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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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1420 results found

  1. Customers who have experienced legitimate links sent by SMS signalled by Spam as end users will like to know the numbers that reported the spam.
    This will help them edit their mailing list and avoid their SMS from being tagged as Spam.

    1 vote
    0 comments  ·  Other  ·  Admin →
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  2. Automator is available for all users regardless of their role which is normally fine. However, there are instances that it would be favorable to allow admins to disable Automator since it it's configured incorrectly it can effectively cause more problems than help.

    There is no specific permission under Roles & Permissions that we can modify in order to achieve this and it will be helpful if we will be given the option.

    1 vote
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  3. Admins should have capability to make default company settings in Glip such as turn off all sound, email, direct message notifications, etc.

    1 vote
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  4. As your platform is used in many different countries would it be possible to have an option to change the date from month/day/year to day/month/year. When pulling off reports from the portal this makes things confusing and takes additional time to correct and sort the date

    1 vote
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  5. 7 votes
    How important is this to you?

    So this is a little tricky to answer. The idea is specifically for our Hubspot Chrome extension, which we are in the long process of retiring. But it has been replaced by a much more modern and all together better integration: our new Hubspot native integration. This new integration does support call transfers.

  6. A way to link/configure RC for SF, instead of generating a task, it will automatically create or trigger a case.

    4 votes
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  7. Open Analytics to own company google spreadsheet after downloading the call logs instead of copying them manually from downloaded analytics to their own spreadsheet.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  8. ...arding devices, the call session will just be the same and will not create another call flow. Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forwarding devices, the call session will just be the same and will not create another call flowCalling Party: YARDIReceiving Party: RingCentralCall Flow:Yarding calls RC line > Call connects to RC then forward the calls to the regular forwarding set up of the user extension > Missed call will forward the call to an external number which is…

    2 votes
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  9. Healthcare App for hearing professionals. Patient tracking, scheduling, and aggregating. Clean and simple GUI interface.

    1 vote
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  10. The customer wants is to have a conference call feature that can be set up like in jupiter app that there is an option to create a conference call group

    2 votes
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  11. An immediate great potential with RingEX to pass SmartNotes right into the SF record. Large customer has an immediate need for this and there is broader demand.

    1 vote
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  12. Have the option on the hold music to inform customer about their queue number while on hold

    1 vote
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  13. Create customized emojis in RC.

    1 vote
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  14. The calling mode in Salesforce, and majority of our supported apps only usually allow to them to select either 'RingCentral App, RingCentral Phone, Browser, and RingOut'.

    The RingOut is usually a workaround, however, is depends strictly on the user's call handling settings which may cause their app to ring. If we could have the option to select Deskphone wherein they won't be interrupted by their RingCentral app it would benefit a lot of users especially people who use CRMs for Sales are accustomed to using their deskphone.

    1 vote
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  15. Have the system generate a report that shows received and missed calls while the user is on a live call.

    7 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  16. Customer uses eLead CRM software and would like a standard integration.

    4 votes
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  17. ...o help keep users engaged, uptodate and able to use the platform in more helpful ways. People love learning new things but people LOVE showing off the new things they have learned (bragging rights haha)The how to videos are great but a daily reminder or pop up will help keep all this amazing information locked in and relevant.. Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC)

    Like cool tricks or tips should be sent out everyday to help keep users engaged, uptodate and able to use the platform in more helpful ways.

    People love…

    2 votes
    0 comments  ·  Other  ·  Admin →
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  18. Offer integration with Rentec Direct property management.

    1 vote
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  19. Having the feature to update a setting that will apply to all users in RingCentral for Salesforce or any integrated application via Admin access would be helpful.

    As an example, if an Admin wants their users to call from the RingCentral Phone or Browser, the Admin can just easily change the settings which will apply to all users.

    1 vote
    How important is this to you?
  20. Entities that also contains a contact field, and the contact/s that matches the phone number is listed in that field. These entities are considered as associated with the contact/s that's calling or being called. Currently, I believe this is limited to: Accounts, Cases, and Opportunities.

    1 vote
    How important is this to you?
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