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1034 results found

  1. Ability or way to get all the account's data and obtain it in a zip file.

    2 votes
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  2. Recording to be added on the spreadsheet for delivery reports.

    2 votes
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  3. When edit a widget, currently data displayed when in "edit" mode does not take into account any dimension filters that are applied at the dashboard level. This can cause apparent discrepancies in the data displayed when in edit mode.
    This causes confusion for our customers, as it appears there is incorrect data displayed.

    2 votes
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  4. I would like to saved the manual call recording on admin portal not only on the extension who did a manual call recording- for outbound

    2 votes
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  5. The customer wants to have generate reports for the contacts they add on a daily basis for sales purposes.

    2 votes
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  6. There needs to be a way to report the number of licenses used grouped by department. Our agency uses a chargeback model for services, and we need to have a way to report to departments what their expected monthly costs are by license usage.

    2 votes
    New  ·  0 comments  ·  Live Reports  ·  Admin →
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  7. When pulling the Interactions by Channel Type by Agent report, all agents that handled (were assigned/worked on) interventions for the filtered date period should show and be reflected on the report, specifically from the digital interactions.

    2 votes
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  8. To get automated call logs for specific users.

    The analytics is not pulling up for the individual user
    Just the KPI info.

    2 votes
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  9. In the Call Log we can download MP3's of the calls made over the last several days, however we cannot set this up as a subscription to have these calls downloaded and emailed over on a weekly / monthly basis.

    2 votes
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  10. An option for the customer to change their desk phone themes to Dark Mode.

    2 votes
    New  ·  0 comments  ·  Rooms & Devices  ·  Admin →
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  11. In the Call Log report, we want to quickly identify who accepted a call. However, even when a call is answered, the name of the user who owns the phone is not displayed immediately. The user’s name only appears after clicking on the call details. We would like this information to be shown upfront.

    2 votes
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  12. We recently converted from Mitel and used Brightmetrics for reporting. We were able to create weblinks for the wallboards and unlike RingCentral, we didn't need to log in to view Live Reports. With RingCentral we now need to log into an account to view the wallboards and this makes it difficult to display them on a smart TV.

    2 votes
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  13. Customer would like to have a technician to come over to provision the phones for them personally.

    2 votes
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  14. Inbound calls that go to a Group shouldn't count as as multiple calls. Currently when we are looking at answered calls, it is such a small percentage of our total inbound calls. It would be useful for that to count as 1 call so we have better metrics on actual calls coming into the business and then actual calls being answered or missed.

    2 votes
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  15. Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.

    My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.

    2 votes
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  16. Total Call time widget that shows both Incoming AND Outgoing call timers for a user.

    2 votes
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  17. List or visibility on those users who are using RC mobile app.

    It would also help the admin if they have visibility on who are those users that are using the RC mobile app. For monitoring purpose

    2 votes
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  18. The current Business Analytics dashboard doesn't have Refused Calls

    2 votes
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  19. Allow for Widgets to be saved and available to add to any dashboard via checkbox or "add" button. Currently each custom widget has to be re-created on each dashboard. This would save a ton of time. Although my date ranges look predefined, they are custom (no weekends, or Wednesday, etc) Screenshot attached.

    2 votes
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  20. Currently, caller ID settings can only be set manually per user extension in MS Teams. Looking for an option to apply settings globally from the RingCentral admin portal since we have direct routing to MS Teams.

    2 votes
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