880 results found
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Creating the call timing
creating the call timing of all the calls we had in the past.
1 vote -
one button monitoring
cx says we should have one button where he can check everything that he needs to check for monitoring how many calls currently ongoing and to what user ext from call queue did it went thru
1 vote -
Hard Phone Connectivity Alert
Would be good to extend the room device connectivity alerts to hard phones. For example when changing from online to offline. This would assist with issue identification, whether with RCs solution or with our own network (i.e. all hard phones in one location go offline).
1 vote -
Have service status notifications in other languages
As we live in Quebec, Canada, when we send out communications to our users, we need to provide a French version by law. If a French version of the Service Status notifications can be an option, we can send it to our users instead of having it translated every time. Thanks
1 vote -
Select multiple call Queues in LOB (Line of Business Analytics)
I am building a report where-by we want to filter to only show data for call queues. In LOB, there does not appear to be a way where-by we can select all call queues without doing it manually, one by one (and there are thousands of Call Queues)
1 vote -
Sort Performance Call Log Report by Users Extension
We need to be able sort the call log report by the users extension. RIght now we can sort by "from", "length", "start time" and "direction". When creating a departmental call log report with multiple users being able to sorrt by the extension makes more sense so each user can see their calls at a glance. (yes I know they can sort it themselves in excel, but that is assuming they are proficient in excel). it makes more sense to juast have it sorted when they receive it.
1 vote -
Live Training on Analytics
A live training in the analytics. Each office utilizes the data in a unique way and surely would benefit from this
1 vote -
Allow custom work week in LOB Analytics
I have a retail customer whose work week is Sunday to Saturday and wants a weekly report to reflect this. Last 7 days to date only works if you manually do it on the day in question, they need a report subscription that allows a weekly report Sunday to Saturday
1 vote -
Enable call metrics for CCRNs to be viewed within the Call Log and Analytics.
So far the only call metrics that can be seen within the Call Logs in the RC Portal are from users. However, many accounts have numbers that are routed through a CCRN and those logs cannot be found when searched within the Call Log. Having this ability can help better analyze call quality issues from calls being routed through the CCRN and not just from users.
1 vote -
Need a way to limit the user that a Person can see on Reports
I need a way setup users in analitcs so that The user can only see the people that report to him. Right now when a user is added to analytics he can see all of the company.
1 vote -
Choose between internal and external calls on Active Users graph
It would be useful to be able to share the graph of Active Users just based off external calls.
1 vote -
Selective application of global filters
We would like to be able to change the dates globally on a dashboard without also having to change hours or days of the week for day segmentation analysis.
1 vote -
Duplicate analytics report
it will provide an accurate information about live reports if it's not duplicated
1 vote -
Fix the spacing on the "Real Time Dashboard"
The spacing for the dashboard is wide which takes up a lot of space. Is it possible to trip down the spacing so when viewing the dashboard you do not have to scroll up or down to view all the team members.
1 vote -
Fix your call reports
To work
1 vote -
Add Handle Time and Answered to Outbound KPI
Hi, we're looking to submit feature requests for the following:KPI column for Outbound: Handle timeIt seems like it's only tracking inbound handle time per call currently.Add #Answered to the Outbound column on performance reports.Its only available for inbound calls currently.
1 vote -
It would be nice to be able to clone/copy alerts to make these easier to set up
I tyhiunk we save system managers time in setting the system up
1 vote -
Talk time and hold time available in the live reports.
This will help account owners in checking how long the users put the caller on hold during the interaction.
1 vote -
To have an option to delete calls from the performance reports
To have an option to delete calls from the performance reports as if they will be deleted from the call logs, it takes time for them to disappear from the Analytics side (PR).
1 vote -
Automatic Quarterly Export of Analytics
The Analytics system seems to lose all data beyond just a few months (2? 3? ). This makes it truly difficult and a huge loss of valuable information to any customer who wants to look at that data and compare it year over year. An automated export of the month, or quarterly totals of calls, minutes and other KPIs should be there, saved to perhaps the Billing tab of the service portal for easy download, or somewhere similar in that portal. We've been a Ring customer for 2 years, and now I cannot tell our Board how much Ring has…
1 vote
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