Settings and activity

121 results found

1. RingSense License Reassignment

   7 votes

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   0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE (AI Conversation Expert)  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Implemented  ·  Sushant Hiray responded

   This is already supported by the RingCentral Billing portal.

   For any RingSense license, you can un-assign or re-assign it any time. Please see the attached screenshot.

   You can find additional details here: https://support.ringcentral.com/article-v2/Managing-licenses-in-RingCentral-account.html?brand=RingCentral&product=RingEX&language=en_US

   Pamela Jean supported this idea  ·  Aug 18, 2025

2. 911 through RingCentral

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   Under Review  ·  0 comments  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Aug 15, 2025

3. caller id

   9 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 31, 2025

4. Extracting more RingSense Data via Reports or API

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 29, 2025

5. add an "N/A" (Not Applicable) option in Ringsense, when AI grades a calls

   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  Sushant Hiray responded

   Thank you for your valuable feedback. We've now implemented this feature and is available on your account. Scorecard answers can also include N/A as an option.

   Pamela Jean shared this idea  ·  Jul 25, 2025

6. RingCentral University

   8 votes

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   New  ·  0 comments  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 24, 2025

7. Development Plan Ringsense

   5 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Jul 22, 2025

8. Express Link to work with email filters

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 16, 2025

9. Allow multiple supervisors to monitor a call simultaneously

   72 votes

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   Under Review  ·  15 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jul 11, 2025

10. rearrange or customize icons in the HU

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    3 votes

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    New  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Jul 10, 2025

11. RingCentral App Status

    19 votes

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    New  ·  5 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 8, 2025

12. access and review video call recordings in Analytics

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Jul 8, 2025

13. Mobile app as endpoint of RingCX

    39 votes

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    Planned  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 2, 2025

14. Call recording auto pause when sharing sensitive inform for PCI compliance

    8 votes

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    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 2, 2025

15. increase fax attachment limit

    42 votes

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    Under Review  ·  10 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jul 1, 2025

16. desk phone label name

    5 votes

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    New  ·  1 comment  ·  RingCentral Contact Center » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 24, 2025

17. Option to Retrieve Delete Voicemail from Deleted Extension

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 24, 2025

18. ability to Adjust the delay associated with the "auto-answer" behavior for agents handling email interactions within the RingCX product.

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    0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

    Not clear, provide precise details and problem statement

    Pamela Jean shared this idea  ·  Jun 24, 2025

19. Add priorities (ranks) to digital queues by agent similar to call queues

    7 votes

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    Planned  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Jun 23, 2025

20. would like digital interactions to prompt the agent only after they finish the call, not while the call is in progress

    4 votes

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    New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Jun 23, 2025