Settings and activity

21 results found

1. Hold Music Volume

   7 votes

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   1 comment  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Matt shared this idea  ·  Mar 28, 2024

2. Message Notification

   12 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Team Messaging  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Mar 7, 2024

3. Company-Wide Contact List

   86 votes

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   Planned  ·  7 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Mar 7, 2024

4. Adding contact to common company contact book

   12 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Mar 7, 2024

5. Add Global Speed dials

   8 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Mar 7, 2024

6. Central speed dial destinations

   23 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Matt supported this idea  ·  Mar 7, 2024

7. Answer and Transfer with Keyboard Only

   2 votes

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   0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Matt shared this idea  ·  Feb 14, 2024

8. Add keyboard shortcut/ hot key to end a phone call

   11 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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9. Change Keyboard Shortcuts in RingCentral App

   18 votes

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   Future Consideration  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Answer call through customized keyboard hotkey on Ring Central App that will work on multi layered app

    26 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. More efficient way to transfer to VM using the phone

    14 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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12. After Hours On-Call Rotation - Rotate Queue by week

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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13. Enable a true DND presence sync

    169 votes

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    19 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Hi all, there's a DND Sync on hardphone toggle that may need to be enabled for your account if presence sync is not working as expected. Please contact support for assistance in getting this enabled on your account!

14. Numerical tally of voicemails on Poly phones

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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15. Add the option to transfer calls directly to voicemail on Unify CPXXX phones.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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16. Transfer incoming call to colleague's voicemail using the softkey instead of their extension on a Polycom device

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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17. Polycom Transfer to Directly Voicemail

    7 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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18. Transfer Call to Queue Voicemail Directly

    27 votes

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    4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminCrystal Fabroa (Social Media Specialist, RingCentral) responded

    Thanks for sharing this idea! We’re excited to let you know that you can now forward all queue calls during a holiday, closure, or emergency. This feature allows you to route incoming queue calls to voicemail, an announcement, or another extension or group. You can even create a custom schedule for forwarding queue calls.

    Learn more about how to set it up here: Call Queue setup guide.

19. Need a easier way to transfer a call directly from a desk phone to someone's voicemail

    18 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Transfer Directly to Voicemail Softkey - On Mitel 6940 Phones

    35 votes

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    Under Review  ·  5 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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