Settings and activity

102 results found

1. would like digital interactions to prompt the agent only after they finish the call, not while the call is in progress

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   New  ·  0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Jun 23, 2025

2. Job Position/Title for User Name

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jun 18, 2025

3. restrict permission to view digital Interaction.

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Can you please provide more information?

   Pamela Jean shared this idea  ·  Jun 5, 2025

4. Restrict permission to view digital access.

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   "customize the visibility of the message bar on a per-user basis on RingCx"

   Do you meant restrict access to the search bar? or restrict access to the "All messages" tab completely or something else?

   Pamela Jean shared this idea  ·  Jun 5, 2025

5. Disable RNA functionality

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Pamela Jean shared this idea  ·  Jun 4, 2025

6. Huge Volume Fax using Email to Fax

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jun 3, 2025

7. Bulk Update for Emergency Response Locations

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  Jun 3, 2025

8. Rejected calls should not return on the same member on call queue

   28 votes

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   2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Pamela Jean supported this idea  ·  May 15, 2025

9. AI follow-up emails in RingSense CX

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   8 votes

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   0 comments  ·  RingCX » AI quality management  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   I'm glad to announce that this feature is now available in your AI QM account. You can generate AI followup emails, as well as use various different templates to create the relevant emails.

   
   

   See the attached GIF

   Pamela Jean shared this idea  ·  May 15, 2025

10. Company directory on Yealink phones

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  May 15, 2025

11. Contact Directory be automatically integrated with RingCentral account's Company directory

    10 votes

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    Future Consideration  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  May 15, 2025

12. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

    56 votes

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    New  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  May 5, 2025

13. RingCX bulk upload on phonebook

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    17 votes

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    Under Review  ·  3 comments  ·  RingCX » Admin experience  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Apr 15, 2025

14. Ability to have more than 25 devices in a paging only group

    52 votes

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    Under Review  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Apr 13, 2025

15. ability to use the hold music set on ringcx when placing the call on hold using the deskphone

    5 votes

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Apr 7, 2025

16. customize column when downloading user list

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    6 votes

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    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Mar 28, 2025

17. Calendar Presence Is On | O365 Outlook Calendar

    18 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Mar 28, 2025

18. Requeue in all messages

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Mar 18, 2025

19. Omit Fax Cover Page regardless of email subject line

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Pamela Jean supported this idea  ·  Mar 17, 2025

20. prioritize calls from a website that will provide a verification code

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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    Pamela Jean shared this idea  ·  Mar 10, 2025