Skip to content
← RingCentral Ideas

Analytics & Reporting

Analytics & Reporting

Categories

JUMP TO ANOTHER FORUM

(thinking…)

How can we improve RingCentral?

(thinking…)

Enter your idea and we'll search to see if someone has already suggested it.

If a similar idea already exists, you can support and comment on it.

If it doesn't exist, you can post your idea so others can support it.

Enter your idea and we'll search to see if someone has already suggested it.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback

973 results found

  1. Ability to download the Dashboard under the Digital Analytics in RingCX

    Currently customers do not have the capability to download the Dashboard on RingCX Digital Analytics.

    The customer is requesting to have the ability to download the Dashboard as .xlsx or .csv.

    They are using this report to do forecasting so that they will know how many agents they need on a particular day.

    2 votes
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  2. Lock Ringtone Volume for Polycom

    Looking for an ability to have the option to Lock the RingTone Volume for any Desk phone devices (Polycom) so that other users cannot adjust the volume

    e.g : The manager one of our stores is hoping to see if we can set the Ringtone volumes of the desk phones so users can't turn them down or off. Thanks

    3 votes
    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
    How important is this to you?

  3. Call Park

    Call Park location should be accessible to see on desktop/mobile app.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  4. Call Tracking & Attribution

    Integrate features such as the ones on CallRail so users can get granular detail on call tracking and call attribution to help with marketing campaigns and lead generation. Integrating website form tracking would be helpful as well.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  5. Check IP address in the admin portal

    Ability to check IP address of the provisioned phone in Ringcentral via admin portal.

    I need to find details on devices registered to RC by IP or mac address. Is there such a report I can run to tell me what IP a device is registered with?

    12 votes
    New  ·  2 comments  ·  Other  ·  Admin →
    How important is this to you?

  6. add a second number for the verification code

    Ability to add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  7. Reflect RC custom message within Admin Portal

    The Custom Message text box in the RC app is used by admins to check if someone is on break or lunch based on their message, it would be great if this was reflected in the admin portal so that admins that don't log into the phones but still provide support can see the employee's custom message from the RC app displayed in the portal.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  8. Analytics for faxes

    You have no analytics for faxing. No way to download how many pages are sent nor by whom.

    3 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  9. Reports for adoption and usage.

    A way for make scheduled reports for adoption and usage.

    1 vote
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  10. Correlating Inbound Queue calls with Outbound User Calls to identify reason for missed Inbound call.

    In LOB we have no way of proving if an inbound call to the queue was missed due to the agent already being on an outbound call. Some kind of identifier which shows which agents were busy during the missed call event would be useful. If this could then identify that x number of calls were missed per time period that correspond to outbound activity by the user.

    1 vote
    New  ·  0 comments  ·  LOB  ·  Admin →
    How important is this to you?

  11. Email alerts from https://status.cloudoffice.avaya.com/ or https://status.ringcentral.com/

    There was a recent big outage that affect both Avaya Cloud Office and RingCentral customers. In that outage a lot of calls had to be fielded that were reporting the same issues. The above links show us the status of the service upon visiting, but it would also be nice to be alerted in close to real-time or real-time of those types of service disruptions for either platform via an email. As a business partner this would be nice to know so as to alert our customers of the outage in advance prior to them having to call in and…

    8 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
    How important is this to you?

  12. Allow the import template to accept both First Name and Last Name fields simultaneously without causing errors

    The current import template only allows either the First Name or Last Name field to be filled, causing errors if both are completed. This limitation makes it difficult to manage full contact details effectively and impacts usability for business directories. See Case 26711196.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  13. Ability to search calls using call ID/call information in Business Analytics

    Would like to have an option in Business Analytics to be able to search call information using call ID or telephony ID without downloading the reports and manually searching through the report. It would be best to have the option to search call information on the Business Analytics page.

    4 votes
    New  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?

  14. Mask Contact IDs

    Request for an option to mask or hide contact IDs to enhance privacy and security for users. Currently, no such feature is available.

    1 vote
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. Option to differentiate between internal and external calls via different dial tones

    We would like to be able to have the option to set different dial tones and/or modify dial tones for external and internal calls independently, so that we can differentiate between them whenever a call comes in. Having this feature implemented would be greatly appreciated.

    1 vote
    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
    How important is this to you?

  16. Voicemails in call queue be restricted to one person at a time listening

    Listening to call queue voicemails should be restricted so only one person at a time can listen to a specific voicemail.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  17. RingCX Voice Skill "Play Hold Time" Feature Enhancement Request

    Current Behavior: The "Play Hold Time" feature will only play for callers after the first call in the queue (second, third, etc.) and they'll hear the queue time of the longest call in the queue (first queued caller), so if there are 10 callers in the queue, 2 - 10 will hear what call 1's (first queued caller) wait time has been. As in, the amount of time the longest call has been in the queue, so if caller 1 (first queued caller) in the queue has been in the queue for 30 minutes, the (second, third, etc callers) in…

    6 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  18. Option to download Tasks reports

    Option to download Tasks reports from RingCentral app or Admin portal

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  19. Hybrid IVR and Call Queue

    I like that Call Queues have the option to Interrupt Audio with an Interrupt message. It would be nice to take that one step further and utilize it as a mini-IVR menu.

    I want to use the Interrupt Audio to let the person on hold know they can Press 1 (or whatever button) to go directly to that queue's voicemail and configure a button press to work in that manner.

    The current IVR configuration doesn't have what we need to utilize it for Queue purposes, and the Call Queues don't have configuration settings we like from the IVR menu.

    6 votes
    New  ·  0 comments  ·  QOS  ·  Admin →
    How important is this to you?

  20. We need to add "Total Talk Time" to performance reports

    Total Talk Time is in Live Reports, but not in performance reports. We need to look at total talk time the next day and over the month. Please add this feature to the KPI's

    3 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?
1 2 … 5 7 9 … 48 49
  • Don't see your idea?