Settings and activity
192 results found
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2 votes
Anonymous
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8 votes
An error occurred while saving the comment Anonymous
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3 votesAnonymous
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20 votes
An error occurred while saving the comment Anonymous
commented
This really needs to be fixed, your case portal is borderline unusable. The only info I can see on existing cases is the original case details and any replies I add. If I speak with an agent, they never seem to update the case on the portal. If I email with the agent, those emails never make it to the case portal. This is very frustrating.
An error occurred while saving the comment Anonymous
commented
This seems like a basic feature and something that should be standard.
Anonymous
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12 votes
An error occurred while saving the comment Anonymous
commented
A feature like this is needed. I'm not sure if Angelo had in mind what I do, so I posted a more detailed idea of what I'd like to see implemented.
Anonymous
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5 votesAnonymous
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7 votes
An error occurred while saving the comment Anonymous
commented
This is sorely needed! Users are used to being able to see an extension on the phone display. It's a poor user experience, and makes it difficult, if not impossible, to identify a phone's extension.
Anonymous
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39 votes
An error occurred while saving the comment Anonymous
commented
This is sorely needed! Users are used to being able to see an extension on the phone display. It's a poor user experience, and makes it difficult, if not impossible, to identify a phone's extension.
Anonymous
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667 votesAnonymous
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4 votesAnonymous
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8 votesAnonymous
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116 votesAnonymous
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11 votes
An error occurred while saving the comment Anonymous
commented
This is a much needed feature. We have customers migrating from ShoreTel/Mitel Connect where such a thing was possible.
Anonymous
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3 votesAnonymous
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9 votes
This feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif
Anonymous
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18 votes
An error occurred while saving the comment Anonymous
commented
It doesn't make any sense that a limited extension can't be allowed to call a page group, its "on net"!
Anonymous
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4 votesAnonymous
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3 votes
An error occurred while saving the comment Anonymous
commented
This is a critical feature to have! Especially if customers are buying less bases than wireless handsets.
We were not told that we could have only one user per base! We purchased less bases and more handsets believing that we could assign a user to each handset and have them all paired to one base.
Anonymous
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2 votesAnonymous
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2 votes
An error occurred while saving the comment Anonymous
commented
These are usually used for people that aren't going to have an email address, therefore it makes sense to be able to activate them from the RC admin portal.
Anonymous
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The way the business hours override currently works is counterintuitive. One would assume that you set the date, and then the time-frame for the hours to be overridden.
Changes need to be made to either make this function how one would assume, or add some detailed documentation to the Business Hours page to detail how it currently functions.