722 results found
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call log report
Customer wanted to have a feature for call log reports that will send them the last 6 months of the call logs. Not just the option for daily, weekly or monthly and also get an option to select specific time when the report will be send.
1 vote -
Generate Report for Unused User Extension Numbers
For a large company just like ours that has over 2000 users and over a hundred other extensions (call queues, IVR, message-only, etc), it would be great to be able to generate a report of unused extension numbers.
Though the system automatically assigns an unused extension number, it would be a great help if we have that kind of report so we can change it to the extension number of our liking.
1 vote -
Remove Logs for Calls Answered on Mobile Apps that Reflects as Transferred to Main Phone Number on Call Log Reports
When users are answering incoming calls on the mobile application, it's currently reflecting on the call log that the call is transferred to main telephone number. These calls that reflects as transferred to the main line are adding on the number of outbound calls that reflects on the Scheduled Detailed Call Log Reports. To avoid confusion and so the data would match on the downloaded Detailed Call Log report, calls answered on mobile should not be logged as transferred to the main line and should not add up to the number of outbound calls on the Scheduled Detailed Call Log…
1 vote -
Rep Profile
Have a rep profile for each person in the system. Their profile can contain a dashboard with an overview of their scores and how they are doing. Not just a singular call overview but how they are doing all together with features from the scorecards and trackers. This would allow us to view if there is an over all spot a rep is having a difficult time or improving over time.
1 vote -
1 vote
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No outbound answered calls widget in LOB
no widget showing answers to outgoing calls.
1 vote -
abandoned callbacks...if a user is able to connect to a queue and drops within 5 min or less, system can perform callback? and report it
abandoned callbacks...if a user is able to connect to a queue and drops within 5 min or less, can the system be built to perform a callback? and add it as a reporting metric?
1 vote -
15 Minute Trend
In the Business Analytics tab, we are wanting to get a trend graph that would show call volume split by every quarter hour (15 minutes) to allow us to better plan out lunch timings for our agents.
1 vote -
1 vote
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'Voice Transcription' reports available for prior dates.
Currently, users can only view same-day 'Voice Transcription' but not prior dates which will allow Quality Analyst, Managers, Supervisors, and Workforce Management to access the 'Voice Transcriptions' hence the feature request, thank you.
1 vote -
Blocked Calls Visibility
Please consider providing some kind of visibility in call logs for the calls you block. Our issue is that the blocking is apparently too aggressive and effectively preventing many healthcare facilities from sending us faxes. Our staff have been sending us complaints such as "lots of places telling us the faxes are not coming through and are failing" but call logs show nothing. Note that fax is widely used in healthcare because many email systems are not HIPAA compliant.
1 vote -
Customize the details that will show in the downloaded user list file.
The capability to select what details will show on the downloaded user list file.
1 vote -
Analytics Abandoned calls
According to the description of Abandoned calls are calls that started waiting in the queue but were hung up before the call was answered or went to voicemail.
Customer requesting to separate the "hung up before the call" and "went to voicemail" on the Reports.
1 vote -
Reports
I need the data on the number of minutes of calls made from all the numbers under our account for each month in the past six months. There are no Reports for those metrics.
1 vote -
Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.
Call records in the RingCentral app should include timestamps for ALL calls received, not just those received on the day the query is run.
1 vote -
All Data Tagged in Call Records
Business Analytics report for for "Call Records Dashboard - Default" Lays out each hop and result of the call. This does not however record an incoming call when a user device is not rang. I would love to see all incoming data included in this report to give us all the hops of an attempted call when no one is available to take the call or the caller disconnects the line prior to a user device being rang.
While the call log inside the portal gives a view on these types of calls , it does not provide enough insights…
1 vote -
Change the Audit Trail log-in tracking for Hot Desk phones
Change the Audit Trail log-in tracking for Hot Desk phones
1 vote -
contact dates
ring-central software automatically logs in date contact was entered
1 vote -
contacts
ringcentral software automatically logs in when a contact is entered
1 vote -
Set up rules for auto adding users to groups based on job title
The capability to automatically add the users on a call groups based on job title.
1 vote
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