1220 results found
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For Analytics portal to reflect actual call details that are affected for each KPI it is applied to
Not enough details in Analytics Portal. For example, while call queue calls show which calls were picked up, there is no indication of member status at the time the call came in. Audit trail would need to manually be checked, along with call log to identify if Agent was set to Take all calls at the time that the call came in. Another instance is that while there is a KPI of Abandoned Hold, it does not show which call it is, to make it easier to track and listen to, should recording exist.
2 votes -
A report to show how many incoming calls per individual phone line per time period
Many companies use individual phone lines to track calls from different forms of advertising or different ad campaigns. Currently, there is not an easy way to see the number of calls per individual phone line for a particular time period. My company spends a lot of money for different advertising and a report like this would allow us to determine the effectiveness of the ad. Ringcentral had this reporting several years ago before the system was changed.
2 votes -
Date and time format to match user account region
The account holder location (country of origin), should determine the format in which the data such as start time field, (the date and time stamp) in the performance reports is reflected. In Australia we use Australian English settings for all office applications. When we carry out performance reports, all the date time stamp entries are read as invalid data. This is an Extremely urgent request as only have a couple of weeks to go to submit the report for the year.
2 votes -
have a breakdown on a report if selected filter involves multiple days
instead of filtering it daily, have a breakdown if specific date range is selected as filter to reflect the kpi
2 votes -
Outbound Handle Time for users in the Performance Report.
Please add a column on a report and allowing the user access to information they have access to at the Queue level. Why not the user level as well so we can see all the itemized calls and their handle time. We need this to track productivity for our users.
2 votes -
Enhance the performance reports to include the graph
Graphs paint a visual picture and this avoids having to import data into excel and manually creating it which is what we are currently doing, for a service paid monthly that can provide this.
2 votes -
I need to have real time performance reports
I need to have real time performance reports like the one available with live reports
2 votes -
Add Call Phases to download report
Seeking to identify call phases (ex. Ring time / Hold time etc) for each individual call / user
2 votes -
Be able to display an accurate service level based on my hours of operation.
Currently the Service Level being displayed on my live reporting screens is factoring in calls that came in outside of business hours and were routed to voicemail. Per your CS team, there is currently not a way for the Service Level to only look at calls that were presented during our normal business hours.
2 votes -
Print Analytics Report
Please add Print option from the Analytics Report
2 votes -
Ability for queue managers to see incoming call in Live reporting
The ability for queue managers to see who is calling while the call is in progress from live reporting. Attached is a queue dashboard where there is a "waiting" call but there is no option to see the number of the waiting caller.
2 votes -
The archive or history for the Service Level report
To enhance the performance review process for the team, I'd suggest implementing a feature that enables the retrieval of live service data percentages from previous days in raw XLS format. This data should be stored in a readily accessible manner for administrators. Additionally, incorporating this information into a weekly report, with a daily listing of the service percentages, will provide a comprehensive overview of the team's performance.
2 votes -
to have a feature to have a live reports that showed progress day by day
to have a feature to have a live reports
that showed progress day by day2 votes -
Annual analytics report
Annual analytics report
2 votes -
Report from analytics that can be subscribed to that shows the calls of questionable quality.
This would be useful to single out the users with issues and narrow it down to what is causing the issues.This would allow records to be kept by admins so that causes for moderate to poor call quality can be monitored for each users having issues.Since all stats for calls are captured from the call starting point to Ring Central and then from Ring Central to the end point. There would only need to be a report to subscribe to.
2 votes -
Recorded calls reports
Looking for a report that shows all the Ring Central lines that are set to record, and know if they record inbound or outbound. Also would like a report that shows calls YTD and if they were recorded.
2 votes -
Immediate Security DATA PROBLEM
You are providing to much access for employees to be able to view call logs and analytics when this level of data is not needed for their job. Employees are able to log in, web or app, and view the call logs (and corporate analytics) of the entire company and then download the entire log. The APP allows an employee to view analytics and billings. This is not acceptable. CHANGE REQUEST: As a company and client, WE should be able to limit or grant the data any employee as access to. The min is a phone and voicemail. This current…
2 votes -
create a Conference Bridge Report
create a Conference Bridge Report that detailed the ph# and time the person had joined the Conference Bridge.
2 votes -
Add reports to Dashboards as a widget
Once a useful report is created, it should be able to be added to a dashboard
2 votes -
total report of Analytics with transfer details and user who answer it
total report of Analytics with transfer details and user who answer it
2 votes
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