1306 results found
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Option to differentiate between internal and external calls via different dial tones
We would like to be able to have the option to set different dial tones and/or modify dial tones for external and internal calls independently, so that we can differentiate between them whenever a call comes in. Having this feature implemented would be greatly appreciated.
2 votes -
Voicemails in call queue be restricted to one person at a time listening
Listening to call queue voicemails should be restricted so only one person at a time can listen to a specific voicemail.
2 votes -
Option to download Tasks reports
Option to download Tasks reports from RingCentral app or Admin portal
2 votes -
ability to print AI transcription
Customer wants to have an option to print the live transcription for their reference
2 votes -
Get full data of an account in a zip file
Ability or way to get all the account's data and obtain it in a zip file.
2 votes -
Recording to be added on the spreadsheet for delivery reports
Recording to be added on the spreadsheet for delivery reports.
2 votes -
Make Analytics Call Length Records Match Call Logs Call Records.
We have noticed that on occasion there are discrepancies in the call duration shown on the screen when you access the Call Log vs. when you play the recording.
2 votes -
unique caller ID for each specific company and visibility on the caller's number
When a caller chooses to be called back instead of being put on hold the incoming call after waiting shows our own company on the caller ID. They also need to see both for the ability to know who the customer is and what brand they are calling.
2 votes -
Data displayed when in "widget" edit mode
When edit a widget, currently data displayed when in "edit" mode does not take into account any dimension filters that are applied at the dashboard level. This can cause apparent discrepancies in the data displayed when in edit mode.
This causes confusion for our customers, as it appears there is incorrect data displayed.2 votes -
rolling 30 day report
I'd like to be able to generate a 30-day rolling report in the date range field as a selection, "Last 30 days". Currently it only has "Last Month" or "This Month".
2 votes -
manual outbound call recording should be saved in Admin portal not only on the extension who did a manual call recording
I would like to saved the manual call recording on admin portal not only on the extension who did a manual call recording- for outbound
2 votes -
contacts
The customer wants to have generate reports for the contacts they add on a daily basis for sales purposes.
2 votes -
Report number of licenses used by each department for service chargeback
There needs to be a way to report the number of licenses used grouped by department. Our agency uses a chargeback model for services, and we need to have a way to report to departments what their expected monthly costs are by license usage.
2 votes -
Adding the ability to download the call recordings as a subscription report.
In the Call Log we can download MP3's of the calls made over the last several days, however we cannot set this up as a subscription to have these calls downloaded and emailed over on a weekly / monthly basis.
2 votes -
Option for Dark Mode on Desk Phones
An option for the customer to change their desk phone themes to Dark Mode.
2 votes -
Ability to see the call details down to the seconds
Would like to see the ability to see call details down to the second for more precise troubleshooting. For example, we can see a call comes in at 8:01AM but we're unable to find how many seconds after 8:01. I would like to see this broken down to 8:01:34 AM for example.
2 votes -
Call Log to show the name of who answer the call
In the Call Log report, we want to quickly identify who accepted a call. However, even when a call is answered, the name of the user who owns the phone is not displayed immediately. The user’s name only appears after clicking on the call details. We would like this information to be shown upfront.
2 votes -
Would like to have physical technicians to work on my Deskphone
Customer would like to have a technician to come over to provision the phones for them personally.
2 votes -
Business Analytics Dashboard and Reports Share or Export to other accounts
Large accounts where there are more than 2 accounts should be able to create a dashboard or report and share with the users of another account without recreating the whole report or dashboard from scratch. Ideally allow the export and import of the dashboard or report.
My accounts have 10,000 per account (will have 4 to 5) and 20,000 call queues in each. Sharing of the reports would be beneficial.
2 votes -
Ability to Filter Phone Numbers
The customer wanted to get the reports on how many times the ANI called their number. They wanted to have settings for filtering the phone numbers on how many times it called their main number.
2 votes
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