1139 results found
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Meeting Report
Allow filtering on host name, rather than user name, when creating a meeting report.
1 vote -
adding rows to live reports
Adding these settings in the report when exporting all users:
- "in company directory" box is checked
-"forward to extension" is turned on
1 vote -
report that will show whenever the queue member is available or on DND aside from audit trail
report that will show whenever the queue member is available or on DND aside from audit trail
2 votes -
report to where it will show which person missed or rejected the call if there are multiple numbers under the call handling of a user
Need the ability to have a report to where it will show which person missed or rejected the call given that there are multiple numbers under the call handling of a user extension to where the call got routed.
1 vote -
Translate AI note to other language
To have the option to translate AI note to other language
2 votes -
Opacity control on floating keypad
The floating keypad is brilliant especially for bulk calling but if it can be controlled to be transparent that would be great. We do not have to minimize every time to check what we are doing on its back which is most of the time of my work. You will find that lot of callers will need this feature.
1 vote -
Ability to pull the Supervisor call shadowing data
ability to pull the Supervisor call shadowing data
How many calls did Supervisors monitor
How long did they monitor those calls for, etc.1 vote -
Ability to create and export custom reports
- Add an option to export custom reports with time fields (such as call duration, agent handle time, etc.) formatted explicitly as
hh:mm:ss(hours:minutes:seconds). - Ensure this format is consistent across both CSV and Excel exports, allowing for accurate time analysis and easy integration with other tools and workflows.
- Where relevant, support extended formats like
[h]:mm:ssfor durations exceeding 24 hours, as commonly used in timesheet and workforce data exports.
Rationale:
- The
hh:mm:ssformat is widely recognized and supported by both Excel and CSV parsers, ensuring that time values are correctly interpreted and easily manipulated in downstream analysis. - Many organizations rely on…
2 votes - Add an option to export custom reports with time fields (such as call duration, agent handle time, etc.) formatted explicitly as
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Have the tags report that includes the specific skill involved.
The tags report doesn't associate the specific phone skill with the tag. This is something we need.
1 vote -
tabular display in business reports
As for now in the business analytics the costumer has only the option for graphical view ,if the want to see the tabular view the need to download the reports first .
Costumer would like to have to tabular view added in there business analytic reports dashboard ,Also they requested to have the filter ,hourly ,day and weekly per extension added for this tabular form2 votes -
RingCentral recognizes the language of the call and transcribes of the call are done in the language of the call
RingCentral recognizes the language of the call and transcribes of the call are done in the language of the call. If a call is in Spanish, RingCentral transcriptions are in Spanish. Also offer the option to translate transcribes to English.
1 vote -
Analytics and call logs - Align the call logs and analytics in Salesforce
We’ve noticed an issue with how call durations are being recorded in Salesforce via RingCentral.
In our setup, call logs are attached to Salesforce tasks and are used to track KPIs. When a customer calls in and is placed in a queue (e.g. when the user is busy), the system records the call time from the moment the customer hears hold music. However, Salesforce is logging this total time rather than the actual duration of the conversation between the user and the customer.
For example, in a recent call:
The customer is in a queue, waiting for their contact, for…
2 votes -
Integration of ringcx calls in ringex analytics
Integrations of all calls for ring cx in the ring ex analytics dashboard. For example for QoS informations of ring cx calls. an overview of incoming ring ex and ring cx calls.
5 votes -
Report that shows user and the group they belong to
Generate a report that shows user list and the call queue group they belong to
1 vote -
Identity Verification report
We need a way to run reports to know if any of our staff did the Identity Verification themselves. Hoping to have this feature under Analytics.
1 vote -
Export Call Queue Details with Voicemail Notification Email
Currently, RingCentral administrators can view details about their call queues within the admin portal. However, there is no native functionality to export these details into a CSV or Excel format. This lack of export capability becomes particularly challenging when administrators need to:
Audit call queue configurations.
Maintain an offline record of call queue settings.
Share call queue information with stakeholders who may not have direct access to the RingCentral portal.
Quickly identify and update voicemail notification email addresses for multiple call queues.
Specifically, the inability to easily access and export the voicemail notification email addresses associated with each call queue…1 vote -
auto saving chat options in video meeting
we need an option to automatically save chats with ringcentral video meetings.
2 votes -
Custom Role
create a role where user can see only selected extensions for call logs
2 votes -
Missed call should not be tagged on call queue as missed if picked up by a member on another call queue
Performance Report: Missed call should not be tagged on call queue as missed if picked up by a member on another call queue.
7 votes -
inbound blocked/SPAM calls need to be counted seperatly from actual missed calls
We need a report to separate inbound blocked calls / SPAM from actual missed calls.
Right now analytics gives us a total of all missed calls including blocked/SPAM and this can affect our performance data.2 votes
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