1306 results found
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The performance report should show the percentage/counts of the internal transfer and external transfer
The performance report should show the percentage/counts of the internal transfer and external transfer in the dashboard without checking every call of every user
When checking the performance report there is no filter that the customer can use immediately to see which calls are being transferred. The customer still needs to check each call manually under Performance Report to determine which has been transferred.
2 votes -
Ability to generate if the queue needs more member
The customer wants to have an option where RingCentral can provide a report if a call queue needs more call takers/member
2 votes -
Customized Analytics
Add the time spent on DND (per user), calls transferred between specific departments (from admin to sales) and unsuccessful call transfers (if possible, between specific departments) on the reports
2 votes -
Terminology for some of the reporting needs to be updated.
The descriptions that RC uses are not the greatest and need to be changed. For instance, when it says "Refused," that would imply that the agent refused/declined the call, which is not typically the case. If they happened to "miss" a call because they stepped away without changing their status, then they were marked as refused, which isn't the case. Those calls should be marked as missed and not refused.
The same applies to the term abandoned as that would imply that the call hit the queue during business hours, and they hung before our team answered it. Calls should…
2 votes -
Add an area code or state filter in business analytics
The customer would like to generate reports of the incoming calls they received from Texas only but when I filter it through an area code like "+1 (325)" by adding a Widget, it searches for anything that has +1 and 325 in it area code, prefix, or line number of a telephone number. It does not accurately filter calls by state.
this would be a great feature request, please review.
2 votes -
Report where it will show which users had not used RingCentral in the given timeframe
We would like to have a report wherein it will show inactive RingCentral user extensions within a specified time frame.
2 votes -
Call User Note Feature to track call details / description in real time - for traffic management call centers
Add a new column to Reports with link to a pop out note that can be fill up by the call center operators - describing the call description/categories, operator name, etc. This will help for call center reporting/management to track the calls details / specifics and not only the metrics.
2 votes -
Need an alert for this.
We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.
I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.
2 votes -
Read Only QoS dashboard that can be access through a link on customer Intranet page
Customer has requested a way to have a read-only QoS dashboard that they could add as a link on their Intranet site. Customers goal is to post this link or embed the QoS dashboard where any user could view it without having to log into RingCentral.
2 votes -
automated report
Automated report for call recording. The call recording report that will show all calls with 30 minutes length and 60 minutes length for call listening.
2 votes -
Emojis Report
Customer want to know if we have a statistics report that can measure how many emojis were sent thru the RingCentral Message on their Account.
2 votes -
Issue / Customer Request: Customer requested to view details about the following information in Analytics portal: View details Refused c...
...alls View details Abandoned View details on missed calls. To monitor the abandoned calls and to check the datails about the phone numbers abandoned
2 votes -
An analytics report for specific user extension total handling time right after receiving the phone call and placing the call on hold
Wanted to see truly only the time this
user has been live talking, not any time on hold, transfer, Hold, etc.2 votes -
Add alert of adding a number to sms campaign
It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.
2 votes -
Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer...
... it.. Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.
2 votes -
RingCentral Analytics - Adoption and Usage to show both Private and Public teams in the listing.
Currently Adoption and Usage Teams only shows Public teams even though it records the data for the private teams. I would like to have the adoption and usage report to show both the public and private teams or possibly have a drop down to show them differently if its a permissions issue.
2 votes -
Statistic on Customer TOTAL Hold Time
For a performance report would like to be able to monitor how long a customer is on hold for adding up their TOTAL hold time in ALL QUES not just how long they waiting in each que.
2 votes -
Tag/Categorize calls for business analysis to solve business problems
We have Ring Central and use Auto Receptionist and call queues. Admin can setup tags or categories in the portal (i.e. call resulted to a sale, call related to receiving shipment, call related to upgrading shipment, call related to account expiration). Agents can choose the admin pre-defined tags/categories and assign it to the call in order to track the TYPE OF CALL. Admin can run the reports filtering by tag/category in order to analyze types of calls. This features is HUGE for us. It will help the admin know how to run their business better like: 1) track phone sales…
2 votes -
Remove duplicates in call log
Want to be able to pull call logs and filter out the duplicates
2 votes -
Live Report Service Level and Queue Monitor Change
I would like to see the ability to choose more than one queue to monitor the service level and queue monitor, like you can for Agent Monitor and Queue calls graph.This would allow us to see "company wide" statistics like the service level for all queues is 88% and there are 12 total calls waiting, but we can still track service level and calls waiting by individual queues if needed. Total Calls Waiting: 12 Service Level 88%Sales Calls Waiting: 2 Service Level 97%Support Calls Waiting: 10 Service Level 80%
2 votes
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