Settings and activity

91 results found

1. Making SMS texting while on call faster/more efficient for desktop program (not extension)

   87 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Apr 3, 2024

2. Ability to export Agent Script from Studio

   26 votes

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   Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Apr 3, 2024

3. Wrap Time / After Contact Work

   42 votes

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   Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Patrick supported this idea  ·  Apr 3, 2024

4. Do Not Call list for RingEX

   18 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Patrick shared this idea  ·  Oct 14, 2021

5. Shared Fax Inbox in RC App for Departments

   7 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Patrick shared this idea  ·  Feb 11, 2021

6. Map Custom Fields with Active Directory Integration

   3 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Patrick shared this idea  ·  Oct 21, 2021

7. RCV Persistent Layouts - For Education

   2 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Patrick shared this idea  ·  Jan 20, 2022

8. Add "Invite by Contact" or "Invite by Video" to RCV desktop/web App

   7 votes

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   Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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   Patrick shared this idea  ·  Feb 10, 2021

9. MVP Custom Status's - Call Queues, HUD Visibility, Break States

   15 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Patrick shared this idea  ·  Aug 10, 2021

10. Only allow RCV chats between moderator and participants (restrict Participant-to-Participant chat)

    2 votes

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    0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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    Patrick shared this idea  ·  Feb 20, 2024

11. Add ability to pull call waiting in queue

    18 votes

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    1 comment  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  Mar 6, 2024

12. Ring Sense API Access

    18 votes

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    3 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    An API that allows to subscribe for events when RingSense processes a new call recording is implemented. See here for details: https://developers.ringcentral.com/guide/ai/ringsense

    Patrick supported this idea  ·  Mar 6, 2024

13. Create admin setting for emailing call recording to user

    7 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  Mar 6, 2024

14. RingSense Auto & Manual Redaction

    8 votes

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    1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Patrick supported this idea  ·  Mar 6, 2024

15. Extend Co-Recipents RCApp functionality to fax

    17 votes

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    1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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16. Provide Cradle to Grave reporting for calls that traverse RCCC and RC MVP

    31 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Accessibility  ·  Delete…  ·  Admin →
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17. RingCX Time Based Callback-in-Queue Offering

    19 votes

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    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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18. Pulse for RingCX & RingSense for RingCX "Word Alert"

    9 votes

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    Needs More Information  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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19. QM Report - Near End Disconnect with Sentiment Dashboard

    3 votes

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    Planned  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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20. Allow multiple supervisors to monitor a call simultaneously

    37 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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