1246 results found
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Include a link in analytics page
Include ability to add a resource link to a custom dashboard that shows definitions of call results.
1 vote -
Custom Reports for Non Contact Center Accounts
We would like to have a Custom Reporting feature for non-Contact Center Accounts, which lets you create report templates to assess personal performance, present statistics, or archive results. You can attach report templates to a schedule so that they generate automatically on a recurring schedule or at a given time. You can also run a report template on demand.
1 vote -
Show total calls
I have a column of the number of Inbound and Outbound calls, yet i need to look and calculate and add them to see Total Calls.
I simply want a column that shows total calls (in & Out) Live reports - Agent View
5 votes -
1 vote
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Performance Report Filtering
Brand: BT Business
Having an option to filter calls in Analytics (performance reports) using phone number will be a great additional feature. At the moment, we cannot filter phone numbers that are tagged as CALL OUT.
We can only search phone numbers marked as INTERNAL and EXTERNAL.
Most of the calls made by users are tagged as CALL OUT.1 vote -
Add other Online data back up for RingCentral Archiver
Add other Online data back up option for RingCentral Archiver like OneDrive or SharePoint
1 vote -
Send Subscription report twice a day
We want to have each sales rep emailed their call count report TWICE per day--once at noon for their morning call count, and once more at 4pm with their afternoon call count.
2 votes -
Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.
Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.
2 votes -
Add column showing the user's MVP license analytics report
would like to be able to filter reports for users that have MVP licenses only.
10 votes -
Update the locked user access email being sent to Super Admin
Update the locked user access email being sent to the Super Admin email.
The super admin email is notified when an extension gets locked out for an incorrect password. The email received contains a way for the user to reset their extension, however, it doesn't fit for the admin to reset it. The content should inform the admin that there is an attempt to log in to the account multiple times resulting in being locked out.
Admin should be informed to contact the agent if it's valid and help them reset the password if they initiate it. Otherwise, it is…
4 votes -
Park off / transferred calls should consider as answered calls
please create an analytics where all answered call including parks off/transferred will be counted as answered calls. Since Transferred calls/ park on was considered as inbound calls, it should also count as answered by the next agent
1 vote -
answer call
Display whether an outbound call was answered or not when logged in Salesforce. Currently on the logged call (task) in Salesforce, you cannot see this info.
1 vote -
Ability to add common area phones to call queue
I want to add common area phones to call queue ring group/member
4 votes -
1 vote
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Ability To Change Subscription Status Without Being Logged In As The User
We have a user who wants to be removed from receiving a few Analytic Reports. RingCentral needs to have the ability through the Admin Portal for an Admin to be able to manage which Users are sending or receiving reports rather than having to log in as the original user who is generating the reports then viewing subscriptions and then removing the user receiving the reports.
3 votes -
Limited access to Call Logs / Recordings
Sean wants to create a custom role in which David and John only has access to a limited set of users or users that are assigned to a specific site.
6 votes -
Change the Audit Trail log-in tracking for Hot Desk phones
Change the Audit Trail log-in tracking for Hot Desk phones
3 votes -
Call Recording Filenames RC App vs Admin Portal
Admin Portal File Name:
20240924-151926(219)316-4111IncomingAuto2758232453016.mp3RC App File Name:
2758232453016.mp3Admin Portal File Name:
20240924-1510551(219)316-4111OutgoingAuto_2758219513016.mp3RC App File Name:
2758219513016.mp3It would be useful if when downloading call recordings via the RC App, the filename would include the same information as when downloading the same recording via online admin portal web page which appends date/time and phone number information as well as the 13 numerical characters.
2 votes -
Reports/Analytics: Detailed Data on What Happened in a Call Journey (Call Queue)
To have a detailed call journey report on call queue calls wherein it shows the current status of the call queue members while the call is waiting in the queue. To also show if the pending caller on the call queue during that time has been transferred to the overflow call queue if a) already the 6th caller if the number of callers allowed in queue is 5; b) Reached the maximum wait time; c) No call queue members available during that duration. Can be added to the call details when clicked on Performance Report > Calls. Or it should…
11 votes -
Determine the phone numbers from Abandoned calls from Analytics Report
Customer would like to have an option to view the numbers of abandoned calls from analytics report.
13 votes
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