Settings and activity
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20 votes
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30 votes
An error occurred while saving the comment Jonathan M
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When first join a Ring meeting, the standard “Welcome” message is at what I would consider a standard volume, followed by “Please press 1 to join the meeting”, which is at a considerably louder volume. Volume should be of equal level.
Jonathan M
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28 votesJonathan M
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1 voteJonathan M
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1 voteJonathan M
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1 voteJonathan M
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3 votesJonathan M
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2 votesJonathan M
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6 votesJonathan M
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11 votesJonathan M
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16 votesJonathan M
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34 votesJonathan M
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11 votesJonathan M
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10 votes
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30 votes
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8 votes
An error occurred while saving the comment Jonathan M
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We’re able to pull comprehensive reporting on RingCentral Meetings, user calling, messages, etc., but what is not available in the portal is reporting on the adoption and use of the audio only conference service assigned to each RingCentral user account. This is the audio bridge that supports up to 1000 connections per user. The reports of interest are similar to other reporting standards within the portal, and include:Number of audio conferences per userNumber of participantsDurationEtc, etc.
Circling back on this suggestion — currently, routing unanswered calls to a specific individual requires creating a personalized ringing group within that user’s individual call handling rules. This approach is inefficient, time-consuming, and cumbersome, especially for departments with large teams, such as ours with 25 members supporting missed calls for one another.
A more effective solution would be to allow a ringing group extension to be included as a step within an individual's incoming call rules. If the ringing group does not answer, the final step should route the call to the voicemail of the originally intended recipient.