Skip to content
← RingCentral Ideas

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

1394 results found

  1. Messaging interconnection between MS teams and MVP

    We are getting more request for combined environment with customers with MS Teams and MVP/RC Apps and they want to be able to message cross platform

    6 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. worldtask/buildbook and freshbooks or quickbook

    The app is very good for team and customer communication and it would have been great to also have the RingCentral app available.also I do use freshbooks and buildbook as CRM and none are available.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  3. Integrate Ring Central to be used with Repair Desk

    Integrate Ring Central with our point of sale, Repair Desk, so that when we are logged into Repair Desk and a customer call comes through, the customers info will come up and what repair they currently have in our store.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  4. Mobile phone SMS as a 2-FA in UK region

    One of our customer requested to add a mobile phone SMS as another way to receive an account validation to complete the 2-FA as their Boss required rather than mobile in the UK.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  5. Teams 2.0 dialler option for CRM integrations

    Ability to use the Teams 2.0 dialler with any of the Chrome extension based integrations for CRM's

    5 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  6. Incoming Call / Notification in MS Teams

    While testing inbound calls into my RingCentral extension, I noticed that I do not get notifications on my cell phone's MS Teams with the RingCentral embedded app. If I log in to the RingCentral mobile app, I do get notified but only on the RingCentral mobile app.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  7. App to integrate Odoo with Ring Central

    An app to integrate Odoo with Ring Central would be helpful.

    8 votes
    Future Consideration  ·  1 comment  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  8. RingCentral for Hubspot (Chrome extension): Match call to existing Hubspot record when NOT in e.164 format

    RingCentral for Hubspot: Match call to existing Hubspot record when NOT in e.164 formatIn some cases a match can be found when not in e.164 format, it depends. However, if the contact has a +1 and also parenthesis and dashes - no match is found.When Hubspot integration is not finding a match, the app is creating a new contact named “Caller + phone number in e164 format” and logging the call under the new contact.per Customer: "All these "junk" contacts are being generated in Hubspot every time our users call via Ring Central IF the number doesn't have the +1(and…

    3 votes
    Under Review  ·  0 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  9. Visual indicator on the minimized Salesforce extension when the user is logged out.

    On occasion a user doesn't realize their Salesforce extension is not logged in. This causes calls to not be logged. The extension is minimized so the user doesn't see the Sign-in button. It would be helpful if the minimized extension would have a visual indicator that it is not logged in.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  10. disable of early/double SIP 200 OK (False Answer Supervision)

    RingCentral Cloud PBX MS teams account would like to have the option to disable False Answer Supervision. current behavior: When a call is received in RingCentral Cloud PBX MS teams, the call gets automatically answered as SIP 200 OK (False Answer Supervision) is being sent right awat. expected behavior: While SIP 200 OK (False Answer Supervision) is disabled.If a call is received in RingCentral Cloud PBX MS teams, an MFA will be sent to the user. The call will only connect when the user authenticates using the code.

    2 votes
    Under Review  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  11. Add conference calling or 3 way calling to RingCentral for Salesforce app.

    We have users that make calls from Salesforce that need to be able to speak to secondary callers at the same time. This includes language translation service providers while the original caller is on the line. Please add ASAP. Using the regular RingCentral app is not productive as all the popups and call disposition field from Salesforce will not work.

    3 votes
    Under Review  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  12. MS Teams embeddable app to choose default tab

    Every time I click on the RingCentral integration in Teams it defaults to the Phone tab.In Settings, I can see you can change the tab order. I did this and put HUD first, however, it still defaults to loading the Phone tab whenever I click into RingCentral.It would be nice to be able to set the default tab (unless of course there is good reason for Phone loading) as I'm more interested in seeing the presence than the dialer and call history.

    3 votes
    Under Review  ·  1 comment  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  13. System wide custom fax cover sheet and API enhancement

    Customer would like to be able to upload a custom fax cover sheet for the business containing their logo and different information. Currently, each fax account needs to upload the custom cover to use. Being able to add additional cover sheets to the system and push down to all users would assist in streamlining this process. Having the API's to manage custom cover pages would also be a huge help.

    5 votes
    Under Review  ·  0 comments  ·  APIs  ·  Admin →
    How important is this to you?

  14. Teams integration is great but does not stand alone on its own

    The only thing we found was the Teams integration is great but does not stand alone on its own. For us and they way we work, if the RC app has to be installed along with the plug in to work with Teams, it almost is not needed since the RC app has to be there anyways, we feel it would just be more beneficial to just use the RC app on its own.If there is a way for it to stand alone on the Teams RC app on its own, we would be more wanting to use it

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  15. RentCafe Integration

    Our CRM can't take over the call after it rings the RingCentral number, and It is going to RingCentral voicemail. If the calls are not answered after 20s, The calls should be answered by our CRM Voicemail system.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  16. Ability to Change 'Existing Phones' Ring Times via the API

    We have MS Teams Integration using the PBX Portal and the ring time for all ringcentral phones needs to be set to 6 Ring/30 Seconds or higher. As our MS Teams environment is set to 4 Ring/20 Seconds. This allows all call handling to be handled by MS Teams. If the ring times are the same or RingCentral is lower, MS Teams doesn't handle the calls correctly.We manually have to change this setting on each phone when a user is created. We have a fully automated process that requires no input besides setting the Ring Time setting.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  17. Automatic Task creation on Salesforce from incoming calls

    Requesting to have a feature for both salesforce and Ringcentral to have an Automatic Task Creation per every call that comes into their system and company.

    7 votes
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  18. Wants to have speed dial on phones under shared lines

    Wants to have speed dial on phones under shared lines to easily make calls as well internally.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  19. Add "Ask First" Feature to HubSpot Plug In

    You can only blind transfer with the HubSpot Plug In. We need to be able to talk to who we are transferring to first. Please add this feature. It is already a RingCentral Feature just need the option added to the HubSpot Plug In.

    8 votes
    3 comments  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  20. Call Screening

    When someone dials their RC number, the call will be screened, requiring the caller to input their zip code before they can be connected.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 39 41 43 … 69 70
  • Don't see your idea?