796 results found
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RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User))
RingCentral should have alert notification setting which should trigger if number of calls made daily are less than 25 (Each User)
2 votes -
Track Manager usage of Call Monitoring and Call Recording
It would be helpful to know how much time or how many times a manager is spending monitoring and listening to recorded calls to ensure they are providing feedback to the team members. This would be very helpful Thank you.
2 votes -
Remove Clutter from WallBoard
Why have a wall board mode if you're going to keep those silly warnings and license status download buttons. Please remove these to make it a true wallboard.
2 votes -
Change Date Format When Downloading Audit Trail
When the customer downloads the audit trail via the portal, the date format appears as Month/Day/Year. However, the customer prefers it to be in the Australian format, which is Day/Month/Year. Interestingly, the audit trail displays the correct Australian date format while viewing it, but the format changes when downloaded.
2 votes -
New report for Ring Groups and corresponding DID numbers
Many customers would enjoy this type of report. We are looking for a report that shows the main number of our ring group and the 2 DID numbers associated with the Ring Group in a standard .csv format.I was advised that since the main number has a custom rule that says when X number is dialed to follow Y path to the ring group where you have the office and deli phones set to ring both. Our reporting is restricted and cannot identify the custom rule call path to identify the extensions that are being connected to. I would encourage…
2 votes -
Detailed Transfer Call Report
A report that pulls information for the transferred calls per user. We would like a more detailed report for who users are transferring to.
2 votes -
SLA report
A report for the service level average per month
2 votes -
bring back call volume and queue monitor
You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing
2 votes -
Need to be able to filter time of day - reports and analytics
Would like be able to filter sort out incoming calls ONLY between 8am - 5pm Monday - Friday within the last 3 months.
2 votes -
Analytics and Reporting Needs for FWD, International and Log Running Calls.
I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls
2 votes -
Request to have the option to download the report under the Business Analytics report
Request to have the option to download the report under the Business Analytics report
2 votes -
Have an option on analytics to hide the deleted users on the query
We have deleted users on the account and as per article"https://support.ringcentral.com/article-v2/Analytics-Portal-Performance-Report-Data-Discrepancies.html?brand=RC_US&product=RingCentral_MVP&language=en_US" the data of the deleted users will stay on the analytics for 6 months, please include an option to hide the deleted users when generating reports on analytics
2 votes -
Rooms and Devices Status for 24 hours
Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices
2 votes -
KPI in Analytics for total outbound calls using the main company number
I'm unable to calculate the outbound calls made from these company line caller IDs in the KPI section of business analytics
2 votes -
Add all the numbers on reports analytics
The client wanted to see all numbers on his account on reports analytics under company numbers.
2 votes -
KPI in Analytics to show talk time per caller
We would like to have the KPI in Analytics to see the average talk time PER CALLER.
2 votes -
Request to remove the option for the users to delete call logs and recordings
Request to remove the option for the users to delete call logs and recordings on the account.The customer does not want standard users to have access to call logs and recordings, They should not have the option to delete call logs as well. Only the Super admin should have access.
2 votes -
Syncing RingCentral Analytics to Monday.com CRM
Customer on 22045665 is requesting to have a feature where RingCentral Analytics can be added on the API for Monday.com CRM, or at least, sync their performance reports on Monday.com without manually exporting an excel file.
2 votes -
Deleted numbers to be remove on Analytics immediately or lesser than 6 month
Customer provided screenshot of the (07) phone numbers that they want to remove on the Analytics , there is a information showing " Data for Deleted numbers is stores for 6 months".
These numbers where the temporary numbers for porting, and the port was completed on the 8th of February.
Customer has asked to have them removed from Business Analytics so as to make it easier for Executives to build their own Business Analytics dashboards.2 votes -
The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.
The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.
1 vote
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