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  1. To be able to recover the user's ext data in case ext a was accidentally deleted.

    3 votes

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  2. As advised by our SMS team, Non-profit organizations cannot have number pools at the moment. They are working on a solution but don't have any specific timeline/ETA.

    3 votes

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  3. on call waiting a person can be put on hold and answer another call.

    5 votes

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  4. An option to download a "CONFIRMATION PAGE", that Is NOT just a simple email. A page where it tells you all the details of the fax, in a "typical" manner as most fax machines. An end user with access to the fax line should be able to generate a confirmation page, on request, as needed without having to submit a ticket or ask an admin to retrieve the logs.

    • When it was sent, date and time
    • Duration of the fax
    • Number dialed
    • Result
    • Pages sent - this is a metric that is currently not monitored from my experience. If I…
    3 votes

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  5. Important to know when faxes fail to send. I don't need to know about all of the successfully sent faxes, just the ones that don't reach their destinations.

    5 votes

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  6. I have multiple company numbers. I need to be able to toggle between all the numbers without having to log out and in each time

    4 votes

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  7. Requesting for this feature to be enabled for the client for business needs. Only need to enable sms feature for inbound sms only.

    2 votes

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  8. The option to choose a male or female voice for the text to speech prompts

    2 votes

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  9. ring-central software automatically logs in date contact was entered

    1 vote

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  10. ringcentral software automatically logs in when a contact is entered

    1 vote

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  11. The capability to automatically add the users on a call groups based on job title.

    1 vote

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  12. It will be good if we could extend the duration of data retention for call recording so that customers can still download recordings in case we will be needing it.

    6 votes

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    • basically all i want the live reports to show call times for "call connected" & total outgoing calls made
    1 vote

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  13. Add a "country" filter in analytics portal, under performance report tab

    17 votes

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  14. Hello Ring team,

    We would like to generate a call log report that differentiates between outbound calls made from physical phones and those made through the app. This report will help us understand the working patterns of our remote staff better.

    2 votes

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  15. Create an analytics report data filter for recorded calls only.

    1 vote

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  16. I have a column of the number of Inbound and Outbound calls, yet i need to look and calculate and add them to see Total Calls.

    I simply want a column that shows total calls (in & Out) Live reports - Agent View

    3 votes

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  17. Be able to identify and report calls based on other metrics such as Minimum call quality or maximum length of "Good" call quality. Right now a call is considered "Good" if it disconnects and reconnects every two minutes.

    1 vote

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  18. The ability to view reports of calls ending in a forward. For example: You already have "answered" "Missed" ect. It would be really nice to have a report showing that a call ended in a forward and which number it was forwarded to. Use Case: We pay an answering service for after hours and I want to see how many calls were forwarded to this external number to compare our bill from them at the end of the month. Or even if a call has an internal forward. Right now, it just shows that the call ends with no result.…

    1 vote

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  19. In Business Analytics, the Call Records default dashboard in the Business Analytics page does not have the same information as the Call Logs report. For example, it's missing calls and it doesn't report the forwarded numbers. All data, regardless of reporting tool, should tie-out.

    1 vote

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