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946 results found

  1. There needs to be a way to report the number of licenses used grouped by department. Our agency uses a chargeback model for services, and we need to have a way to report to departments what their expected monthly costs are by license usage.

    2 votes

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  2. When pulling the Interactions by Channel Type by Agent report, all agents that handled (were assigned/worked on) interventions for the filtered date period should show and be reflected on the report, specifically from the digital interactions.

    2 votes

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  3. To get automated call logs for specific users.

    The analytics is not pulling up for the individual user
    Just the KPI info.

    2 votes

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  4. In the Call Log we can download MP3's of the calls made over the last several days, however we cannot set this up as a subscription to have these calls downloaded and emailed over on a weekly / monthly basis.

    2 votes

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  5. An option for the customer to change their desk phone themes to Dark Mode.

    2 votes

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    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
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  6. In the Call Log report, we want to quickly identify who accepted a call. However, even when a call is answered, the name of the user who owns the phone is not displayed immediately. The user’s name only appears after clicking on the call details. We would like this information to be shown upfront.

    2 votes

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  7. Customer would like to have a technician to come over to provision the phones for them personally.

    2 votes

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  8. Inbound calls that go to a Group shouldn't count as as multiple calls. Currently when we are looking at answered calls, it is such a small percentage of our total inbound calls. It would be useful for that to count as 1 call so we have better metrics on actual calls coming into the business and then actual calls being answered or missed.

    2 votes

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  9. Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.

    My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.

    2 votes

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  10. List or visibility on those users who are using RC mobile app.

    It would also help the admin if they have visibility on who are those users that are using the RC mobile app. For monitoring purpose

    2 votes

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  11. The current Business Analytics dashboard doesn't have Refused Calls

    2 votes

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  12. Allow for Widgets to be saved and available to add to any dashboard via checkbox or "add" button. Currently each custom widget has to be re-created on each dashboard. This would save a ton of time. Although my date ranges look predefined, they are custom (no weekends, or Wednesday, etc) Screenshot attached.

    2 votes

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  13. Currently, caller ID settings can only be set manually per user extension in MS Teams. Looking for an option to apply settings globally from the RingCentral admin portal since we have direct routing to MS Teams.

    2 votes

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  14. We want to have each sales rep emailed their call count report TWICE per day--once at noon for their morning call count, and once more at 4pm with their afternoon call count.

    2 votes

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  15. Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.

    2 votes

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    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  16. Wants to have a way to customize downloaded call log reports either detailed or simple.

    2 votes

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  17. Admin Portal File Name:
    20240924-151926(219)316-4111IncomingAuto2758232453016.mp3

    RC App File Name:
    2758232453016.mp3

    Admin Portal File Name:
    20240924-1510551(219)316-4111OutgoingAuto_2758219513016.mp3

    RC App File Name:
    2758219513016.mp3

    It would be useful if when downloading call recordings via the RC App, the filename would include the same information as when downloading the same recording via online admin portal web page which appends date/time and phone number information as well as the 13 numerical characters.

    2 votes

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  18. New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

    Implement the feature to allow voice to text dictation to be in Spanish
    Currently, messages are illegible due to the lack of this feature.
    Time is wasted when we have to log in to listen to the messages.

    2 votes

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  19. Currently, the Adoption and Usage report only captures data when a user makes a call. We would like a report that shows when a user successfully signs in and authenticates a softclient. This will makes it easier to understand what versions end users are on, even if they are not currently or have not used the soft client in the last 30 days.

    2 votes

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  20. Generated report provides in increments (i.e 7:00 to 7:59, 8:00 to 9:00, etc)
    1. Calls taken by a users
    2. total calls received
    3. length of calls
    4. Possible custom fields

    2 votes

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