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974 results found

  1. Business Analytics Dashboard and Reports Share or Export to other accounts

    Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.

    My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.

    2 votes
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  2. visibility on those users who are using RC mobile app

    List or visibility on those users who are using RC mobile app.

    It would also help the admin if they have visibility on who are those users that are using the RC mobile app. For monitoring purpose

    2 votes
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  3. Business Analytics - Refused Calls

    The current Business Analytics dashboard doesn't have Refused Calls

    2 votes
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  4. widgets

    Allow for Widgets to be saved and available to add to any dashboard via checkbox or "add" button. Currently each custom widget has to be re-created on each dashboard. This would save a ton of time. Although my date ranges look predefined, they are custom (no weekends, or Wednesday, etc) Screenshot attached.

    2 votes
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  5. Ability to set Caller ID settings for all users in MS Teams

    Currently, caller ID settings can only be set manually per user extension in MS Teams. Looking for an option to apply settings globally from the RingCentral admin portal since we have direct routing to MS Teams.

    2 votes
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  6. Send Subscription report twice a day

    We want to have each sales rep emailed their call count report TWICE per day--once at noon for their morning call count, and once more at 4pm with their afternoon call count.

    2 votes
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  7. Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.

    Report that shows User to User message analytics. How much time is being spent on Messaging with specific users.

    2 votes
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  8. customize downloading call log reports

    Wants to have a way to customize downloaded call log reports either detailed or simple.

    2 votes
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  9. Call Recording Filenames RC App vs Admin Portal

    Admin Portal File Name:
    20240924-151926(219)316-4111IncomingAuto2758232453016.mp3

    RC App File Name:
    2758232453016.mp3

    Admin Portal File Name:
    20240924-1510551(219)316-4111OutgoingAuto_2758219513016.mp3

    RC App File Name:
    2758219513016.mp3

    It would be useful if when downloading call recordings via the RC App, the filename would include the same information as when downloading the same recording via online admin portal web page which appends date/time and phone number information as well as the 13 numerical characters.

    2 votes
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  10. New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

    New voice messages in Spanish are illegible. Voice to text needs to include Spanish AI option.

    Implement the feature to allow voice to text dictation to be in Spanish
    Currently, messages are illegible due to the lack of this feature.
    Time is wasted when we have to log in to listen to the messages.

    2 votes
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  11. Soft client registration report

    Currently, the Adoption and Usage report only captures data when a user makes a call. We would like a report that shows when a user successfully signs in and authenticates a softclient. This will makes it easier to understand what versions end users are on, even if they are not currently or have not used the soft client in the last 30 days.

    2 votes
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  12. Provide a report which breaks calls received to a queue by set time frame

    Generated report provides in increments (i.e 7:00 to 7:59, 8:00 to 9:00, etc)
    1. Calls taken by a users
    2. total calls received
    3. length of calls
    4. Possible custom fields

    2 votes
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  13. Mute call recording announcement in the users end

    Creating an Idea on behalf of Edward Morra. He wants a recording announcement that won't be heard by their users but will still be heard by the callers and by the people they are calling.

    2 votes
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  14. RingCentral Toll Free number service monitoring up and down status

    Would like the feature where customer can monitor their Toll Free number/s for up and down status.
    If the toll free number service stops working, an alert could be sent to customers designated contact and/or group that needs to be made aware. This way they can open a ticket with RingCentral Support to troubleshoot and escalate.

    It would also provide the option for designated contacts to arrange for internal message, email to the company or team that the toll free service is down and they are working with RingCentral on restoring the service.

    This will aid instead on the customer…

    2 votes
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  15. reports in analytics Upper and Lower Controls - Cost per Agent Hour

    Productivity/Occupancy of CSR: how many hours of their 7 hour shift they are in calls (per CSR).
    - Upper and Lower Controls
    - Cost per Agent Hour

    2 votes
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  16. Ability to send report via email immediately.

    I would like the ability to create the report and have it sent via email without having to wait for the date and time to tick over to auto generate.
    There needs to be a send now option when you have a saved report.

    2 votes
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  17. user extra cost tab

    • Having a tab in the analytics portal that show site by site the extra cost of users.
    • Having the possibility to put limit of calls if we reach a certain amount of extra cost
    2 votes
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  18. Call Queue extension can separate another ring group in the Queue

    Call Queue extension can separate another ring group in the Queue /

    Currently under our call queue, we have incoming calls ring to 4 extensions. We would like it to ring 4 times to 2 extensions at the same time,
    Then after the first 4 rings the incoming call gets transferred to 5 extensions then revert to another

    2 votes
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  19. REFUSED Calls vs ANSWERED Calls, 1 call should not be marked twice

    REFUSED Calls vs ANSWERED Calls, we don't know how many calls out of the REFUSED Calls were actually ANSWERED unless we look into the Call Logs and go through each and every call and count REFUSED Calls that were actually ANSWERED. 1 call should not be marked twice, 1 as REFUSED and 1 as ANSWERED, this creates a lot of doubts when reporting.

    https://ideas.ringcentral.com/forums/958508-analytics-reporting/suggestions/48088775-generate-the-refused-calls-from-the-user-from-the

    2 votes
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  20. Extension to Extension for Calling only

    I need to be setup a number of phone extensions to not be able to call outside the building.
    Essentially, I would like to allow certain phones to only be able to call internal extensions. Preferably we would like them to be limited to which extensions they can call.

    2 votes
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