1169 results found
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list out status by agent
it would be beneficial to see the status of each agent. So when a call comes into a queue it would then show which agent is ringing, talking, on an outbound call, etc, instead of just showing the overall status of agents.
2 votes -
Request to remove the option for the users to delete call logs and recordings
Request to remove the option for the users to delete call logs and recordings on the account.The customer does not want standard users to have access to call logs and recordings, They should not have the option to delete call logs as well. Only the Super admin should have access.
2 votes -
Syncing RingCentral Analytics to Monday.com CRM
Customer on 22045665 is requesting to have a feature where RingCentral Analytics can be added on the API for Monday.com CRM, or at least, sync their performance reports on Monday.com without manually exporting an excel file.
2 votes -
Deleted numbers to be remove on Analytics immediately or lesser than 6 month
Customer provided screenshot of the (07) phone numbers that they want to remove on the Analytics , there is a information showing " Data for Deleted numbers is stores for 6 months".
These numbers where the temporary numbers for porting, and the port was completed on the 8th of February.
Customer has asked to have them removed from Business Analytics so as to make it easier for Executives to build their own Business Analytics dashboards.2 votes -
Add an analytic for failed calls
If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.
2 votes -
Ability to send daily reports as a CSV file via email in RingSense, rather than as a downloadable file.
Request to have the report sent daily directly as a CSV via email.
1 vote -
external shared directory in roles should have a function to turn on for certain users
external shared directory should be able to activate and de activate in roles should have a function to turn on for certain users
1 vote -
Delivery settings of Recorded calls
To have the ability to set the delivery settings of the recorded call to be forwarded to certain email address
1 vote -
Live Sales Reporting Integrated with Live Call Reporting
Live sales count dashboard integrated with the live call count dashboard. When employees have sales counts and call counts that need be met this will allow us to see team and personal metrics that can be tracked to ensure our system is reflecting sales activity as well as call activity accurately.
1 vote -
customize fields in A&U download
Customize fields in A&U download - allow the user to remove certain fields (e.g., Endpoint, Version, Last Used) before downloading the data. This would allow a more concise summary.
1 vote -
Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.
Option to stop email notification to user whenever I make changes in admin portal such as when I add them in the automatic call recoding.
1 vote -
Centralized View of Reports for Multiple RingCentral Accounts
We operate multiple locations (currently five), each set up as a separate RingCentral account with separate billing. We are requesting a centralized “master” or “franchisor” view that allows authorized users to access call logs, recordings, and basic reporting across all linked accounts for quality assurance purposes.
1 vote -
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call handling report which shows callbacks and if the callback was made and how many times a callback was presented to a user/agent and refused. This could be in both live reports and historical reports to share scheduled with managers with regards to staff performance.
1 vote -
Analytics Total Call of each DL
Wants to have an option to filter or see the total numbers of calls for each user direct numbers. If a user a more than 1 number, there should be an option to display the total calls, inbound , missed etc.. per direct number.
1 vote -
Live Outbound Call Activity Widget for Live Reports Dashboard
Within the Quality of Service module, after selecting an extension, there is a graph labeled "Call Legs and Quality" that displays a user’s outbound call volume hour by hour. The ability to click on each bubble and view detailed call logs for that specific hour is extremely valuable.
Our B2B team would greatly benefit from having this same visualization available as a live widget within the Live Reports dashboard. A real-time, hour-by-hour view of outbound call activity by user would allow managers to quickly identify call volume trends throughout the day without navigating into individual extensions.
Ideally, this widget would…
1 vote -
Add Total Do Not Disturb time to User Performance Report
Add the total amount of time a user is in a Do Not Disturb state by day under Performance Report > User. This will help to better understand discrepancies in workload distribution and any potential call avoidance behaviors.
1 vote -
The ability to have a Microsoft Sharepoint page with the extensions of all our users.
We would like to have a Microsoft SharePoint page with the extensions of all our users and have it automatically update the changes, too.
1 vote -
Add a Highlight in Adoption and Usage report
user engaged with Message, Phone, or Video in the last 30 days. Users are categorized into the following buckets:
Very Frequently: 17 to 30 days
Frequently: 11 to 16 days
Occasionally: 5 to 10 days
Rarely: 1 to 4 days
Non-Users: 0 days
The 30-day window is measured by taking the last day of the selected timeframe and counting backward 30 days.
However, we've observed that some customers are not aware that the usage calculation is strictly limited to this 30-day period. To prevent confusion and ensure transparency, there should be a clear and visible note in the report indicating…
1 vote -
Performance Report
I would love a way to be able to include the DATE along with the USERS tab inside of performance reports.
Right now, when you export it as a excel sheet, it includes the date in a totally seperate sheet, which affects how i would have done something.
If there was a way to have a date INSIDE the USERS sheet on the excel export, it would be super handy!
1 vote -
Analytics Role Setup per User
The superadmin should be able to set up a specific filter for their users on the analytics portal
1 vote
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