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973 results found

  1. Ability to add a second number for the verification code …. When I sign in I have my primary number and an email address that I can send the verification code but I want to add either a second email or a second phone number to receive those verifications

    2 votes
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  2. Listening to call queue voicemails should be restricted so only one person at a time can listen to a specific voicemail.

    2 votes
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  3. Option to download Tasks reports from RingCentral app or Admin portal

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  4. Total Talk Time is in Live Reports, but not in performance reports. We need to look at total talk time the next day and over the month. Please add this feature to the KPI's

    3 votes
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  5. I would like to see my messages and when they have been seen or not seen. this could be a valuable impute for managers and employees alike because its something small but you dont know if theyve read your message

    2 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  6. Customer wants to have an option to print the live transcription for their reference

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  7. Ability or way to get all the account's data and obtain it in a zip file.

    2 votes
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  8. Recording to be added on the spreadsheet for delivery reports.

    2 votes
    New  ·  1 comment  ·  Subscriptions  ·  Admin →
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  9. When edit a widget, currently data displayed when in "edit" mode does not take into account any dimension filters that are applied at the dashboard level. This can cause apparent discrepancies in the data displayed when in edit mode.
    This causes confusion for our customers, as it appears there is incorrect data displayed.

    2 votes
    New  ·  1 comment  ·  Adoption & Usage  ·  Admin →
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  10. I would like to saved the manual call recording on admin portal not only on the extension who did a manual call recording- for outbound

    2 votes
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  11. The customer wants to have generate reports for the contacts they add on a daily basis for sales purposes.

    2 votes
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  12. There needs to be a way to report the number of licenses used grouped by department. Our agency uses a chargeback model for services, and we need to have a way to report to departments what their expected monthly costs are by license usage.

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  13. When pulling the Interactions by Channel Type by Agent report, all agents that handled (were assigned/worked on) interventions for the filtered date period should show and be reflected on the report, specifically from the digital interactions.

    2 votes
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  14. To get automated call logs for specific users.

    The analytics is not pulling up for the individual user
    Just the KPI info.

    2 votes
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  15. In the Call Log we can download MP3's of the calls made over the last several days, however we cannot set this up as a subscription to have these calls downloaded and emailed over on a weekly / monthly basis.

    2 votes
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  16. An option for the customer to change their desk phone themes to Dark Mode.

    2 votes
    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
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  17. In the Call Log report, we want to quickly identify who accepted a call. However, even when a call is answered, the name of the user who owns the phone is not displayed immediately. The user’s name only appears after clicking on the call details. We would like this information to be shown upfront.

    2 votes
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  18. Customer would like to have a technician to come over to provision the phones for them personally.

    2 votes
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  19. Inbound calls that go to a Group shouldn't count as as multiple calls. Currently when we are looking at answered calls, it is such a small percentage of our total inbound calls. It would be useful for that to count as 1 call so we have better metrics on actual calls coming into the business and then actual calls being answered or missed.

    2 votes
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  20. Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.

    My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.

    2 votes
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