Settings and activity

95 results found

1. Ability to generate report that tracks an agents status throughout the day, like when they're available/not available/ on DND etc

   659 votes

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   Future Consideration  ·  104 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Apr 3, 2024

2. TEXT MESSAGE SMS NUMBER WE SENT FROM

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   45 votes

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   6 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

   Hi everyone, we hear you, we know this was impacted in the latest update. This is being researched now to confirm when a fix can be implemented. 

   Patrick supported this idea  ·  Apr 3, 2024

3. Longest Idle Call Queue Fix

   56 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Apr 3, 2024

4. Making SMS texting while on call faster/more efficient for desktop program (not extension)

   97 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Apr 3, 2024

5. Ability to export Agent Script from Studio

   27 votes

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   Planned  ·  0 comments  ·  RingCX » Other  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Apr 3, 2024

6. Wrap Time / After Contact Work

   129 votes

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   Future Consideration  ·  12 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Apr 3, 2024

7. Do Not Call list for RingEX

   47 votes

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   Under Review  ·  12 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Patrick shared this idea  ·  Oct 14, 2021

8. Shared Fax Inbox in RC App for Departments

   23 votes

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   Under Review  ·  5 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Patrick shared this idea  ·  Feb 11, 2021

9. Map Custom Fields with Active Directory Integration

   5 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Patrick shared this idea  ·  Oct 21, 2021

10. RCV Persistent Layouts - For Education

    2 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Patrick shared this idea  ·  Jan 20, 2022

11. Add "Invite by Contact" or "Invite by Video" to RCV desktop/web App

    7 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Patrick shared this idea  ·  Feb 10, 2021

12. MVP Custom Status's - Call Queues, HUD Visibility, Break States

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Patrick shared this idea  ·  Aug 10, 2021

13. Only allow RCV chats between moderator and participants (restrict Participant-to-Participant chat)

    2 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Patrick shared this idea  ·  Feb 20, 2024

14. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  Mar 6, 2024

15. Ring Sense API Access

    21 votes

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    3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

    Patrick supported this idea  ·  Mar 6, 2024

16. Create admin setting for emailing call recording to user

    7 votes

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    Under Review  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  Mar 6, 2024

17. RingSense Auto & Manual Redaction

    10 votes

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    1 comment  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE)  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  Mar 6, 2024

18. Extend Co-Recipents RCApp functionality to fax

    34 votes

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    2 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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19. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    36 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Contact Center  ·  Delete…  ·  Admin →
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20. RingCX Time Based Callback-in-Queue Offering

    33 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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