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  1. I am trying to schedule reports to be sent to our admins. I have the Performance reports and they look amazing. I am just missing the SMS portion. Is there a way to show how many texts are sent by each line each day?

    56 votes

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  2. Our team monitors the Queue on a larger screen from their workspace. A sound notification would help them not have to get up and check over the cubicle wall rather just listen for the notification to know there's a call in queue

    2 votes

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  3. provide under analytics the ability to print a report of all phone numbers that called in and participated on a conference call.

    6 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  4. In the analytics it would be really helpful to see # of calls transferred to other lines automatically if the calls are not answered. I am not talking about manual transfer.

    1 vote

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  5. should have a report on the analytics on where you can see the number of abandoned calls or ended calls while waiting on the line before going to our vm.

    3 votes

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  6. I have a dashboard set to show how we are performing at any point of the day - including Service Level. I cannot share it with my team however, because they don't have sufficient privileges. I would like for them to be able to constantly see how we are performing to our KPI's.

    1 vote

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  7. We need option to modify the fields and tabs that are included in the Analytics Subscriptions reports.

    1 vote

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  8. Looking for a report that shows all the Ring Central lines that are set to record, and know if they record inbound or outbound. Also would like a report that shows calls YTD and if they were recorded.

    2 votes

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  9. Please add the ability to quantify inbound fax via the analytics portal. We currently utilize over 200 virtual extensions that act as a fax inbox for our sites. We would like the ability to view the total number of received inbound faxes across all extensions in our organization via the analytics portal. There is currently no way to report on inbound faxes.

    19 votes

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  10. Would like to understand how many / which managers are listening to team calls live via the HUD

    1 vote

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  11. It would be beneficial for a Filter on LOB Analytics to filter recordings in or out of a call log.

    2 votes

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  12. Customer requesting to have more detail view showing the seperate information of abondoned call details made by the caller and the abandoned call details made by the user

    1 vote

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  13. All reports go back only 90days. At times we need to pull a full year or 6 months of data. It would be conducive to our business to gather data through reporting

    12 votes

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    Planned  ·  0 comments  ·  Other  ·  Admin →
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  14. create a Conference Bridge Report that detailed the ph# and time the person had joined the Conference Bridge.

    2 votes

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  15. The callers dialed number should reflect both the number and name in the reportsExample 877-842-3210 United Healthcare or Unknown, if its unknow, we shall able to add the name similar to Truecaller

    1 vote

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  16. Hi Team,I am writting in behalf of Hugofor this feature product update be available in the future

    1 vote

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  17. I would like to see an SLA to track the percentage of time that a resource spends in the call queue and the number of calls that a resource gets while in the call queue each day.

    4 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. why isnt there any reports to show the length of time when people are unavailable.Basically, there are loads of areas to show length of call time, on hold, parking etc but nothing to show how long someone has been unavailable for. why? Also can you have the ability to see someone in wrap and someone unavailable differently in the system please, especially inside the live reports section as this would be really helpful

    23 votes

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  19. Excel Exported Performance reports show the Status for all users as 'Active'.Including disabled or deleted users for lines that have been reset & reassigned for new staff.The results should reflect the current status of the users at the time of export.This would support filtering the results to only show currently active user accounts currently I am forced to compare the 'download user list' against the exported performance report to manually remove deleted accounts, in order to only report on currently active users.

    9 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  20. It's useful to have Analytics Reports of Calls made and received by user extension that shows their numbers.

    1 vote

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