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Analytics & Reporting

Analytics & Reporting

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  1. It would be awesome to give managers access to see their team's call volume instead of them asking IT for it all the time.

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  2. In OnDemand enabled user is able to start/stop the voice recording. In our process based upon customer request, the user can stop the recording for some time and again start the recording. We need the logs, what time the call got started recording and stop recording.

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  3. We need to analyse incoming and outgoing calls from clients to see who is and who is not contacting us. The number alone is no use.

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  4. This would be useful to determine how quickly the callers are abandoning the call. Are they leaving in less than the established threshold? This historical data would provide some much needed insight that would assist in making adjustments as needed to better serve our customers and see and understand trends.

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  5. We only want to see the missed calls information when we're on business hours. However, since our hours each day aren't always the same, it would be a great help if there was a way to set the hours daily to different time periods.As it is, there is only one option for the duration of when it starts/stops, but while it would normally be fine as most companies have set hours during the week, there are also some companies like us that have different hours.Ex:) Mon: 8am-5pm Tue: 10am-6mThanks for the consideration.

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  6. This would give more accurate reporting for how many calls are made and how much time is spent on calls by employees, regardless of whether they're video or voice only calls.

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  7. This will help us to understand the use cases of how our teams are using RingCentral messenger for collaboration. Are they still doing the vast majority of lengthy messages in Email, or are we seeing a transition to MVP?

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  8. Currently, if you select specific queues, specific users, etc. and rung the report, when you view the data for the users selected, the queue filter isn't functioning. The report delivers all queue and non-queue results.

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  9. Current status:
    - Clickable links: Last 7, 30, 180 days, 12 months, and custom range.
    - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days.

    Why is it useful
    - Accurate data/information for reports that will be generated that targets daily performance.

    Who would benefit from it
    - Everybody who is using RC, all of your Clients.

    How should it work
    - In the clickable links, add yesterday.
    - In the custom range, please allow the users to generate report for 1 day (same from and to…

    1 vote

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  10. This feature would be to allow users access to their own performance reports and no other users` performance reports. This would allow normal users to be able to access just their own performance reports.

    1 vote

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  11. my team forgot to set the out of office VM and now our monthly numbers are off by a high abandon # and abandon %. Now they have to tally up agents data by adding 2 reports manually. It would be nice to add a feature that allows you to correct this error and lets you view it all under 1 report.

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  12. It would be very beneficial to be able to mark a call you have taken or are currently on as a Potential Client, Current Client, Or Neither. At the end of the month it would be easy to gather the statistics of who our primary callers are and what their intention for calling us is.

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  13. You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.

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  14. In Performance Report, if you choose Today and then pick a specific "Time From", the "Today" selection will move to "Custom Range" and the date will not change dynamically the following day.

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  15. When I want to look at the call metrics for as individual or team over a specific period of time, the numbers are aggregated. I want to see what each person's metrics are each day. I want to see how many inbound and outbound calls (or any other metrics I choose) they made on each specific day. That will be more informative to me than the way it is currently set up. For example, if I look up an individual's numbers for the last week, it will only give me the total number of inbound calls and outbound calls and…

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  16. Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.

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  17. A text report that would be like the Phone performance reports. It would also include fax.

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  18. On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!

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  19. Client KPI reports are being generated on an hourly basis, we need it to be available every 15 minutes

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  20. communicating through the text feature for some is more popular than making a call. So it would be nice to see how often it is being used daily.

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