1401 results found
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MyCase
Incoming calls to launch known contacts in MyCase to allow entry of notes, etc
14 votes -
Blocked numbers in the main super admin should not be blocked for other users.
When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.
1 vote -
RC for Salesforce - Customizing Type field on Task
"Is it possible to adjust how the activity record is populated after a call is logged? We want to adjust things like what the “type” field on the activity populates with"
1 vote -
Live transcription support in Zendesk
Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.
Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.
1 vote -
Distinct audio device for ringing in Zendesk
The Ability to configure a dual ringer inside Zendesk when using RingCentral. Currently you can only specify the individual audio device.
1 vote -
Screenpop on a New browser window or tab | RC for Salesforce
Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).
It would be great if had an option for 'New browser window or tab' to work on Lightning mode.
This way, the screen pop will appear on a new window or tab whenever there's an incoming call.
10 votes -
To be able to receive forwarded calls from another user in MS Teams.
To be able to receive forwarded calls from another user in MS Teams.
2 votes -
SSO duplicate email
bility to received the duplicate email file on the other super admin on the account and not just on the main super admin
2 votes -
RingCentral App Live File Editor
When you share a file in RingCentral applications, the link or file will also update without reposting the same link or file. Please check the first 5 minutes of this youtube link :
2 votes -
RC for Salesforce - Auto Log Calls
if there is a caller can they create a new contact/automatic lead or call log? we would like each call to create task / logs even if the User is not logged into CTI
2 votes -
Edit RingCentral Custom Fields in SF
We do not use all the Custom Objects that are installed with the managed package, so the Custom Objects are taking up valuable resources. It would great if the we have the option to delete/remove the Custom Objects that are not needed, especially Custom Objects for Activities.
2 votes -
Ability to send Fax through RC for Hubspot Extension
Ability to send Fax through RC for Hubspot Extension and to reflect the activity on Hubspot
2 votes -
Office 365 presence sync to RingCentral
Customer wants to have the option to sync their Presence from the office 365 to their RingCentral app for example when they are out of the office or in a scheduled vacation the RingCentral app will detect this status on their office 365 and will automatically put them on DND.
3 votes -
Additional SCIM Field Mappings
Currently fields such as Role, Site, template are not available via the SCIM API for user provisioning. Being able to map these would add fluidity to the provisioning process and eliminate some double handling.
4 votes -
WealthBox CRM Integration
Are there any plans to create an integration of RingCentral to WealthBox? Seems there are a lot of requests and hoping this is coming soon???
3 votes -
LMN landscape software adapter for App Connect
If ringcentral would communicate with the crm portion of LMN for landscape software to automatically add notes to customer profiles automatically.
1 vote -
User Provisioning should not have a welcome Email
Provisioning the Users from Azure to be added in RC Users should not require them to setup their account like creating password, PIN and SQ since they are going to login only using SSO.
3 votes -
Ability to View Itemized Bill on the Portal
It would be better to see the whole bill on the admin portal where it does not ask you to print it everytime you click the icon for viewing
2 votes -
Allow to switch to the old interface
Allow Admins to switch between the new and old interface.
14 votes -
Salesforce Flow Builder
Option to create a salesforce flow to send a text using Ring Central.
2 votes
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