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  1. I have a live report dashboard called "Lending Dashboard" and I have a field that needs to show amount of calls answered by each agent. There is the correct number then it's a collapsed view and shows 2 numbers with the 2nd number being the correct amount of calls an agent has actually answered. We want to get the report to just show the second number only

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  2. admin user directory is very not user friendly

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  4. The customer would like to have a specific report for robocalls that they can utilize from analytics without downloading any files.

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  5. We would like the ability to remove or move deleted users from RingCentral's Performance Reports.
    There are several users that have been deleted but are still showing in our performance reports. The icon says they will remain for 6 months but we would like for there to be a way to remove any of the tied information like department or groups. That way they no longer show up in reports they shouldn't be in.

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  6. Have the ability to select time ranges that span over midnight. For example, I want to set my range from 5/7/25 @ 6am to 5/8/25 @ 5:59am. In my operation, those are my business hours.

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  7. I wish there were more options within analytics. For example, the longest period of time you can view DOWNLOADABLE hourly data is one week (and that is only for a limited number of queues/sites/users). There is apparently an archived "historical performance" tab that used to have this functionality, but was removed. I also think you should be able to download data using more than 1 parameter. Such as users AND the queues they work from AND the site which it is linked to. I also read somewhere in RC resources that the limitations for downloadable files are 60,000 rows or…

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  8. Add Columns and Rows on Downloadable analytics report

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  9. Allow KPIs + metrics to be downloaded in an interactive PDF format. Where you can drill down into each individual call leg, network element and connected endpoint. This can help with call flow analysis, MOS, jitter, overruns, QoS, underruns, tunnels, ports etc - along with some or mobile device metrics with the ladder.

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  10. Allow unassigned deskphone to be assigned an unassigned user/extension. In this way once the phone is assigned to the right number, we can just have it provisioned.

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  11. It would be great to show the agent that transferred the call to another agent so we can see the agent who initiated the call and the agent who received the call.

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  12. Have the ability to download the Business Analytics Reports with just the actual results of the calls and not including the complete path/journey of the call.

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  13. ability to receive email with summary of the notes for every call after every phone call

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  14. It would be better to have the time in the SMS Log show up as EST, CST, etc.....currently on the screen it shows the right date and time but on the downloaded report it shows Zulu time...I can read it but the managers here cannot seem to grasp it. Please make that switch to make easier for those who cannot calculate Zulu time.

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  15. We are trying to query data on some of our old users and want to query our external database that saves call recordings. Right now there is no way to pull up the deleted users from the past. The audit trial has a limit of 180 days, this seems like a pretty big limitation. If this data is to be stored with the current system then users must be left in the "disabled" state for a long time, this will cause clutter on the user dashboard.

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  16. A known limitation exists regarding the search functionality for call logs in the RingCentral App. If the number of call logs older than 60 days exceeds 250 records in the initial FSync, and the user has not manually retrieved older data by scrolling, these previous logs will not be searchable. This is due to the search function only accessing data from the local database.

    Call log reports data retention limitation should be more than 250 records after initial FSync

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  17. when is the last time a user utilized their desk phone

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  18. which users are using a Cisco SPA-508G deskphone

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  19. how to create a unique report

    I would like to pull a report by agent by week for # of dials
    please provide directions on how to

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  20. A report which shows how many calls a queue member has answered, who has answered the most, average time to answer calls for each queue member.

    If there is a way to automatically disregard calls where the caller has hung up after waiting less than 30 seconds so it isn't included as a missed call or abandoned

    1 vote
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