1284 results found
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Make Call Log Report Viewable On Screen
When you download a detailed call log report to a .csv file, you get A LOT more data and info than you do when you view the exact same report on the screen. You have to download it to actually get the data. Please fix this. You should be able to set your filters and see the data on screen, and THEN download it if you so choose. Instead, you get a small sample on screen and no indication that there is a lot more in the download file.
1 vote -
Please add the last work week option to Call Log Reports.
Please add the last work week option to Call Log Reports. I see that I can manually choose the dates, but there is no way to select the last work week. This means I have no way to subscribe to this report without manually changing the dates. Last work week is available in most other reports, just not an option in the call log report for some reason. Screenshot is attached.
1 vote -
Ability to set Caller ID settings for all users in MS Teams
Currently, caller ID settings can only be set manually per user extension in MS Teams. Looking for an option to apply settings globally from the RingCentral admin portal since we have direct routing to MS Teams.
2 votes -
let each user see their own live report
the ability for each individual user to see their own live report so they could track their own progress toward goals without looking at everyone else's calls
2 votes -
Include a link in analytics page
Include ability to add a resource link to a custom dashboard that shows definitions of call results.
1 vote -
Custom Reports for Non Contact Center Accounts
We would like to have a Custom Reporting feature for non-Contact Center Accounts, which lets you create report templates to assess personal performance, present statistics, or archive results. You can attach report templates to a schedule so that they generate automatically on a recurring schedule or at a given time. You can also run a report template on demand.
1 vote -
Show total calls
I have a column of the number of Inbound and Outbound calls, yet i need to look and calculate and add them to see Total Calls.
I simply want a column that shows total calls (in & Out) Live reports - Agent View
5 votes -
1 vote
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Performance Report Filtering
Brand: BT Business
Having an option to filter calls in Analytics (performance reports) using phone number will be a great additional feature. At the moment, we cannot filter phone numbers that are tagged as CALL OUT.
We can only search phone numbers marked as INTERNAL and EXTERNAL.
Most of the calls made by users are tagged as CALL OUT.1 vote -
Add other Online data back up for RingCentral Archiver
Add other Online data back up option for RingCentral Archiver like OneDrive or SharePoint
1 vote -
Add Label as a selectable Column to Company Numbers Report
You can add a label to a phone number on the Company Numbers report at the top of the page but the label field is not a selectable column in the report at the bottom of the page. The label field is there if you download the information in Excel format.
I would like to see label added as a selectable column in the report data.
8 votes -
Send Subscription report twice a day
We want to have each sales rep emailed their call count report TWICE per day--once at noon for their morning call count, and once more at 4pm with their afternoon call count.
2 votes -
Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.
Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.
2 votes -
Add column showing the user's MVP license analytics report
would like to be able to filter reports for users that have MVP licenses only.
10 votes -
Update the locked user access email being sent to Super Admin
Update the locked user access email being sent to the Super Admin email.
The super admin email is notified when an extension gets locked out for an incorrect password. The email received contains a way for the user to reset their extension, however, it doesn't fit for the admin to reset it. The content should inform the admin that there is an attempt to log in to the account multiple times resulting in being locked out.
Admin should be informed to contact the agent if it's valid and help them reset the password if they initiate it. Otherwise, it is…
4 votes -
Park off / transferred calls should consider as answered calls
please create an analytics where all answered call including parks off/transferred will be counted as answered calls. Since Transferred calls/ park on was considered as inbound calls, it should also count as answered by the next agent
1 vote -
answer call
Display whether an outbound call was answered or not when logged in Salesforce. Currently on the logged call (task) in Salesforce, you cannot see this info.
1 vote -
1 vote
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Ability To Change Subscription Status Without Being Logged In As The User
We have a user who wants to be removed from receiving a few Analytic Reports. RingCentral needs to have the ability through the Admin Portal for an Admin to be able to manage which Users are sending or receiving reports rather than having to log in as the original user who is generating the reports then viewing subscriptions and then removing the user receiving the reports.
3 votes -
Limited access to Call Logs / Recordings
Sean wants to create a custom role in which David and John only has access to a limited set of users or users that are assigned to a specific site.
6 votes
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