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  1. Customer want to have a specific filter for their Performance Report to sort each of their specific attendees to check how many meetings they already attended to an entire date frame.

    4 votes

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  2. ring-central software automatically logs in date contact was entered

    1 vote

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  3. Have the business analytics data auto refresh throughout the day so it can be kept up on a live screen and shared.
    Also have a hold queue update so we can see if their are guests on hold in real time.

    2 votes

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  4. The capability to automatically add the users on a call groups based on job title.

    1 vote

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  5. Would love to have access to changing the date range in business analytics regardless of the user. Right now, if one user creates a dashboard, another user cannot change the date range.

    4 votes

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    • basically all i want the live reports to show call times for "call connected" & total outgoing calls made
    1 vote

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  6. Create an analytics report data filter for recorded calls only.

    1 vote

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  7. The customer wants to have an option where RingCentral can provide a report if a call queue needs more call takers/member

    2 votes

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  8. The customer has an idea of being able to call a park to a specific extension.

    2 votes

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  9. Customer wanted to be able to check the reason why calls are getting dropped.

    9 votes

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  10. Be able to identify and report calls based on other metrics such as Minimum call quality or maximum length of "Good" call quality. Right now a call is considered "Good" if it disconnects and reconnects every two minutes.

    1 vote

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  11. Add the time spent on DND (per user), calls transferred between specific departments (from admin to sales) and unsuccessful call transfers (if possible, between specific departments) on the reports

    2 votes

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  12. In Business Analytics, the Call Records default dashboard in the Business Analytics page does not have the same information as the Call Logs report. For example, it's missing calls and it doesn't report the forwarded numbers. All data, regardless of reporting tool, should tie-out.

    1 vote

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  13. If we download a performance report in Excel format there is the Session ID in first column but as we have a huge amount of call data (i.E. for month or quarter), the CSV format is the only way we can handle that. But here is where things got worse: if downloading the same report as CSV, the session-ID is missing. It would be very nice if the same report gives the same data regardles which file format you choose. This is a bit annoying. There was also a Case open to this with the reaction: "Thank you for your…

    14 votes

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    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  14. To add voicemail report in MVP Multi-Site.By this, the admin can view a report that shows the number of unanswered voicemails on a daily basis. This would help corporate teams and individual owners ensure that they are checking voicemail messages.It is best that admin will have visibility into how many voicemails each location is getting and how many are being listened to.

    8 votes

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  15. When filtering call information, its helpful to see the KPIs for Outbound calls as well.

    4 votes

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  16. 1 vote

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  17. There should be an option wherein we can search for the most called hours for that month or week, because we are aiming to know on which hour do we have most call volume for the purpose of availability of schedules.

    4 votes

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  18. Currently ring central does not allow everyone in the office to have access to text message to main phone number. We only have one phone number the customers call and text. All employees need to have access to reply to those text messages coming in. currenly only one extension can reply to those text message. we need all extensions and everyone in the office to be able to reply to those messages

    1 vote

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  19. Missed calls while/because user was on a call

    1 vote

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    New  ·  0 comments  ·  Live Reports  ·  Admin →
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