, send a message, and send/reply to text messages.

    1 vote
    0 comments  ·  Accessibility  ·  Admin →
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  18. Parked Call Visibility on RC or BT application

    Parked Call Visibility on RC or BT application

    It is more convenient for users to have visibility of parked calls using the desktop app.
    Sometimes, we tend to forget the location where we parked the call or we forget that we put the call on park. With this feature, we are aiming to reduce abandoned calls.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  19. Custom.net CRM Integration

    BT Custom.net CRM Integration

    Please allow Custom.net CRM Integration on all BT accounts.

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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  20. MS Teams analytics not available

    The Analytics Reports tab is not available on the new MS Teams. The new update does not include the Analytics Tab

    5 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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