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973 results found

  1. Ability to see when zero calls were made

    Ability to download a report which contains calls per day in order to see what days have zero or few calls. Right now I can only seem to find reports that show total calls per month, but does not break it down by day.

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
    How important is this to you?

  2. Email daily call recordings for quick playback

    Ability to set up an email of call recordings sent daily or weekly. A quick way for Admin to listen to calls without logging in to RingCentral.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  3. handset information, mac address, status information (Online/Offline) export with user data

    On the Users with extensions data export it would be very useful to include the extension has a handset assigned, its mac address and the current status of the handset whether is it online or offline. We have a large number of handsets required for health and safety reasons, It would be beneficial to be able to export this information in one download. We have over 1000 handsets in our organisation.

    2 votes
    New  ·  0 comments  ·  Adoption & Usage  ·  Admin →
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  4. Decrease Recordings retention period

    Feature Request : Lower/decrease recordings retention period

    Details : Customer wanted to reduce call recording retention from 90 days to 60 days

    Significance of the feature : To reduce the days of the retention

    Current behavior : 90 days for recordings

    2 votes
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  5. 'Voice Transcription' reports available for prior dates.

    Currently, users can only view same-day 'Voice Transcription' but not prior dates which will allow Quality Analyst, Managers, Supervisors, and Workforce Management to access the 'Voice Transcriptions' hence the feature request, thank you.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  6. Blocked Calls Visibility

    Please consider providing some kind of visibility in call logs for the calls you block. Our issue is that the blocking is apparently too aggressive and effectively preventing many healthcare facilities from sending us faxes. Our staff have been sending us complaints such as "lots of places telling us the faxes are not coming through and are failing" but call logs show nothing. Note that fax is widely used in healthcare because many email systems are not HIPAA compliant.

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
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  7. Ability to get an alert when no agents are logged in during queue hours of operations

    I need to be able to set up an alert that will notify me if there are no agents logged in during business hours.

    Currently there is no ability to set up an alert when no agents are logged in.

    2 votes
    New  ·  0 comments  ·  Alerts  ·  Admin →
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  8. KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a

    KPI for % of calls answered within 20 seconds. Need this report for each user on a daily basis and call information should be as detailed a

    2 votes
    New  ·  0 comments  ·  QOS  ·  Admin →
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  9. Receive SMS only

    Requesting for this feature to be enabled for the client for business needs. Only need to enable sms feature for inbound sms only.

    2 votes
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  10. IVR prompts

    The option to choose a male or female voice for the text to speech prompts

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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  11. call log report - app calling

    Hello Ring team,

    We would like to generate a call log report that differentiates between outbound calls made from physical phones and those made through the app. This report will help us understand the working patterns of our remote staff better.

    2 votes
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  12. Add Calls that end in a forward to the reports

    The ability to view reports of calls ending in a forward. For example: You already have "answered" "Missed" ect. It would be really nice to have a report showing that a call ended in a forward and which number it was forwarded to. Use Case: We pay an answering service for after hours and I want to see how many calls were forwarded to this external number to compare our bill from them at the end of the month. Or even if a call has an internal forward. Right now, it just shows that the call ends with no result.…

    2 votes
    New  ·  1 comment  ·  Live Reports  ·  Admin →
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  13. Custom Rule for Call Queue, ability to transfer to other device

    I'd like to know if it's possible to set up a Call Rule that says if a call comes from an extension number then only ring my computer and nothing else.

    2 votes
    0 comments  ·  Accessibility  ·  Admin →
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  14. View individual responses in calibration report

    In the calibration report, include side-by-side responses selected by all evaluators when variance exists for a question. This will make it easier for evaluators to discuss their responses, understand why evaluators selected different responses, and resolve variance found during calibration

    2 votes
    1 comment  ·  Other  ·  Admin →
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  15. Press 1 for incoming call information to be applied in all mobile carriers

    Press 1 for incoming call information to be applied in all mobile carriers

    2 votes
    1 comment  ·  Accessibility  ·  Admin →
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  16. RingCentral application can turn off status automatically

    I understand your frustration. It seems inconvenient to have to manually make yourself inactive each time you close the app. I agree that it would be more convenient if this process were automatic. Have you checked if there is a manual available for optimizing the settings on your computer and iPhone? It might provide some helpful information.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  17. Option to add Avg Abandon time in Performance Report.

    This option is available in Live Reports so it should be available too in Performance Reports.

    2 votes
    0 comments  ·  Other  ·  Admin →
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  18. First and Last Call Time reports

    Ability to see the first call and last call every person makes so we can see how soon after their day starts do they get on the phone and how close to the end of the day do they stop calling. This is partially available in analytics but you have to go one user at a time and sort by date/time and scroll through all their calls for the day. It would be nice for this to be available on the scheduled daily reports.

    2 votes
    0 comments  ·  Live Reports  ·  Admin →
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  19. Enhanced Call Log view

    2 votes
    1 comment  ·  Other  ·  Admin →
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  20. Request User Activity

    Report to show the following :

    • each time user logs on and off throughout day
    • Whether user is logging into PC/Laptop, Mobile or DeskPhone
    • User changes their status (online, away etc) and when they are available for calls.
    • Calls missed
    • Calls which have been directed to voicemail
    • Calls which are answered.

    A daily time line detailing user activity would be perfect

    2 votes
    1 comment  ·  Adoption & Usage  ·  Admin →
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