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1034 results found

  1. I would be nice if when viewing a widget, you could hover over or click into the widget to see more details. For instance, in the agent count widget, you could see what agents they are counting in the number displayed.

    1 vote
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  2. In Business Analytics, the dashboard can only filter through DIDs that are configured in "Company" site. Would be great to get data on DIDs that are on other sites.

    1 vote
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  3. Would like to monitor agent activity on a daily basis, each month, year over year

    right now have to pull the report daily and can only do so for 6 months - can't go back in time
    with a business that is yearly vs monthly or quarterly - -I can't compare call volume sametime last year

    1 vote
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  4. Allow filtering on host name, rather than user name, when creating a meeting report.

    1 vote
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  5. Adding these settings in the report when exporting all users:

    • "in company directory" box is checked

    -"forward to extension" is turned on

    1 vote
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  6. Need the ability to have a report to where it will show which person missed or rejected the call given that there are multiple numbers under the call handling of a user extension to where the call got routed.

    1 vote
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  7. To have the option to translate AI note to other language

    1 vote
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  8. The floating keypad is brilliant especially for bulk calling but if it can be controlled to be transparent that would be great. We do not have to minimize every time to check what we are doing on its back which is most of the time of my work. You will find that lot of callers will need this feature.

    1 vote
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  9. ability to pull the Supervisor call shadowing data

    How many calls did Supervisors monitor
    How long did they monitor those calls for, etc.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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    • Add an option to export custom reports with time fields (such as call duration, agent handle time, etc.) formatted explicitly as hh:mm:ss (hours:minutes:seconds).
    • Ensure this format is consistent across both CSV and Excel exports, allowing for accurate time analysis and easy integration with other tools and workflows.
    • Where relevant, support extended formats like [h]:mm:ss for durations exceeding 24 hours, as commonly used in timesheet and workforce data exports.

    Rationale:

    • The hh:mm:ss format is widely recognized and supported by both Excel and CSV parsers, ensuring that time values are correctly interpreted and easily manipulated in downstream analysis.
    • Many organizations rely on…
    1 vote
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  10. The tags report doesn't associate the specific phone skill with the tag. This is something we need.

    1 vote
    New  ·  0 comments  ·  LOB  ·  Admin →
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  11. As for now in the business analytics the costumer has only the option for graphical view ,if the want to see the tabular view the need to download the reports first .
    Costumer would like to have to tabular view added in there business analytic reports dashboard ,Also they requested to have the filter ,hourly ,day and weekly per extension added for this tabular form

    1 vote
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  12. RingCentral recognizes the language of the call and transcribes of the call are done in the language of the call. If a call is in Spanish, RingCentral transcriptions are in Spanish. Also offer the option to translate transcribes to English.

    1 vote
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  13. Generate a report that shows user list and the call queue group they belong to

    1 vote
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  14. We need a way to run reports to know if any of our staff did the Identity Verification themselves. Hoping to have this feature under Analytics.

    1 vote
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  15. Currently, RingCentral administrators can view details about their call queues within the admin portal. However, there is no native functionality to export these details into a CSV or Excel format. This lack of export capability becomes particularly challenging when administrators need to:
    Audit call queue configurations.
    Maintain an offline record of call queue settings.
    Share call queue information with stakeholders who may not have direct access to the RingCentral portal.
    Quickly identify and update voicemail notification email addresses for multiple call queues.
    Specifically, the inability to easily access and export the voicemail notification email addresses associated with each call queue…

    1 vote
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  16. Include Message-Only Extensions in performance reports for analytics.

    1 vote
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  17. Customer would like to have the ability to purchase mobile numbers from Germany.

    1 vote
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  18. I have a live report dashboard called "Lending Dashboard" and I have a field that needs to show amount of calls answered by each agent. There is the correct number then it's a collapsed view and shows 2 numbers with the 2nd number being the correct amount of calls an agent has actually answered. We want to get the report to just show the second number only

    1 vote
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  19. admin user directory is very not user friendly

    1 vote
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