← RingCentral Ideas

Settings and activity

50 results found

  1. Allow Key 2 to be programmable/changed on Poly VVX150

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  2. Disable user's delete SMS history button/icon

    11 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  3. Text-to-Speech for SMS

    3 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  4. Video meeting Recordings on Archiver

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  5. Ability to modify users without access to adding or removing users

    5 votes
    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  6. Please add Outbound KPI on call queue under Performance Reports

    6 votes
    Under Review  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Admin →
    How important is this to you?
    Pamela Jean supported this idea  · 

  7. send Unanswered call queue calls to the members voicemail sequentially

    1 vote
    0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Pamela Jean shared this idea  · 

  8. ability to identify what version of RC app installed on each user from admin portal

    1 vote
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Pamela Jean shared this idea  · 

  9. Add column showing the user's MVP license analytics report

    10 votes
    1 comment  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Pamela Jean shared this idea  · 

  10. Shared SMS were multiple users can receive and send SMS on specific number

    727 votes
    151 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    SMS for Call Queues is coming-- as in if a text is sent to a call queue number, there will be an inbox available for one agent to respond to those SMS.


    I know the core of this request is to have a shared SMS inbox where multiple people can send and receive SMS from the inbox. Our product teams are aware of this ask, but I do not have more information about if/when this segment of the ask is coming.

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