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1001 results found

  1. Performance Report for 1 -Year

    extend the time range for 1 year or more instead of 6 month period

    1 vote
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  2. Live Reports on Wallboard direct weblink

    We recently converted from Mitel and used Brightmetrics for reporting. We were able to create weblinks for the wallboards and unlike RingCentral, we didn't need to log in to view Live Reports. With RingCentral we now need to log into an account to view the wallboards and this makes it difficult to display them on a smart TV.

    1 vote
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  3. The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

    The customer wanted to have the option to disable automatic AI notes using her portal for a specific user.

    1 vote
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  4. Ability to change the wrap time message in Queue settings

    When ACW countdown ends, the message says "Your breaktime is over" - Can this verbiage be changed?

    1 vote
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  5. Ability to see the caller ID number in the queue using the RingCX Real time Analytics dashboard

    Ability to see the caller ID number in the queue using the RingCX Real-time Analytics dashboard.
    The customer wanted to see the actual number of the caller ID number in the queue.

    1 vote
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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  6. Ability to pull an entire year of data within the performance analytics

    I should be able to pull more than 6 months worth of data. If I need to pull YTD numbers I should be able to export that from the site without having to go back into old excel files to try to get the data.

    1 vote
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  7. Add the Session ID column to Detailed Call Log Reports

    Add the call Session ID to the Detailed Call Log Report so we can easily group the calls together.
    The Session ID is already part of the call data, and part of the Anayltics reports, so should be simple to add to the Call Log Report and make it 100% MORE useable in the process.

    1 vote
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  8. Ability to schedule subscriptions on the half hour

    We send out a phone time report using another system. I would love to be able to do it from this system but i want it half way through our prime phone time. Which is 10:30am and 3:30pm which does seam to be available with your system.

    1 vote
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  9. Ability to Filter Phone Numbers

    The customer wanted to get the reports on how many times the ANI called their number. They wanted to have settings for filtering the phone numbers on how many times it called their main number.

    1 vote
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  10. Critical Hard Phone Failure Log (e.g., Phone Freeze, Auto Reboot)

    We are experiencing critical issues with Poly phones, including unexpected reboots and freezes during calls, despite QoS reports indicating "good" status. Unfortunately, no logs are being recorded for these failures, which hampers troubleshooting efforts.

    1 vote
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  11. Ability to pull assigned queues within Performance Reports along with Department.

    It would be nice to be able to pull the list of agents with their department along with their assigned queues, this would prevent a lot of side work for other outside reporting

    1 vote
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  12. Further filtering for call type

    In the business analytics it would be nice to be able to filter for what happened on the call- missed with or without vm, abandoned, answered, etc. to see just those options.

    1 vote
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  13. Remove the Company Number in Call Log "Forwarded To" Column

    When going to Reports>Call Logs>Detailed>Expand All , I can see that the calls are being forwarded to the main company number. The call is not but forwarded but it is showing there as default in Voip. We want this removed because it is unnecessary and confusing if we will generate a report.

    I don't want to remove the entire column of "Forwarded To" because we wanted to have visibility if the user is doing a legit call forwarding. We just want it to be blank if there's no call forwarding made. No need to put the main company number in…

    1 vote
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  14. Sip based direct routing solution

    -Calls for our number range are directly forwarded to us and that our outgoing calls are routed without any regulation or additional processing by your system. We want to implement this change without using an Azure app, Teams app, or similar
    -No automated interface to Microsoft Teams.
    -BT should not have access to our tenant, neither via a service admin account nor via an Azure interface between our tenant and the BT cloud portal.

    1 vote
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  15. Adoption & Usage call minutes

    The Adoption & Usage feature's call minutes do not provide accurate data. We hope to have this feature fixed and ensure it also counts the Call Queue calls.

    1 vote
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  16. Add a Report for Blocked Calls

    Add a Report for Blocked Calls

    1 vote
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  17. Business Analytics - Toggle Data Filters

    It would be helpful to be able to quickly change/toggle data filters when you drill down in Business Analytics reports. We are monitoring Abandoned along with Missed without VM calls. Currently the Data Filters only allow you to select one Result at a time. If you want to change the Data Filter to another Result you have to delete the current Data Filter then add a new one. It would be much more efficient if you could just select the new Result within the current Data Filter. Better yet if you could select multiple Results there would be no need…

    1 vote
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  18. Replay viewers report/Replay recordings report

    There are some articles that the customer found about Replay viewers report and replay recordings report that they wanted to have with their Analytics page

    Here are the articles:
    Replay viewers report
    https://events-support.ringcentral.com/hc/en-us/articles/4469743577492-Replay-viewers-report

    Replay recordings report
    https://events-support.ringcentral.com/hc/en-us/articles/4469813690644-Replay-recordings-report

    1 vote
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  19. Kick Out of queue when call is "refused"

    We would like to have an option that when a team member "refuses" a call, it automatically logs them out of the call queue. This way, if a team member goes to lunch/break but forgets to log out, it will not negatively affect their refused call ratio. It will also make sure that the Live Reports accurately reflects who is actually available and who is not. We do not want phone calls ringing to a team member who is not there.
    In a previous phone system we had, this feature was called "Kick Out" because when a team member refused…

    1 vote
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  20. We need to be able to decline a call, then come back into the app & answer it when available

    When a call comes in on a call queue, the call members need to be able to decline the call if they are unavailable, & then when available go back in & answer that call if it is still in the queue. The problem we have, the call queue members also take care of customer checkouts, so if they are busy, or else on another line that is not connected to ring central, the call keeps ringing, & ringing even if you push the decline button, it comes back around & rings again after the call wrap-up setting interval. This…

    1 vote
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