1220 results found

1. An analytics report for specific user extension total handling time right after receiving the phone call and placing the call on hold

   Wanted to see truly only the time this
   user has been live talking, not any time on hold, transfer, Hold, etc.

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2. Add alert of adding a number to sms campaign

   It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.

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3. Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer...

   ... it.. Include in call logs or analytics the exact length of time it takes to transfer a call from dialing the main number until someone answer it.

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4. Statistic on Customer TOTAL Hold Time

   For a performance report would like to be able to monitor how long a customer is on hold for adding up their TOTAL hold time in ALL QUES not just how long they waiting in each que.

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5. Tag/Categorize calls for business analysis to solve business problems

   We have Ring Central and use Auto Receptionist and call queues. Admin can setup tags or categories in the portal (i.e. call resulted to a sale, call related to receiving shipment, call related to upgrading shipment, call related to account expiration). Agents can choose the admin pre-defined tags/categories and assign it to the call in order to track the TYPE OF CALL. Admin can run the reports filtering by tag/category in order to analyze types of calls. This features is HUGE for us. It will help the admin know how to run their business better like: 1) track phone sales vs online sales, 2) change their website to include more information to avoid a support call, 3) build more online client solutions to reduce a support call, address common FAQS to reduce a support call, do XYZ to increase phone sales.Right now my agents have to literally count and remember to count calls that come in for call types of X,Y,Z in order for me to analyze the type of call to see how and where we need to improve things.

   We have Ring Central and use Auto Receptionist and call queues. Admin can setup tags or categories in the portal (i.e. call resulted to a sale, call related to receiving shipment, call related to upgrading shipment, call related to account expiration). Agents can choose the admin pre-defined tags/categories and assign it to the call in order to track the TYPE OF CALL. Admin can run the reports filtering by tag/category in order to analyze types of calls. This features is HUGE for us. It will help the admin know how to run their business better like: 1) track phone sales… more

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6. Live Report Service Level and Queue Monitor Change

   I would like to see the ability to choose more than one queue to monitor the service level and queue monitor, like you can for Agent Monitor and Queue calls graph.This would allow us to see "company wide" statistics like the service level for all queues is 88% and there are 12 total calls waiting, but we can still track service level and calls waiting by individual queues if needed. Total Calls Waiting: 12 Service Level 88%Sales Calls Waiting: 2 Service Level 97%Support Calls Waiting: 10 Service Level 80%

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7. Be able to set Total Talk Time as a set field For User

   It would save me a lot of time from having to select this field many times throughout the day. Thanks!

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8. Average abandon rate for a queue in Analytics Performance Reporting

   This would be useful to determine how quickly the callers are abandoning the call. Are they leaving in less than the established threshold? This historical data would provide some much needed insight that would assist in making adjustments as needed to better serve our customers and see and understand trends.

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9. Analytics for Meetings Dashboard: Report Specifically For 1 Day Only

   Current status:
   - Clickable links: Last 7, 30, 180 days, 12 months, and custom range.
   - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days.

   Why is it useful
   - Accurate data/information for reports that will be generated that targets daily performance.

   Who would benefit from it
   - Everybody who is using RC, all of your Clients.

   How should it work
   - In the clickable links, add yesterday.
   - In the custom range, please allow the users to generate report for 1 day (same from and to date).

   Current status:
   - Clickable links: Last 7, 30, 180 days, 12 months, and custom range.
   - Custom range doesn't allow us to generate a report that's for one day only. Minimum days for the report is 2 days.

   Why is it useful
   - Accurate data/information for reports that will be generated that targets daily performance.

   Who would benefit from it
   - Everybody who is using RC, all of your Clients.

   How should it work
   - In the clickable links, add yesterday.
   - In the custom range, please allow the users to generate report for 1 day (same from and to… more

   2 votes

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10. Downloading Peformance Reports - Hourly

    You can view the call volume, by hour, for a 24 hour period... or a 7 day period...but you can't download that data. You should be able to.

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11. Text Receipt Report

    Report to detail text messages, sent, delivered, etc..

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12. Exclude weekends for call log analytics

    Any analytics that we are trying to run over a week long period include the weekends in them. Half of our staff does not work on weekends so end results (all the means/averages tallied up) look bad.

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13. Analytics: Voicemail total minutes

    I receive a copy of voicemail notifications/transcript via email but on 1 voicemail per email basis requiring me to spend a lot of time sorting thru each email. I would like to have a feature added that once the dates are filtered out, all voicemails will show the individual as well as the total minutes of the received voicemails.

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14. Service Status - Analytics Portal

    On the service status page (https://status.ringcentral.com/) it would be beneficial to see status regarding the analytics portal. There has been a recent incident of this service being down and it would be nice to see this reported here. Thanks!

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15. Update KPI to show text messages

    communicating through the text feature for some is more popular than making a call. So it would be nice to see how often it is being used daily.

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16. Graphs showing individaul/ user KPIs

    Under, Performance reports, you are given KPI info in a graph form, for the company as a whole.what we are asking for the graph to be available for the user information as well.

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17. More Customized Analytics

    It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose "during hours" or "after hours" to know how many of the calls I missed were because of that. Then it would be great to know if 10 of my 100 calls were from the same person who like to call repeatedly while I'm on the other line. In fact, it would be really awesome if I could select that the call was missed because the line was busy or occupied. Thanks!!

    It would be great to run most customized Analytics. I like to look the analytics for each month on each of our phone numbers. However, I would like to see more fields to choose from to get more details analytics. I would like to be able to choose "during hours" or "after hours" to know how many of the calls I missed were because of that. Then it would be great to know if 10 of my 100 calls were from the same person who like to call repeatedly while I'm on the other line. In fact, it would be… more

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18. Option to download participant in RCV meeting

    Please consider to have an option to download participants list and have the same options and view as "Meeting Dashboard" for QOS > Meetings/RCV meetings.Or if not, add RCV meetings on Meeting Dashboard so that users/admin can view the details and have an option to Export Details to CSV.

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19. New Dial VS Existing Dial Filter

    Hello, Having the ability to filter first time dials VS repeat dials in a call log would be extreamly helpful. This would be a tremendois help in managing how many new aquisition calls our sales rep's are making VS how many existing client calls they are making. We can use this data to corilate with their pipeline strength and retention.

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20. Missed call and schedule call reports request via email

    Missed call and schedule call reports request via email

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