1147 results found
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Being able to call out to +590 Destination _ BT Accounts
Being able to call out to +590 Destination _ BT Accounts
Description: To be able to call out to +590 destinations ( Saint Barthelemy ) French Teritory
Current Behavior: The country code isn't included in the portal under French Teritories. Just French Guiana & French Polynesia
On the session log, its says " Rate not defined "Portal > Billing > Calling Rates > International > French
1 vote -
The ability to download the mapping on Performance Reports
Currently the mapping is only visible for individual calls on the Performance Reports. When you download the report the mapping does not show. It would help if admins had the ability to expand the data as you can in the call log to see the actual path of each call in one downloaded report to share with management.
1 vote -
drill down on a report for accurate missed calls on call queue
When running the KPI for abandoned and refused calls, there is no option to drill down to see which extensions it is tagged from
5 votes -
More Labels to Calls
Currently, when a call shows DROP it means the Agent hung up the call but when the call suddenly drops it is still labeled as DROP. These need to be labeled differently.
1 vote -
Have an option to change the availability status, and log in on there account.
Be able to change the status of the Extension on there RingCentral app
customer also request to have an button to have an option to log on the application of the other extension.1 vote -
KPI in Analytics for total outbound calls using the main company number
I'm unable to calculate the outbound calls made from these company line caller IDs in the KPI section of business analytics
5 votes -
Call queue: Able to show the total calls and total answered calls of the call queue members within 30 secs excluding abandoned call
The customer needs the total number of calls that were answered by their call queue members within 30 seconds for their SLA excluding abandoned calls. Under the Performace report > call queue, no option to filter a KPI for SLA for the call queue members who answered a call within 30 seconds.
5 votes -
Support Monitored Calls in Business Analytics
When a call has been monitored, the call is no longer showing in Business Analytics.
4 votes -
Mulit-Select filter in Performance Analytics
In the Performace reports, under "calls" you have the ability to multi-select users, however you fail to be able to multi-select, Call Queues or the ability to select a user and a que is one or the other
1 vote -
Display Phone's MAC Address/Serial Number in Call Logs
Feature Description: Add the capability to display the MAC address and/or serial number of the phones that receive calls in the call logs, specifically for hotdesking setups. This will enable administrators and support staff to easily identify which physical phone received a call, improving troubleshooting efficiency and system management.
Use Case
In hotdesking setups, users frequently move between different physical phones. It becomes challenging to track which device received a call when reviewing call logs. By displaying the MAC address and/or serial number of the receiving phone in the call logs, administrators can:Easily identify the physical device: Determine which…
1 vote -
Warm Transfers counting twice in Reporting
We have a call center that has their own call queue, a customer calls the Call Center, and they perform a warm transfer to another call queue, to get the customer to a parts guy.
When looking at the analytics, to see the calls to that parts call queue, the warm transfer to that call queue counts as a call, and the connection of the customer to the part guy counts as a call. We would love to be able to filter out these warm transfers1 vote -
Routing of customers based on existing database of numbers
We need the IVR system to check the caller’s number when they press 1. If the number is already in our database, indicating that the caller is an existing customer, the call should be routed to the existing customer team (option 2) instead of being forwarded to the call-answering service.
1 vote -
Average number of fax sent and receive
We want to see our average monthly faxesThis might be a good feature on analytics for us to track how many number of faxes we are sending and receiving monthly for our report.
5 votes -
Track how many calls were missed and how many were returned. What the users return % is and how long it took them to return the call.
Track how many calls were missed and how many were returned. What the users return % is and how long it took them to return the call.
2 votes -
Custom Rule for Call Queue, ability to transfer to other device
I'd like to know if it's possible to set up a Call Rule that says if a call comes from an extension number then only ring my computer and nothing else.
2 votes -
RC Helpdesk Ticketing
The RingCentral support tickets are a mess. You create a ticket, and respond in an email which never gets picked up by the ticketing system and just says "Email sent to customer, waiting reply". What kind of ticketing system cannot integrate with emails? Now I am regularly having to go back through my emails to fish through and find the response from the tech.
This system is by far thee worst ticketing system for any enterprise corperation i Have ever used.
1 vote -
Break Codes
Break Codes in RingCentral (Status of users)
1 vote -
Show receiving user extension on call logs
Customer noticed that on the call logs detailed/simple view some of the calls either missed or accepted, the user extensions aren't shown on the first column unless it is set to expanded view. Customer wanted to see if it is possible to show the extension number of the user that had received that call whether the call log is set to simple or detailed view.
1 vote -
call log report
Customer wanted to have a feature for call log reports that will send them the last 6 months of the call logs. Not just the option for daily, weekly or monthly and also get an option to select specific time when the report will be send.
1 vote -
RingCentral application can turn off status automatically
I understand your frustration. It seems inconvenient to have to manually make yourself inactive each time you close the app. I agree that it would be more convenient if this process were automatic. Have you checked if there is a manual available for optimizing the settings on your computer and iPhone? It might provide some helpful information.
2 votes
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