1139 results found
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Ability to see if the call is answer using a deskphone or desktop/mobile app
Daniel Lenzo of Opportunity for Post-Acute Recovery, LLC Asking for an option to verify if the call is answered using a desk phone or desktop/mobile app on the analytics report. That way, he'll be able to monitor if their staff is the one who answers that call from another person.
2 votes -
bring back call volume and queue monitor
You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing
2 votes -
Need to be able to filter time of day - reports and analytics
Would like be able to filter sort out incoming calls ONLY between 8am - 5pm Monday - Friday within the last 3 months.
2 votes -
Analytics and Reporting Needs for FWD, International and Log Running Calls.
I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls
2 votes -
Rooms and Devices Status for 24 hours
Rooms and Devices Status changes every 15 minutes.It will add the number of devices offline every 15 minutes for 24 hours.Please check it on Reports > Analytics > Rooms and Devices > Devices
2 votes -
Total numbers of calls connected and answered in analytic reports
As my customer said, he wants to see the same results when he checks his call logs report in the admin portal. The Analytics though has it, a total of inbound calls. But customer prefer to see how it is listed in analytic reports
2 votes -
list out status by agent
it would be beneficial to see the status of each agent. So when a call comes into a queue it would then show which agent is ringing, talking, on an outbound call, etc, instead of just showing the overall status of agents.
2 votes -
Request to remove the option for the users to delete call logs and recordings
Request to remove the option for the users to delete call logs and recordings on the account.The customer does not want standard users to have access to call logs and recordings, They should not have the option to delete call logs as well. Only the Super admin should have access.
2 votes -
Syncing RingCentral Analytics to Monday.com CRM
Customer on 22045665 is requesting to have a feature where RingCentral Analytics can be added on the API for Monday.com CRM, or at least, sync their performance reports on Monday.com without manually exporting an excel file.
2 votes -
Deleted numbers to be remove on Analytics immediately or lesser than 6 month
Customer provided screenshot of the (07) phone numbers that they want to remove on the Analytics , there is a information showing " Data for Deleted numbers is stores for 6 months".
These numbers where the temporary numbers for porting, and the port was completed on the 8th of February.
Customer has asked to have them removed from Business Analytics so as to make it easier for Executives to build their own Business Analytics dashboards.2 votes -
Add an analytic for failed calls
If a user places or receives a call and it either fails to get out from the original user or fails to reach its destination and why it failed, where it failed, and possible troubleshooting steps.
2 votes -
Analytics Role Setup per User
The superadmin should be able to set up a specific filter for their users on the analytics portal
1 vote -
I'd like to set a daily call report subscription for the current week to show the call volume status current for the week.
I'd like to set a daily call report subscription for the current week to show the call volume status current for the week.
1 vote -
Analytics: Ability to run a subscription on demand to email the report to specific users
Need to be able to run saved report from the subscription "right now" and specify email addresses to send that may not normally be a part of the sub.
1 vote -
Report for voicemail to text feature
Its much easier if there's a type of Report for voicemail to text feature which you can check for users enabled on the account
1 vote -
Ability to delete call recording but preserve the call under call log
Hoping to have option in the future to delete the call recording and still preserve the calls under call log report.
1 vote -
Total number of faxes sent and received within a specified date range in admin portal reports
"It would be highly beneficial to have an option in the Admin Portal Reports to view the total number of faxes sent and received within a specified date range."
1 vote -
Dashboard either within the RingCentral admin portal or analytics that can automatically/manually check the health and connectivity of a loc
Dashboard either within the RingCentral admin portal or analytics that can automatically/manually check the health and connectivity of a local number or toll-free number, specifically from within and across all major carriers
1 vote -
Allow Admins to see the IP Address or Network where users sign in
Title
Allow Admins to see the IP Address or Network where users sign in
Description
Please add a feature that allows Admins to view the IP address or network location used by users when they sign in to RingCentral.
This would be very helpful for:
Troubleshooting user connectivity issues (especially for remote agents)
Verifying login locations for security
Tracking suspicious or unauthorized sign-ins
The IP address or network information could appear in the Admin Portal > User Activity / Sign-in History, and also be available for export in audit logs.
1 vote -
Business Analytics - Dashboard Easy Access
The objective is to deploy multiple displays in different venues without access to a keyboard and mouse, yet still be able to display the dashboard.
The customer would like to request that the dashboard stop hibernating to reduce the need for credentials to be re-entered repeatedly.
1 vote
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