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1421 results found

  1. Integration with QQ Catalyst

    improve client experience with screen pops and increase compliance with call data automatically synced with QQ

    8 votes
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  2. WFM My Zone Intergation with Outlook calendar

    Agents/Supervisors should be able to update their outlook calendar and that then be updated in their my zone schedules (and vice versa)

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  3. Feature Request BT -- Ringer to Ring Doorbell

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  4. Ability to have an MSI to silently push updates automatically

    Customer would like to have a MSI that is silent and also pushes updates automatically. Currently, updates require a manual push.

    5 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  5. Add Outbound call state in the Telephony.Status object

    It's come to our attention that users of our application start ringing when they make an outbound call, so we would appreciate a fix in some way.Currently these states are supported in the users telephony status object: NoCall, Ringing, CallConnected, OnHold, ParkedCallUnfortunately we have no way to see if the user made an outbound call or is receiving an inbound call since both states use the Ringing value. Another solution would be to only switch the outbound calling user to CallConnected when the recipient answers the call, skipping the Ringing state during outbound calling, but allow the recipient to still…

    1 vote
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  6. Reusable meeting link share

    It would be helpful for a host to be able to create a link, excluding the host's personal meeting ID information, for another user to have and use. In other words, if I have frequent appointments with "John Doe," I could create a "John Doe" meeting link for John and myself to have, and every time I have a meeting with "John Doe" I could just use his link.

    1 vote
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  7. Pipedrive-Text from Mac app

    When clicking on the RC SMS button in Pipedrive, allow for texting from the Mac app instead of the chrome widget. Currently, this is possible for a phone call, but not for SMS

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  8. Lightspeed webstore integration to Ring Central

    https://www.lightspeedhq.com/thank-you/?id=1e899d05Looking to see how to add Lightspeed store as a part integrating SMS, Email.

    2 votes
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  9. Have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".

    One of our customers with an MRR of 12,229.86 USD would like to have the possibility to integrate RingCentral with a new recruitment software: "iCIMS".

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  10. Bitrix24 CRM integration app which let log calls and Click to call option

    existing app was developed by Bitrixs24 CRM team and app is not workign actually. We are missing some call recordings and sometimes it doesn't allow to make calls.When logging in - I can choose other emplyees numbers as outbound numbers but never mine.

    1 vote
    Future Consideration  ·  0 comments  ·  Other  ·  Admin →
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  11. log calls and text to the matter object in salesforce

    We need to make sure we can log calls and text to the matter object and not to the contact.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  12. Please add Any.do app for add-in integration

    This is the best to-do list, daily planner and organizer

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  13. RingCentral for SalesForce: warm transfer

    To build warm transfer in WebRTC call controls

    6 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  14. Ability to minimize or move RC dialer in salesforce in classic view

    the dialer is eating too much space in the side panel w/c hindering to access other features. we use click-to-dial most of the time and having the dialer up all the time is not applicable for us.

    2 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  15. MyRepChat integration

    An integration with MyRepChat is supposedly possible through the Open API. Could you please direct me how I need start this integration process? The implementations team directed me here. Thank you!

    2 votes
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  16. Cloud PBX for Teams integration Sync Module for Multiple PBXs

    In the Cloud PBX for Teams portal, the new Sync Module only works for a single PBX customer meaning that a customer that has offices internationally cannot use it. This could prove to be an issue for Enterprise customers, who may feel that the current integration causes too much manual work.

    7 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  17. MS Teams integration cannot search keywords in SMS & phone directory excludes phone numbers

    As of 6/14/22, my entire company has abandoned the MS Teams and RingCentral integration for the Ring Central Desktop App because (1) we cannot search for keywords in SMS messages in the integration and (2) the phone directory only displays active RC members and excludes personal contact phone numbers or any contacts other than Ring Central members. Its frustrating for my users to have to go back and forth between the RC Desktop App and the MS Teams integration to do searches, when the point of an integration is to have everything centralized in one place. I called support and…

    6 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  18. Integration with JobAdder

    JobAdder is a growing presence in the US and a strong leader in the UK, Canada, and Australia. It's got some hooks for other SMS and WhatsApp products, like Twilio but RingCentral is (in my mind) a superior platform that should be integrated into JobAdder. JobAdder says it's on their list but needs more cooperation. Can you get back together with them and push this through. I'm loving RingCentral. Just need MORE.

    1 vote
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  19. Automatic relevant country code selection

    Automatically select the country code corresponding to Customer’s country code for agents that make outbound calls to multiple regions to confirm the local country code is used or next available options based on predefined rules. Eg. If the agent is dialing to a customer in Germany then the appropriate country code (+49) should automatically be selected and reflect as in the agents caller ID.

    8 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Disable emojis in names

    emojis break the okta integration for importing phone numbers.

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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