Settings and activity

122 results found

1. Display User Extension Number When Transferring From RingCX To RingEX

   27 votes

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   Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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2. Ability to retrieve sent fax messages beyond 90 days

   31 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean Lompero supported this idea  ·  Dec 23, 2025

3. Interaction Search

   4 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Pamela Jean Lompero supported this idea  ·  Dec 12, 2025

4. Different SMS recipients for Main Number and IVR Menus

   34 votes

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   5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Pamela Jean Lompero supported this idea  ·  Dec 9, 2025

5. Allow all phone numbers in the RingCentral account to be used as an Outbound Caller ID for any extension in system

   29 votes

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   New  ·  1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Pamela Jean Lompero supported this idea  ·  Oct 30, 2025

6. Reports to filter on how many customers are reaching the maximum wait time and are getting transferred to external number

   16 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Accessibility  ·  Delete…  ·  Admin →
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   Pamela Jean Lompero supported this idea  ·  Sep 26, 2025

7. Dashboard for agents and supervisors in RingCX

   85 votes

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   Under Review  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Pamela Jean Lompero supported this idea  ·  Sep 25, 2025

8. Ability to change voice mail email notifications

   7 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean Lompero supported this idea  ·  Sep 25, 2025

9. Call waiting audio option in Admin portal settings

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean Lompero supported this idea  ·  Sep 25, 2025

10. RingCX Voice Queue Call Distribution

    19 votes

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    Under Review  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Pamela Jean Lompero supported this idea  ·  Sep 23, 2025

11. Super Admin full access to VM and SMS on the Admin Portal

    73 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Pamela Jean Lompero supported this idea  ·  Sep 18, 2025

12. Receive Fax in Multiple RC App Users

    28 votes

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    New  ·  14 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Pamela Jean Lompero supported this idea  ·  Sep 10, 2025

13. Ability to export international calling list from the Admin Portal

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean Lompero supported this idea  ·  Sep 4, 2025

14. Resolve voicemail to text. Some voicemail transcriptions fail.

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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    Pamela Jean Lompero supported this idea  ·  Sep 3, 2025

15. Sync RingCentral App status with RingCX SPOG status

    9 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean Lompero supported this idea  ·  Aug 27, 2025

16. Option to take no Voicemail for a user

    8 votes

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    New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Pamela Jean Lompero supported this idea  ·  Aug 27, 2025

17. The capability to disable voicemail totally and let the call ring until the caller decide to end the call.

    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pamela Jean Lompero supported this idea  ·  Aug 27, 2025

18. Disable Voicemail - Enable Faxing

    26 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Pamela Jean Lompero supported this idea  ·  Aug 26, 2025

19. Block a number Globally for the entire company, without it being attached to a Super Admin extension

    10 votes

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    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean Lompero supported this idea  ·  Aug 21, 2025

20. Simplify login for SSO/enterprise users

    19 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Pamela Jean Lompero supported this idea  ·  Aug 21, 2025