1124 results found
-
Agent Activity Report
Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, but having a retrospective could help determine why missed calls occurred and help pinpoint tech issues when multiple VoIP services are being used congruently.
18 votes -
1 vote
-
Option to come up with the most called hours.
There should be an option wherein we can search for the most called hours for that month or week, because we are aiming to know on which hour do we have most call volume for the purpose of availability of schedules.
4 votes -
Better texting options
Currently ring central does not allow everyone in the office to have access to text message to main phone number. We only have one phone number the customers call and text. All employees need to have access to reply to those text messages coming in. currenly only one extension can reply to those text message. we need all extensions and everyone in the office to be able to reply to those messages
1 vote -
missed call while
Missed calls while/because user was on a call
1 vote -
call queue call pick up
Ability to see the missed calls for call pick up under call queue
1 vote -
View only mode in Business Analytics
Please create a view-only mode for Business Analytics for the dashboard owners (similar to the View Only mode in Live Analytics)
1 vote -
Export Widget Report Graphs to PDF
The Graphs generated in the Analytics portal are great. It would be even better if we can export these to PDF in addition to Excel. This would make the graphs easier to share with others in the organization.
7 votes -
Option for the admin to view who disconnected the call
This process is available with RingCentral support.We currently have the option to check who if ended the call.It would be great if an Admin can have the same visibility, so they can easily identify if the call was disconnected from agent (their end) or customer ends.
35 votes -
Allow additional users to subscribe to a dashboard in Business Analytics
Allow users who have access to a dashboard that they didn't create (either public dashboard or one shared with them) to be able to subscribe to the dashboard. At present only the dashboard owner is able to set subscriptions.
11 votes -
Request to remove the option for the users to delete call logs and recordings
Request to remove the option for the users to delete call logs and recordings on the account.The customer does not want standard users to have access to call logs and recordings, They should not have the option to delete call logs as well. Only the Super admin should have access.
2 votes -
Perfomance Report (filter calls by searching for a number) to show calls received from Users, Call Queues, IVR
Customer would like to have the ability to on Perfomance Report by filtering calls by searching for a number to show all calls received from Users, Call Queues, IVR
1 vote -
Report for Users' Login
The customer wants to have an access to reports for their users' login on their call queue groups.
3 votes -
Add number of calls refused to live reports
Trying to figure out how many calls a rep was offered and how many were taken on an intraday basis to tighten feedback loop
4 votes -
Track incoming calls by Location on a map
I use PowerBI to match area codes with City names and map a count of incoming calls on a map. Why is RingCentral not doing this?
3 votes -
Transfer limit.
is there a way ring central could automatically turn off a transfer feature after so many calls have been transferred. example, if i wanted to only allow 100 calls per week to be transfer to Pella Corp ext. 1008 (i think) is the system smart enough to calculate and not allow any more calls transferred for that week.?
1 vote -
KPI in Analytics to show talk time per caller
We would like to have the KPI in Analytics to see the average talk time PER CALLER.
3 votes -
To have visibility to see the number of call per day per customer in Analytics
To have visibility to see the number of call per day per customer in Analytics
1 vote -
Email to Fax Report
To add specific reports for email to fax. This will help to see the number of outgoing faxes that were using email to fax feature.
7 votes -
As a super admin ability to edit live report dashboards that are owned by someone else
Please add the ability as a super admin to edit, delete, transfer ownership of dashboards that are owned by other people. This would help with employee turnover and adjusting dashboards when the employee is not able to.
17 votes
- Don't see your idea?