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1452 results found

  1. Salesforce to Detect Contacts already being handled by another Rep

    Like with other CRM, that can determine if the caller/contact is already handled by another person. It will prevent confusion on the customer's and Rep's end. It would prevent their clients from getting confused about who they need to talk to.

    1 vote
    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. Embedded RC to track meeting time in a Teams Meeting

    Ability to track MS Teams meetings in the embedded RC App for ease of access all in one place.

    3 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  3. Squareup Integration

    Squareup is extremely popular amongst vendors and all types of businesses. I use it for all my invoicing and appointments for my detailing business. Squareup's messaging is extremely rudimentary and can be greatly improved with automation and all the benfits of ring central

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  4. RingCentral for SalesForce/RingCX improvement BYOT to provide Dynamic Voice Routing in SFDC

    The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  5. Auto Transcription - Conversation Analyzer in SFDC Integration

    Analyzer has uncovered some potential issues:
    - Automatically transcribing and analyzing every call
    - Identifying agent non-compliance and helping business take action
    - Offering configurable redaction to prevent sensitive-inform exposure
    Then, the solution identifies how top performers achieve their goals and helps supervisors:
    - Break down, categorize, and review graphically displayed call content
    - Boost agent performance by quickly uncovering and acting on details
    - Decrease churn rates
    - Replicate top-performer behavior with best practices
    - Ensure agents actually use Einstein Next Best Actions
    Schedule agents and manage the workforce

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Option to turn off Citrix Optimization by Default

    Option to turn off Citrix Optimization by Default

    6 votes
    Under Review  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  7. RingCentral for Microsoft Outlook - Mac OSX

    Produce an OS X version of this App

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  8. Extention on phone

    Is it possible to have the phone display the extention on the phone and remove one of the name lines on the display

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  9. Ask First Option on RC for Google

    Essentially, we are using the web version of RingCentral as we use Linux (Ubuntu Mate) and it all works fine, except for the extension. If it has to use the google extension, then it is missing functionality that the web app has (in this case - we need the extension to have the "ask first" option on Transfers, which is doesn't.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  10. Microsoft Teams - Ring Central Scheduler Integration

    You can now access Ring Central within Microsoft Teams which is amazing and so helpful, however one small feature that isn't available yet is to use the Ring Central Scheduler option which is used to generate a Conference Call and a Toll Free number is generated. It would be extremely beneficial to be able to have a Teams Meeting and use the Ring Central Conference number so people can call into the Teams Meeting.

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  11. Poly CCX 700

    Please create a firmware/profile version for the Poly CCX 700 for RingCentral MVP. Just like the "MS Teams" or "Zoom" profiles you can select from, there should be a "RingCentral MVP". So that you can utilize all the features of the CCX 700. Join Video Meetings, see your MVP Profile etc.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. Zero Destination for Physical Phones without Custom Config

    Most, if not all Communications systems have the ability to set a zero destination for physical phones. This is a critical need in the Hospitality, Healthcare, and SLED space. Example: A guest is in their hotel room and would like to speak to the front desk. Invariably, zero is pushed, It is engrained behavior. Hospital Rooms have the same need.In SLED, many common area phones provide the same function. Dial zero for assistance or information.Our inability to perform this basic task is causing our team(s) to have to sell around and/or creatively solve for this need.

    10 votes
    Under Review  ·  0 comments  ·  Developer Console  ·  Admin →
    How important is this to you?

  13. Bulk SMS for Dynamic 365

    We are looking to be able to send bulk texts from within Dynamics 365 (preferably the Advanced Find) to Contacts that have opted-in to SMS texts.

    4 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  14. Add an AgencyZoom integration

    add agencyzoom as an integrated app.

    6 votes
    2 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  15. Integrate with Job Adder

    Integrate with Job Adder, to add notes when contacts have been made.

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  16. Agent status integration between SFDC, omni-channel and Avaya

    We need an integration between Avaya and SFDC, omni-channel to synchronize user status and deliver smart IVR (auto-entitlement and case creation automation)

    1 vote
    0 comments  ·  Integrations: Other  ·  Admin →
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  17. Hopefully Ring central extension in HubSpot having a feature to identify the recipient what keypresses in IVR menu the caller's pressing.

    This is useful for us and easy to identify our productivity as a team.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  18. Ability to support cross instance federation. Across different brands / database regions (Gamma vs. Epsilon etc.)

    Ability to support cross-instance federation. Across different brands/database regions (Gamma vs. Epsilon etc.)

    1 vote
    0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. RC not logging all call extentions in Salesforce

    We noticed that RC was not logging all calls. Only direct lines. We need to be able to automatically record all activty in Salesforce. Support said this is a known issue. Any progress as to when this will have a fix?

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  20. Migrate Call Queue to MS Teams PBX

    RingCentral to forward calls via call2teams or native direct dial for PBX. We want the ability to receive the phone call to our MS Teams platform queue just like the users that are migrated to RingCentral with Teams PBX

    1 vote
    0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?
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