1664 results found
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Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce
Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues
25 votes -
Salesforce noise reduction
Add a feature on RingCentral for Salesforce to have the same feature of Rc app which is the icon to "Turn on the background noise cancelation"
8 votes -
RC App Connect to Clio Grow CRM
After integrating RingCentral with Clio Grow (not Clio Manage), we’d like RingCentral to automatically display the caller’s name on incoming calls when the phone number already exists in our Clio Grow contact database.
1 vote -
RingCentral for HubSpot - Fax
Ability to fax using the HubSpot integration
4 votes -
Freedom to download old versions of RC App VDI Universal Service
Ability to or feature to which customers are free to download old versions of RC App VDI Universal Service. The https://support.ringcentral.com/download.html page only has new versions available. Availability of older versions would be a lot of help.
2 votes -
Visibility of Voicemail Logs for Co-Recipients on App Connect
Description:
Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.Current Limitation:
- App Connect does not currently support displaying voicemail logs for co-recipients.
- Caller ID for standalone inbound calls is also not displayed within App Connect.
- These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.
Business Impact:
Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility…2 votes -
Shared Fax Line on MS Teams Integration
To have a feature of having a shared fax line/view for multiple users on MS Teams integration
1 vote -
Integrate with Caret Legal
Please setup a call connector for Caret Legal (Formally Zola Suite).
1 vote -
oData
Create an oData link so that data can be exported to a spreadsheet easily and/or connected directly to Bi Tools
1 vote -
Integrate Text messages with 3rd party network monitoring APIs
Allow integration of 3rd party apps like What'sUpGold or other network managing/monitoring solutions to regulate and tie a text message to and email alert - to call and leave a message or send a text message alert (voicemail transcription). For example device XYZ alerts on ABC network management/device management alert - send a email + text notfication to IT admins or on-call. This way the Ring Central can be a part of helping the security teams/community help be part of network support analytics and notification measures.
1 vote -
hand cursor
1-27-26: The latest update of the RingCentral app changed the mouse cursor from my arrow to a hand. And now myself and several team members keep selecting the wrong person to glip. This is because the tip of the hand does not select the name like the arrow does - you have to put the middle of the hand over the name to select it. It's quite annoying. Please give an option to change the pointer to an arrow versus the hand. Thank you.
1 vote -
one webhook sent for each incoming call.
Multiple webhooks are being sent to Tracker RMS for a single call. Specifically, a webhook is being sent for every user in the main group for each incoming call. We only want one webhook sent for each incoming call.
2 votes -
Hubspot Automatic Transcription
To have the transcription available under the Activity section, not just limited to the dial pad view.
1 vote -
Request to have internal calls notify in the RingCentral Plugin app for Teams, while external calls notify through the RingCentral app.
One user has requested that internal calls trigger notifications in the RingCentral Plugin app for Teams, while external calls trigger notifications from the RingCentral app.
1 vote -
Ability to create an AI receptionist with a dedicated voicemail system
The ability to create an AI receptionist with a dedicated voicemail system that uses the same voice and features. If no one is available to answer, callers are automatically redirected back to the AI receptionist to leave a message.
2 votes -
Add SMS records in Hubspot Reports
In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.
The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.
4 votes -
Enable Saleforce activities to be related to Cases
Enable a feature where call logs/activities have an option to be linked to a Case within Salesforce
1 vote -
AI Receptionist Calls posting to Clio via App Connect
I should be able to log AI receptionist calls into Clio using App Connect. Some of us need to have very detailed records of every time a particular client calls, and this would make logging AI receptionist calls infinitely easier.
1 vote -
Hubspot SMS deals
Ability to send SMS through deals page in Hubspot . Just like the option that shows on the "conytacts" page .
4 votes -
RingCX for Hubspot that would allow them to log calls that end abruptly
RingCX for Hubspot that would allow them to log calls that end abruptly
They wanted a feature that would allow them to log calls that end abruptly, where the agent is unable to select a disposition to record the call.1 vote
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