1101 results found
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sms log report in regular time and not zulu time
It would be better to have the time in the SMS Log show up as EST, CST, etc.....currently on the screen it shows the right date and time but on the downloaded report it shows Zulu time...I can read it but the managers here cannot seem to grasp it. Please make that switch to make easier for those who cannot calculate Zulu time.
1 vote -
need a report on deleted users
We are trying to query data on some of our old users and want to query our external database that saves call recordings. Right now there is no way to pull up the deleted users from the past. The audit trial has a limit of 180 days, this seems like a pretty big limitation. If this data is to be stored with the current system then users must be left in the "disabled" state for a long time, this will cause clutter on the user dashboard.
1 vote -
Call log history over 60 days in the RingCentral Mobile App
A known limitation exists regarding the search functionality for call logs in the RingCentral App. If the number of call logs older than 60 days exceeds 250 records in the initial FSync, and the user has not manually retrieved older data by scrolling, these previous logs will not be searchable. This is due to the search function only accessing data from the local database.
Call log reports data retention limitation should be more than 250 records after initial FSync
1 vote -
Able to generate report to view last usage of device
when is the last time a user utilized their desk phone
1 vote -
able to view reports for list of devices assigned to users
which users are using a Cisco SPA-508G deskphone
1 vote -
Analytics Report
how to create a unique report
I would like to pull a report by agent by week for # of dials
please provide directions on how to1 vote -
Report to show how many calls each queue member has answered
A report which shows how many calls a queue member has answered, who has answered the most, average time to answer calls for each queue member.
If there is a way to automatically disregard calls where the caller has hung up after waiting less than 30 seconds so it isn't included as a missed call or abandoned
1 vote -
performance report on IVR external transfers
I need to pull up performance reports on how many IVR calls went to the external transfer
1 vote -
Call volume widget request: Only show successful Outbound calls
The Customer is requesting to add a new Call volume type. Where, it will only show successful Outbound calls. Right now, that's not available. There's a type for that but it also shows the unanswered calls.
1 vote -
Report on Final Disposition of Call, here it concerns Abandon(Park) and Abandon(Hold), rather than Both.
Could we please move away from having every instance of Abandon(Park) and Abandon(Hold) reported? And just report on the final disposition of the call, whether it’s a (Park) or a (Hold)?
It's causing a lot of confusion and it's unclear how many answered calls actually ended up in an Abandon(Park) or (Hold) situation when the KPIs are pulled up.1 vote -
Hide my information about who I am speaking with from incoming calls
My employees are able to see the phone number of the person I am speaking and possibly their called id info. This is causing a problem when I am speaking on the phone with a confidential person about sensitive information. How can I keep these details from appearing to my employees.
1 vote -
Option to retrieve deleted recorded calls
Option to retrieve deleted recorded calls
1 vote -
1 vote
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IVR inbound caller number dialed
Can you allow none contact center accounts the ability to determine which IVR phone number the inbound callers are using to call in? please and thank you
1 vote -
Digital Channels >> Supervisor "barge in/whisper"
Digital Channels >> Supervisor "barge in/whisper" : In the "message/text/chat" can the color be different than the agent for clarity, to separate the note from/by supervisor? I see the name but a color would help separate when a) customer, b) agent, and c) supervisor are all in there "talking".
1 vote -
Need to be able to report on UTM campaigns attached to calls
Users need the ability to set-up campaigns within Ring Central that have various attributions, i.e., utmcampaign, utmmedium, utm_source, etc. Users would like to be able to report on the effectiveness of their marketing based on the incoming calls received.
1 vote -
Feedback on Call Log Recording Status Icon Hover Delay
Hello RingCentral Team,
I would like to provide feedback regarding the user experience of the call log recording status icon. Currently, when a recording is unavailable (for example, due to the call length being too short), users must hover their mouse cursor over the icon for nearly three seconds before the explanatory message appears. This delay can cause confusion and negatively impacts usability.
To improve user experience, please consider significantly reducing the hover delay or providing immediate visual feedback when a recording is unavailable. Clearer and quicker communication of recording status would greatly enhance the usability of the call logs…
1 vote -
user groups
Giving a user the ability to select any user within performance reports and not being limited to only User Groups. We've created groups Academies for schedules reports, but the managers of those groups can't see other users in the company. This is a pain as we would need to also create other groups with all users for each of those managers
1 vote -
disable location tracking
Option to disable geographical location or opt out/disable any location or device tracking in RC Rooms or RCV
1 vote -
Fax confirmations and reporting
In need of a more metrics and reporting regarding outbound faxes.
Confirmation Page:
Provide information like time and date, the number dialed, username of sender, fax result. This could be an optional feature that you could turn on for all users to receive an email with this information after a fax.Reporting:
It would also be helpful in the call logs to provide more information on the sent faxes. Provide information on the amount of attempts until being successfully sent, etc.1 vote
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