1139 results found
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email
We would like to be able to generate a report to see when email notifications have been sent (notifying of new voicemails).
Being able to see the date/time/extension/destination email would be great. Don't need to see the content. Just the meta-data.
1 vote -
KPI: AHT per Day per User
Have an option on the business analytics on the KPI selection an Average Handling Time per day per user
1 vote -
Allow ALERT to send an email for offsite hardphone registrations IP addresses/locations.
Allow an alert to be created to send email when hardphone is registered to any new IP address. This would assist in alerting when any hardphone is taken from the internal networks of our business. ie we have 2 WAN IPs when any hardphone registers not from those 2 locations, send the email.
1 vote -
ringcx analytics historical report filter days
Add a filter days of the week e.g. Monday-Sunday in RingCX Analytics Historical report so that we could filter our the days that the business is close.
1 vote -
Performance Report - Calls KPI by site
Ability to create KPI Performance report based on site like how report can be created for Call Queues.
This provides a site based view of incoming calls for example to a site overall. Number of Incoming calls / abandoned calls / average calls length per site etc.
1 vote -
Call logs adding contacts
Hi Team
Please include a feature were we can remove or set a role for a user disabling adding contact in the call logs feature
1 vote -
Calls from extension numbes should be shown on analitics
when somebody calls from an extension we dont see the incoming call in analitics
1 vote -
Business Analytics Dimension Filter - See Only Calls That Have Gone to a Queue
Currently, when trying to see calls that were received for a specific queue, you must have at least one user within that queue selected to see the calls that went to that queue. I want to be able to see calls that have only gone to the queue and not also calls that went to the users within that queue.
1 vote -
Let each individual user create their own default private status settings.
Each user should be able to create their own default status settings.
1 vote -
call logs
We need to determine if callers are accessing our IVR sub menus. In addition to calls and SMS/MMS, please enable call logging for IVR menu and option access.
1 vote -
1 vote
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Feature Request – Export/List of Extensions with Voicemail Status
Description:
Customers are requesting the ability to generate or export a list of all extensions (across multiple companies/sub-accounts) with a column or indicator showing whether voicemail is enabled or disabled for each extension.Current Behavior:
There’s no existing feature or report that provides a consolidated list of extensions with voicemail status. This can only be checked manually by reviewing each extension individually in the admin portal.Requested Enhancement:
Add a bulk export/reporting option in the admin portal or reporting tools that includes:Extension Number
Extension Name / User Name
Company/Sub-account (if applicable)
Voicemail Enabled (Yes/No)
Use Case / Business Justification:
…
1 vote -
Average data by number of users in a group
Have the option when creating or filtering a widget to aggregate any Call data point by the Sum divided by the numbers of users in the group, department, or site.
This would allow for proper comparisons when team sizes are aren't the same between groups.
1 vote -
lable the active calls
I would like to see the name of the person in my organization when I'm looking in the call log reports. Right now all I can see is the phone number, but I don't have all the numbers memorized, I need to see the name.
1 vote -
merge user and queue column
There should be an option to merge the user column and queue column in the performance report page
1 vote -
Add CSV option for Call Log Delivery Options
There should be an option to select the file type for the email subscription of the call logs. As of now it only sends a ZIP file. There should also be an option for CSV file
1 vote -
Custom Weekly Report Scheduling (Monday–Sunday)
We would like to introduce a feature that allows users to customize weekly report schedules, with the week defined as starting on Monday and ending on Sunday. This will ensure consistency in reporting periods and better alignment with business operations.
1 vote -
Virtual Agent Reporting
We have a lot of pre-chat virtual agents running across many digital channels. Unfortunately it's impossible to reporting on the virtual agent activity anywhere within the current reporting suite especially the historical and live dashboards.
Just as we can see human agent activity i.e Number of connected chats, AHT et realtime reporting on the bots would support with identifying issue as they happen almost like a bot health checker where we can identify spikes - even giving us the ability to report on the standard agent metrics would be a good start.
1 vote -
Call time Averages
When adding average, have the ability to input what it should be divided by. e.g. if you are creating reports for the day before, divide by the amount of hours in the working day, or for a weekly report divide by 5 for a daily average.
1 vote -
The current fax transmission email notifications do not include the extension user's name.
The current fax transmission email notifications do not include the extension user's name. To improve tracking and accountability, it is requested that these emails be updated to include the name and extension of the user who is sending the fax and the user the fax is intended for.
1 vote
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