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743 results found

  1. Add Handle Time (out) to be added in Calls Tab in performance reports

    Customer wants the actual feature be added in Calls Tab in performance reports.

    1 vote

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  2. Add an analytic for failed calls

    If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.

    1 vote

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  3. Add column showing the user's MVP license analytics report

    would like to be able to filter reports for users that have MVP licenses only.

    1 vote

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