← RingCentral Ideas

Settings and activity

92 results found

  1. Making SMS texting while on call faster/more efficient for desktop program (not extension)

    96 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  2. Ability to export Agent Script from Studio

    27 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  3. Wrap Time / After Contact Work

    48 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  4. Do Not Call list for RingEX

    27 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Patrick Okeefe shared this idea  · 

  5. Shared Fax Inbox in RC App for Departments

    14 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?
    Patrick Okeefe shared this idea  · 

  6. Map Custom Fields with Active Directory Integration

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Patrick Okeefe shared this idea  · 

  7. RCV Persistent Layouts - For Education

    2 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    Patrick Okeefe shared this idea  · 

  8. Add "Invite by Contact" or "Invite by Video" to RCV desktop/web App

    7 votes
    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    Patrick Okeefe shared this idea  · 

  9. MVP Custom Status's - Call Queues, HUD Visibility, Break States

    15 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Patrick Okeefe shared this idea  · 

  10. Only allow RCV chats between moderator and participants (restrict Participant-to-Participant chat)

    2 votes
    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
    How important is this to you?
    Patrick Okeefe shared this idea  · 

  11. Add ability to pull call waiting in queue

    19 votes
    1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  12. Ring Sense API Access

    21 votes
    3 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  13. Create admin setting for emailing call recording to user

    7 votes
    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  14. RingSense Auto & Manual Redaction

    10 votes
    1 comment  ·  RingSense & AI » RingSense  ·  Admin →
    How important is this to you?
    Patrick Okeefe supported this idea  · 

  15. Extend Co-Recipents RCApp functionality to fax

    28 votes
    2 comments  ·  Phone & Messaging » Fax  ·  Admin →
    How important is this to you?

  16. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    36 votes
    Under Review  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?

  17. RingCX Time Based Callback-in-Queue Offering

    23 votes
    Future Consideration  ·  2 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  18. Pulse for RingCX & RingSense for RingCX "Word Alert"

    9 votes
    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  19. QM Report - Near End Disconnect with Sentiment Dashboard

    3 votes
    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?

  20. Allow multiple supervisors to monitor a call simultaneously

    48 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
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