1536 results found
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Allow to block any international number so the client does not get a $20 charge every time an international call is received
Allow to block any international number so the client does not get a $20 charge every time an international call is received
1 vote -
Filter specific calls of external numbers on the account
To have a feature in the account where, when they download the call log from Performance Reports, it is already filtered to show only the numbers included in the IVR menu. Especially external numbers.
1 vote -
Voicemail recording and IVR selections
Enable to log voicemail recording and IVR selections in Hubspot
1 vote -
Archiver - SMS Content
Our archive provider is Smarsh. Why do some RingCentral direct messages show in the archive with the email addresses of the sender/recipient, while other messages show only the 10-digit phone number? Finding content by searching the email address is preferable for us. The phone numbers tend to be reused as staff come and go from the company, so they are dynamic, but email addresses are never reused. Is there a way to have all messages sent to the Archive labeled with the email address?
7 votes -
RingEX for HS | Enable Auto-log Calls only for calls made directly from the CTI
Is it possible to configure the system so that only calls made through the CTI are logged, and exclude calls made via other platforms (e.g., RingCentral desktop app, mobile app, RingCentral for Google, etc.)? Essentially, they are looking for the opposite behavior of the 'Activity Sync' feature.
They’ve already disabled Activity Sync. However, since they typically have HubSpot open the majority of the time (about 99%), calls placed from other endpoints are still being logged and new contacts are being created. Disabling the 'Auto Log Calls' setting is not an option for them since majority of the calls they place…
2 votes -
option to log the call along with the voicemails in HubSpot
RingCentral integration with HubSpot. While calls and texts are syncing correctly, voicemails are not appearing or showing up in the system. All other aspects of the integration seem to be functioning properly, but the voicemail sync issue requires attention.
2 votes -
MS Teams silent install for exe version
Add a silent installer for exe version in the downloads gallery
3 votes -
RC for Salesforce - AI Notes
Please have the note-taking and transcription also integrated into salesforce. Right now, we get the recordings, but that would be really important if we could get that, too
27 votes -
2 Factor Authentication Via SMS on Fax Accounts and RingEX Accounts
I would like to have an option to send the verification code when logging in to RingCentral to my non RingCentral number for Fax Accounts.
1 vote -
Add an option for 'Browser' as a calling method under the RingEX for Dynamics 365 app
Add an option for 'Browser' as a calling method under the RingEX for Dynamics 365 app
2 votes -
FaceID
Please add FaceID for iOS and biometric unlock for Android
1 vote -
ability to push RC Video meeting transcriptions into Bullhorn
Summary
Enable automatic or on-demand export of RingCentral (RC) Video meeting transcriptions into Bullhorn, allowing users to store, search, and manage meeting records within their recruiting workflow.
Problem Statement
Recruiters and account managers frequently conduct candidate interviews, client meetings, and internal discussions via RC Video. While RC provides transcription, these remain siloed within RingCentral. Bullhorn is the central system of record for recruiters, and the lack of direct integration leads to:
Manual copy-paste of transcripts, which is time-consuming and error-prone.
Loss of important context when notes are incomplete or inaccurately transcribed.
Reduced visibility for teams that rely on Bullhorn to…
1 vote -
add custom webpage to be embedded in RC App
We would like a button over the "Apps" Button which is configurable to open a webpage such a company intranet in the RC App. This should look like the "help" screen or the "Apps"-Screens. Just a standard http page inside the App. I build a mockup to clarify.
1 vote -
Automatic resending of failed faxes
To have an option in RC app setting to enable - Automatic resending of failed faxes through RingCentral app and other devices associated with the account.
2 votes -
You stop the cyber criminal from using Ring Central anything. Sincerely, Dr. Shawnee Lazore DO, HHD, PhD, ML
Disallow anyone but me in my console, account, and or to use my phones and or numbers. I also want the apps taken off that I do nott use. The criminal has now stolen my ring central for g Suite and $6000 that I had saved to purchase yet another vehicle because they have stolen another one of my vehicles. #JusticeMatters and cyber security is all of our responsibility. You could also let me work for you. I am incredibly good at everything I do. I cannot however combat the criminal that works for Verizon alone. I want the Verizon…
1 vote -
New template for Workflow Builder
Create a workflow that allows auto forwarding of text messages from specific numbers.
1 vote -
Enable SSO for Users with Shared Email Addresses Across Multiple RingCentral Accounts
Currently, RingCentral requires each user to have a unique email address in order to enable Single Sign-On (SSO). This limitation prevents SSO from being enabled for users who are associated with multiple RingCentral accounts using the same email address.
This is a common scenario in organizations where:
A single user may manage or participate in multiple departments or subsidiaries.
Shared service accounts are used across different teams or regions.
Impact:Prevents seamless authentication for users with legitimate multi-account access.
Increases friction and administrative overhead.
Limits the flexibility of enterprise SSO deployments.
Proposed Solution:
Allow SSO to be enabled for users…3 votes -
RC Embedded App - Voicemail Share options
Would like the RC Embedded App to have the Voicemail share option for RC / Glip Message and Email, like the RingCentral App
1 vote -
User Provisioning without Adding an Unassigned Extension / Licensed - Google IDP
I do not want provisioned users from Google to be assigned phone numbers, I want them to be assigned "Video Pro" licenses by default. They can later be "upgraded" to phone numbers as needed.
1 vote -
Employee Rewards Program
Hi team, I have a client that wants to be able to integrate an employee rewards program to be able to give gifts to their users by meeting a certain KPI (i.e volume of calls, # of calls answered, how many meetings booked, etc.) I did not see any employee rewards app integrations when looking through the app gallery. Thanks!
1 vote
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