Settings and activity

26 results found

1. To be able to see callback-await-queue other than just queued after enabling FiFO.

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   New  ·  0 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Ma. Carmela shared this idea  ·  Jul 15, 2025

2. Manually assign queued emails

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   1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   We're actively researching this feature. Can you please provide more detail of why this is so important?

   What problems does this solve that a good routing system that was properly configured cannot?

   Ma. Carmela shared this idea  ·  May 13, 2025

3. The ability to adjust auto-replies and forwarded email spacing through email templates customization.

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   Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Ma. Carmela shared this idea  ·  Apr 14, 2025

4. Attachment limit increase

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   0 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Needs More Information  ·  AdminGrigori (Product Manager Contact Center, RingCentral) responded

   Please provide details on email implementation

   • Posmark
   • Imap/Smtp, if yes then which provider

   What is the actual limit encountered and what limit is desired. Inbound our Outbound?

   Ma. Carmela shared this idea  ·  Apr 3, 2025

5. To be able to receive forwarded calls from another user in MS Teams.

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   New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Delete…  ·  Admin →
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   Ma. Carmela shared this idea  ·  Jan 23, 2025

6. Disable the automated voicemail being sent after an update has been made on their user settings like their email address domain.

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Ma. Carmela shared this idea  ·  Oct 22, 2024

7. users login/logout audit

   16 votes

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   Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Ma. Carmela supported this idea  ·  Oct 1, 2024

8. Download sms campaigns

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   New  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Ma. Carmela shared this idea  ·  Sep 18, 2024

9. Wants to see the dial pad in the center of the screen

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Ma. Carmela supported this idea  ·  Jul 31, 2024

10. To have an option to Play an Announcement if calls are not answered on Limited Extensions

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    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Ma. Carmela supported this idea  ·  Jul 17, 2024

11. RingCentral for Intune

    13 votes

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    New  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Ma. Carmela shared this idea  ·  Jul 12, 2024

12. Faxing Support for RingCentral Limited Extension

    7 votes

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    0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Ma. Carmela supported this idea  ·  Jun 5, 2024

13. Video meeting Recordings on Archiver

    21 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Carmela supported this idea  ·  May 30, 2024

14. Deleting Site should also delete the extensions, IVRs, queues, cost centers, etc.

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Carmela supported this idea  ·  May 14, 2024

15. Download all outbound faxes sent by all extensions

    16 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Carmela supported this idea  ·  May 9, 2024

16. iMessages to work on RC app

    17 votes

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    3 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Ma. Carmela supported this idea  ·  Mar 7, 2024

17. Move the deleted digital line with a desk phone to unassigned instead of moving the digital line to the Number Inventory and the desk ph...

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Carmela shared this idea  ·  Jun 13, 2022

18. Ability For Super Admins to archive SMS, Fax and Voice messages through to their SFTP server like their call recordings for all their ex...

    8 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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    Ma. Carmela shared this idea  ·  May 10, 2023

19. Add unassigned lines to existing mobile users in bulk

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Carmela shared this idea  ·  May 2, 2023

20. Ability to change the number of prompts played in an IVR

    18 votes

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    Under Review  ·  6 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Ma. Carmela commented  ·  Oct 2, 2023  ·  Edit…  ·  Delete…

    Currently it is set by default and a normal behavior for the IVR prompt to be played three times before it connects to an extension and there is no option to edit it so it can be adjusted to only play twice instead of three times.

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