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  1. The descriptions that RC uses are not the greatest and need to be changed. For instance, when it says "Refused," that would imply that the agent refused/declined the call, which is not typically the case. If they happened to "miss" a call because they stepped away without changing their status, then they were marked as refused, which isn't the case. Those calls should be marked as missed and not refused.

    The same applies to the term abandoned as that would imply that the call hit the queue during business hours, and they hung before our team answered it. Calls should…

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  2. Summary:
    This feature request proposes the implementation of a centralized folder structure for RingCentral data retention. Currently, data such as call recordings and voicemail messages may be scattered across various locations within a user's account, making it difficult to manage and locate specific information.
    Problem:
    The current RingCentral data retention system lacks a central repository. Call recordings, voicemail messages, and potentially other data types are saved in separate folders or locations within a user's account. This fragmented approach poses challenges for users who need to:
    Locate specific data: Sorting through multiple folders to find a particular call recording or voicemail…

    1 vote

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  3. The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.

    this would be a great feature request, please review.

    1 vote

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  4. We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.

    1 vote

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    0 comments  ·  Adoption & Usage  ·  Admin →
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  5. To have an ability to Compare calls between departments/call queues or sites,
    wanted to have only one widget where it will say the departments, the users included and detailed call routing - internal transfers, incoming and outgoing calls on a more detailed filter for comparison.

    1 vote

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    0 comments  ·  Live Reports  ·  Admin →
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  6. I need to generate a report from our switchboard, to find out the following over the last 6 months:

    1 vote

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  7. We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.

    I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.

    1 vote

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    0 comments  ·  Alerts  ·  Admin →
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  8. Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.

    1 vote

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    Planned  ·  0 comments  ·  Accessibility  ·  Admin →
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  9. The customer would like to generate reports that will not include RingCentral's logo on it. Attached screenshot for reference.

    1 vote

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  10. 1 vote

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  11. 1 vote

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  12. ...ve reports.. Requesting to have an optio to identify transferred calls to overflow call queue and unanswered calls from the abandoned calls KPI in live reports.

    1 vote

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  13. Need to be more accurate in terms of call logs reporting . The report does not match the number of call sessions under Adoption and usage versus the call log reports. Need to have a setting where we can select the time in the date range to filter the data

    1 vote

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  14. ...alls View details Abandoned View details on missed calls. To monitor the abandoned calls and to check the datails about the phone numbers abandoned

    1 vote

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  15. ...answered the call.. Ability to log the call queue call as 1 log, as opposed to having it log per call queue members who missed/answered the call.The CTI interaction with call queues is that calls will log the calls for all users who's softphone/phone rang despite them not answering the call. This is especially prevalent for those who use the 'Auto log' feature in the RingCentral CTI within Salesforce

    1 vote

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  16. Wanted to see truly only the time thisuser has been live talking, not any time on hold, transfer, Hold, etc.

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  17. It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.

    1 vote

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  18. I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.

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  19. Analytics - Performance Reports - Add Privacy options.It would be ideal if the Analytics - Performance Reports had the same Privacy options as the Live Reports and Business Analytics. This would allow users to locate performance report that are already configured for them, instead of starting from scratch.

    1 vote

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  20. In the analytics portal, data can be pulled to see how many outbound calls were made on a specific day or for a rage of days. When the data is pulled for more than one day, there is no way to see that data devived into how many outbound calls were made each of the days, it only gives a total. If there were a way to pull the number of out bound calls made each day for a week, then the data would not have to be pulled day by day.

    1 vote

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    Implemented  ·  0 comments  ·  Other  ·  Admin →
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