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  1. Ability to see the first call and last call every person makes so we can see how soon after their day starts do they get on the phone and how close to the end of the day do they stop calling. This is partially available in analytics but you have to go one user at a time and sort by date/time and scroll through all their calls for the day. It would be nice for this to be available on the scheduled daily reports.

    2 votes

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  2. 2 votes

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    1 comment  ·  Other  ·  Admin →
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  3. Report to show the following :

    • each time user logs on and off throughout day
    • Whether user is logging into PC/Laptop, Mobile or DeskPhone
    • User changes their status (online, away etc) and when they are available for calls.
    • Calls missed
    • Calls which have been directed to voicemail
    • Calls which are answered.

    A daily time line detailing user activity would be perfect

    2 votes

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  4. I'd like to be able to pull a month-to-date report of external calls per day for user. currently i can pull the call details for a specific period of time, but not a summary. i'd like to see a summary and be able to export it to excel.

    2 votes

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  5. Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.
    Also have a hold queue update so we can see if their are guests on hold in real time.

    2 votes

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  6. The customer wants to have an option where RingCentral can provide a report if a call queue needs more call takers/member

    2 votes

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  7. The customer has an idea of being able to call a park to a specific extension.

    2 votes

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  8. Add the time spent on DND (per user), calls transferred between specific departments (from admin to sales) and unsuccessful call transfers (if possible, between specific departments) on the reports

    2 votes

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  9. Our customer needs to see who deleted the faxes or messages in audit trail.

    2 votes

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  10. Add a new column to Reports with link to a pop out note that can be fill up by the call center operators - describing the call description/categories, operator name, etc. This will help for call center reporting/management to track the calls details / specifics and not only the metrics.

    2 votes

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    1 comment  ·  Live Reports  ·  Admin →
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  11. have a call park reporting in analytics

    2 votes

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  12. Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.

    2 votes

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    Planned  ·  0 comments  ·  Accessibility  ·  Admin →
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  13. Automated report for call recording. The call recording report that will show all calls with 30 minutes length and 60 minutes length for call listening.

    2 votes

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  14. Customer would like to have the option to set a label for the phone number to show in the call logs.

    Currently, call logs will show the phone number in "from" for outbound calls. The customer would like to be able to set a label.

    Feature request for Super Fares.

    2 votes

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  15. Customer want to know if we have a statistics report that can measure how many emojis were sent thru the RingCentral Message on their Account.

    2 votes

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  16. We need to be tracking if our team is actually producing at the same level as each other and/or actually sending the texts

    2 votes

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  17. ...ed the call is displayed, if you download the report in csv form it only shows the queue and not who answered it, can another column be added to the downloaded csv to show who in the queue answers the call?. If the downloaded report from the performance report could have a column added showing who answered the call from the queue it would capture the same infomation as the analyticws performance report

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  18. Wanted to see truly only the time this
    user has been live talking, not any time on hold, transfer, Hold, etc.

    2 votes

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  19. ... it.. Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.

    2 votes

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  20. Analytics - Performance Reports - Add Privacy options.It would be ideal if the Analytics - Performance Reports had the same Privacy options as the Live Reports and Business Analytics. This would allow users to locate performance report that are already configured for them, instead of starting from scratch.

    2 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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