Settings and activity

117 results found

1. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

   Pamela Jean shared this idea  ·  Jul 25, 2025

2. RingCentral University

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 24, 2025

3. Development Plan Ringsense

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Jul 22, 2025

4. Express Link to work with email filters

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 16, 2025

5. Allow multiple supervisors to monitor a call simultaneously

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   Under Review  ·  14 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 11, 2025

6. rearrange or customize icons in the HU

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   3 votes

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   New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Jul 10, 2025

7. RingCentral App Status

   18 votes

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   New  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 8, 2025

8. access and review video call recordings in Analytics

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Jul 8, 2025

9. Mobile app as endpoint of RingCX

   37 votes

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   Planned  ·  4 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 2, 2025

10. Call recording auto pause when sharing sensitive inform for PCI compliance

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 2, 2025

11. increase fax attachment limit

    38 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 1, 2025

12. desk phone label name

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    New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 24, 2025

13. Option to Retrieve Delete Voicemail from Deleted Extension

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 24, 2025

14. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Not clear, provide precise details and problem statement

    Pamela Jean shared this idea  ·  Jun 24, 2025

15. Add priorities (ranks) to digital queues by agent similar to call queues

    7 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 23, 2025

16. would like digital interactions to prompt the agent only after they finish the call, not while the call is in progress

    4 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Jun 23, 2025

17. Job Position/Title for User Name

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 18, 2025

18. restrict permission to view digital Interaction.

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Can you please provide more information?

    Pamela Jean shared this idea  ·  Jun 5, 2025

19. Restrict permission to view digital access.

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    2 votes

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    "customize the visibility of the message bar on a per-user basis on RingCx"

    Do you meant restrict access to the search bar? or restrict access to the "All messages" tab completely or something else?

    Pamela Jean shared this idea  ·  Jun 5, 2025

20. Disable RNA functionality

    7 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Jun 4, 2025