1101 results found
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Opacity control on floating keypad
The floating keypad is brilliant especially for bulk calling but if it can be controlled to be transparent that would be great. We do not have to minimize every time to check what we are doing on its back which is most of the time of my work. You will find that lot of callers will need this feature.
1 vote -
Ability to pull the Supervisor call shadowing data
ability to pull the Supervisor call shadowing data
How many calls did Supervisors monitor
How long did they monitor those calls for, etc.1 vote -
Have the tags report that includes the specific skill involved.
The tags report doesn't associate the specific phone skill with the tag. This is something we need.
1 vote -
RingCentral recognizes the language of the call and transcribes of the call are done in the language of the call
RingCentral recognizes the language of the call and transcribes of the call are done in the language of the call. If a call is in Spanish, RingCentral transcriptions are in Spanish. Also offer the option to translate transcribes to English.
1 vote -
Report that shows user and the group they belong to
Generate a report that shows user list and the call queue group they belong to
1 vote -
Identity Verification report
We need a way to run reports to know if any of our staff did the Identity Verification themselves. Hoping to have this feature under Analytics.
1 vote -
Export Call Queue Details with Voicemail Notification Email
Currently, RingCentral administrators can view details about their call queues within the admin portal. However, there is no native functionality to export these details into a CSV or Excel format. This lack of export capability becomes particularly challenging when administrators need to:
Audit call queue configurations.
Maintain an offline record of call queue settings.
Share call queue information with stakeholders who may not have direct access to the RingCentral portal.
Quickly identify and update voicemail notification email addresses for multiple call queues.
Specifically, the inability to easily access and export the voicemail notification email addresses associated with each call queue…1 vote -
Purchase Mobile number from Germany
Customer would like to have the ability to purchase mobile numbers from Germany.
1 vote -
Show Second Number in Agent Details Live Report
I have a live report dashboard called "Lending Dashboard" and I have a field that needs to show amount of calls answered by each agent. There is the correct number then it's a collapsed view and shows 2 numbers with the 2nd number being the correct amount of calls an agent has actually answered. We want to get the report to just show the second number only
1 vote -
company directory needs a over haul not user friendly
admin user directory is very not user friendly
1 vote -
it is best to sign in only using my password and to not have to enter a code via email of phone call to access my account
Please allow sign in without needing to receive one time pin
1 vote -
Analytics Report for Robocall
The customer would like to have a specific report for robocalls that they can utilize from analytics without downloading any files.
1 vote -
Allow date and time range on reports to be over a period of time that spans over 2 days
Have the ability to select time ranges that span over midnight. For example, I want to set my range from 5/7/25 @ 6am to 5/8/25 @ 5:59am. In my operation, those are my business hours.
1 vote -
Hourly
I wish there were more options within analytics. For example, the longest period of time you can view DOWNLOADABLE hourly data is one week (and that is only for a limited number of queues/sites/users). There is apparently an archived "historical performance" tab that used to have this functionality, but was removed. I also think you should be able to download data using more than 1 parameter. Such as users AND the queues they work from AND the site which it is linked to. I also read somewhere in RC resources that the limitations for downloadable files are 60,000 rows or…
1 vote -
Add Columns and Rows on Downloadable analytics report
Add Columns and Rows on Downloadable analytics report
1 vote -
Allow KPIs + metrics to be downloaded in an interactive PDF format
Allow KPIs + metrics to be downloaded in an interactive PDF format. Where you can drill down into each individual call leg, network element and connected endpoint. This can help with call flow analysis, MOS, jitter, overruns, QoS, underruns, tunnels, ports etc - along with some or mobile device metrics with the ladder.
1 vote -
Allow unassigned deskphone to be assigned an unassigned user/extension
Allow unassigned deskphone to be assigned an unassigned user/extension. In this way once the phone is assigned to the right number, we can just have it provisioned.
1 vote -
show the agent that transferred the call in real time analytics
It would be great to show the agent that transferred the call to another agent so we can see the agent who initiated the call and the agent who received the call.
1 vote -
Download Business Analytics Report without all the call details just the results
Have the ability to download the Business Analytics Reports with just the actual results of the calls and not including the complete path/journey of the call.
1 vote -
ability to receive email with summary of the notes for every call after every phone call
ability to receive email with summary of the notes for every call after every phone call
1 vote
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