1284 results found
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Soft client registration report
Currently, the Adoption and Usage report only captures data when a user makes a call. We would like a report that shows when a user successfully signs in and authenticates a softclient. This will makes it easier to understand what versions end users are on, even if they are not currently or have not used the soft client in the last 30 days.
3 votes -
Notification to the users that the call has been answered
Call queue notification to the users that the call has been answered from another device.
3 votes -
RingCentral Integration with HubSpot : CRM Native Dialer should work with integration
RingCentral for HubSpot currently has 2 ways to make outbound calls :
• Place a call from dialpad
• Use click-to-dial featureWould like to have the option to utilize the native dialer of HubSpot to skip steps of going through the contact list to use the click-to-dial feature or using the dialpad to enter a number manually.
1 vote -
Develop reporting t determine incoming calls are coming from google ads versus organic or direct calls
Develop reporting to determine incoming calls coming from google ads versus organic or direct calls
1 vote -
Auto email and additional archiving of Adoption and Usage analytics
There needs to be an option for auto emailing this report at specified time intervals. Additionally, data for these analytics needs to be archived for a minnium of 1-2 years so managers can view performance over time.
1 vote -
In live call report we need colomn of total number of calls
In live call report we need colomn of total number of calls
3 votes -
visibility on those users who are using RC mobile app
List or visibility on those users who are using RC mobile app.
It would also help the admin if they have visibility on who are those users that are using the RC mobile app. For monitoring purpose
2 votes -
Analytics Company Numbers- Ability to filter if its routed to the call Call queue,IVR or User
Analytics Company Numbers- Ability to filter if calls are routed to the Call queue,IVR, or User
6 votes -
Ability to add common area phones to call queue
I want to add common area phones to call queue ring group/member
5 votes -
Adoption & Usage call minutes
The Adoption & Usage feature's call minutes do not provide accurate data. We hope to have this feature fixed and ensure it also counts the Call Queue calls.
2 votes -
retrieve the settings if the user was deleted accidentally.
To be able to recover the user's ext data in case ext a was accidentally deleted.
5 votes -
User Status Details
We would like the ability to run a report that would should a detailed breakdown with timestamps and duration of time in status for team members?
34 votes -
Separate Filter in Performance Report for Internal outbound call and External outbound calls
Need to Have a Separate Filter in Performance Report for Internal outbound call and External outbound calls, Currently the External calls are combined for Inbound and outbound External calls, and Internal Calls are only for outbound internal calls
12 votes -
Analytics Report to show Ringing Timframe
Customer would like to include the ringing time to show in analytics as part of the reports.
4 votes -
Export of expanded call flow in Performance Reports
It would be nice to be able to produce a printed/exported report of detailed call flow in Performance section of Analytics. While it can be displayed, according to support - "Performance Reports do not currently have a feature to be able to download the expanded call flow views."
23 votes -
Kick Out of queue when call is "refused"
We would like to have an option that when a team member "refuses" a call, it automatically logs them out of the call queue. This way, if a team member goes to lunch/break but forgets to log out, it will not negatively affect their refused call ratio. It will also make sure that the Live Reports accurately reflects who is actually available and who is not. We do not want phone calls ringing to a team member who is not there.
In a previous phone system we had, this feature was called "Kick Out" because when a team member refused…2 votes -
We need to be able to decline a call, then come back into the app & answer it when available
When a call comes in on a call queue, the call members need to be able to decline the call if they are unavailable, & then when available go back in & answer that call if it is still in the queue. The problem we have, the call queue members also take care of customer checkouts, so if they are busy, or else on another line that is not connected to ring central, the call keeps ringing, & ringing even if you push the decline button, it comes back around & rings again after the call wrap-up setting interval. This…
2 votes -
add outlook account on archiver
All call logs that are recorded to be transcribed in text form and intergraded to outlook email
1 vote -
Determine the phone numbers from Abandoned calls from Analytics Report
Customer would like to have an option to view the numbers of abandoned calls from analytics report.
14 votes -
Downloading Inventory list
If the license is available especially for international licenses, include the information specifically the country on the information from the downloaded inventory list
1 vote
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