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1401 results found

  1. MyCase

    Incoming calls to launch known contacts in MyCase to allow entry of notes, etc

    14 votes
    3 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  2. Blocked numbers in the main super admin should not be blocked for other users.

    When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  3. RC for Salesforce - Customizing Type field on Task

    "Is it possible to adjust how the activity record is populated after a call is logged? We want to adjust things like what the “type” field on the activity populates with"

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  4. Live transcription support in Zendesk

    Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.

    Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  5. Distinct audio device for ringing in Zendesk

    The Ability to configure a dual ringer inside Zendesk when using RingCentral. Currently you can only specify the individual audio device.

    1 vote
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  6. Screenpop on a New browser window or tab | RC for Salesforce

    Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).

    It would be great if had an option for 'New browser window or tab' to work on Lightning mode.

    This way, the screen pop will appear on a new window or tab whenever there's an incoming call.

    10 votes
    4 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  7. To be able to receive forwarded calls from another user in MS Teams.

    To be able to receive forwarded calls from another user in MS Teams.

    2 votes
    New  ·  0 comments  ·  Integrations: Microsoft Teams  ·  Admin →
    How important is this to you?

  8. SSO duplicate email

    bility to received the duplicate email file on the other super admin on the account and not just on the main super admin

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  9. RingCentral App Live File Editor

    When you share a file in RingCentral applications, the link or file will also update without reposting the same link or file. Please check the first 5 minutes of this youtube link :

    https://www.youtube.com/watch?v=YgG-px5XrpQ&t=725s

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  10. RC for Salesforce - Auto Log Calls

    if there is a caller can they create a new contact/automatic lead or call log? we would like each call to create task / logs even if the User is not logged into CTI

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  11. Edit RingCentral Custom Fields in SF

    We do not use all the Custom Objects that are installed with the managed package, so the Custom Objects are taking up valuable resources. It would great if the we have the option to delete/remove the Custom Objects that are not needed, especially Custom Objects for Activities.

    2 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  12. Ability to send Fax through RC for Hubspot Extension

    Ability to send Fax through RC for Hubspot Extension and to reflect the activity on Hubspot

    2 votes
    New  ·  1 comment  ·  Integrations: HubSpot  ·  Admin →
    How important is this to you?

  13. Office 365 presence sync to RingCentral

    Customer wants to have the option to sync their Presence from the office 365 to their RingCentral app for example when they are out of the office or in a scheduled vacation the RingCentral app will detect this status on their office 365 and will automatically put them on DND.

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  14. Additional SCIM Field Mappings

    Currently fields such as Role, Site, template are not available via the SCIM API for user provisioning. Being able to map these would add fluidity to the provisioning process and eliminate some double handling.

    4 votes
    New  ·  0 comments  ·  APIs  ·  Admin →
    How important is this to you?

  15. WealthBox CRM Integration

    Are there any plans to create an integration of RingCentral to WealthBox? Seems there are a lot of requests and hoping this is coming soon???

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  16. LMN landscape software adapter for App Connect

    If ringcentral would communicate with the crm portion of LMN for landscape software to automatically add notes to customer profiles automatically.

    1 vote
    New  ·  0 comments  ·  Integrations: App Connect  ·  Admin →
    How important is this to you?

  17. User Provisioning should not have a welcome Email

    Provisioning the Users from Azure to be added in RC Users should not require them to setup their account like creating password, PIN and SQ since they are going to login only using SSO.

    3 votes
    New  ·  0 comments  ·  Integrations: Other  ·  Admin →
    How important is this to you?

  18. Ability to View Itemized Bill on the Portal

    It would be better to see the whole bill on the admin portal where it does not ask you to print it everytime you click the icon for viewing

    2 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  19. Allow to switch to the old interface

    Allow Admins to switch between the new and old interface.

    14 votes
    6 comments  ·  Other  ·  Admin →
    How important is this to you?

  20. Salesforce Flow Builder

    Option to create a salesforce flow to send a text using Ring Central.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?
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