796 results found
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Analytics Widgets to compare data
To have an ability to Compare calls between departments/call queues or sites,
wanted to have only one widget where it will say the departments, the users included and detailed call routing - internal transfers, incoming and outgoing calls on a more detailed filter for comparison.1 vote -
Generate Volume / % of abandoned calls and volume of calls received outside working hours
I need to generate a report from our switchboard, to find out the following over the last 6 months:
1 vote -
Video Recording - Daily/Weekly/Monthly Reports
Would love to have a specific feature for our Daily/Weekly/Monthly Reports for our Video Recordings on our analytics to see which users are recording the meeting and not having to go through each individual recording.
3 votes -
Add "Forwarded To" information to an Analytics report.
Under The reports "Call Log" there is a column stating "Forward To" which pops up under the detailed view . I would like to be able to generate and export this information in a Analytics Report.
3 votes -
Have an option on analytics to hide the deleted users on the query
We have deleted users on the account and as per article"https://support.ringcentral.com/article-v2/Analytics-Portal-Performance-Report-Data-Discrepancies.html?brand=RC_US&product=RingCentral_MVP&language=en_US" the data of the deleted users will stay on the analytics for 6 months, please include an option to hide the deleted users when generating reports on analytics
2 votes -
Request to have the option to download the report under the Business Analytics report
Request to have the option to download the report under the Business Analytics report
2 votes -
Need an alert for this.
We have had Room Meetings left active when the host person did not click LEAVE or else end that meeting. So, it is left running for hours.
I need an Alert made to trigger if any Meeting goes beyond, say two hours, and send an alert to check it. Or else make the Alert selective for abnormal timing periods.
1 vote -
Analytics and Reporting Needs for FWD, International and Log Running Calls.
I would like to see some more reporting in analytics. I need to provide monthly Statistics on the following items. Forwarded CallsInternational CallsLong Running Calls
2 votes -
remove ringcentral logo on reports
The customer would like to generate reports that will not include RingCentral's logo on it. Attached screenshot for reference.
1 vote -
1 vote
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call log & session logs show missed call, even when a 404 from ICP or 486 from TEL is received
call log & session logs show missed calls, even when a 404 from ICP or 486 from TEL is recorded. This is related to SFDCC 21341855 and more
1 vote -
Agent State Log in Analytics Live Report
It would be very helpful if we add Agent State Log in Analytics Live Report. Currently, the customer has the option to see the "Status" Column within the Agent Details Widget but that only shows if the agent is available or unavailable but not the Agent status which shows how long an agent has been in a status.
5 votes -
App Adoption Report
It would be great to have a simple, easy to access report showing the app version used by all users. If this is available now, it's not obvious. If RC is going to force a minimum app version, which is reasonable, it should make it easy for admins to identify non-compliant users.
4 votes -
Report Subscription Customization
For Analytics Report, It would be great if we can add customs subject and make in only delivered on specidic Days of Week an don specific Time.
3 votes -
Export of expanded call flow in Performance Reports
It would be nice to be able to produce a printed/exported report of detailed call flow in Performance section of Analytics. While it can be displayed, according to support - "Performance Reports do not currently have a feature to be able to download the expanded call flow views."
3 votes -
The ability to check performance reports of all call queues even though you're not assigned as manager to it
The ability to check performance reports of all call queues even though you're not assigned as manager to it
4 votes -
bring back call volume and queue monitor
You used to have call volume in a 24 hour period and calls in queue, that has now disappeared and there is nothing
2 votes -
Add alert of adding a number to sms campaign
It would be nice for the admin and user to receive an email letting us know the number was added to the SMS campaign. Also, provide analytics on the sms message in the campaign to make sure we are not in violation.
1 vote -
Good to have Alerts for Missed calls
I would like to create a analytics alert for when the company has a number of missed calls. It would be nice to be able to narrow down to calls that lasted longer then 10 seconds or something.
1 vote -
Agent Activity Report
Agent reporting of their accessibility and availability to answer calls, i.e. Agent A was available and accepting queue calls from 9a-12p EST & from 1p-6p, they were available but not accepting queue calls. The live agent report is helpful, but having a retrospective could help determine why missed calls occurred and help pinpoint tech issues when multiple VoIP services are being used congruently.
9 votes
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