Settings and activity

38 results found

1. User access level to call queue recording without giving permission from call queue itself

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brian commented  ·  Mar 13, 2026  ·  Edit…  ·  Delete…

   Feature enhancement no longer needed. Would provide too much access to recordings. Updates can be made in user roles.

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   Brian supported this idea  ·  Mar 13, 2026

2. Suppress System-Injected Voicemail Privacy Prompts for Healthcare Accounts

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   New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Mar 10, 2026

3. Quality of Service Calls - Search By Number

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   New  ·  0 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Brian shared this idea  ·  Dec 11, 2025

4. Filter call based on number

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   0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Dec 11, 2025

5. Export Mac address list

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Brian commented  ·  Nov 20, 2025  ·  Edit…  ·  Delete…

   Would this also include the wifi MAC address for phones that have wifi capabilities?

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6. Share SMS Template across all users in the account

   42 votes

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   8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Brian commented  ·  May 20, 2025  ·  Edit…  ·  Delete…

   Good Morning Chris,
   The option exists for Company Template, but it does not function within the desktop app. When you click the plus button, it only creates a personal template. Is the function coming later? Does it need to be enabled for accounts on the backend?

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7. Dial 211 or 311 on the App or the Phone

   26 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Brian supported this idea  ·  Mar 5, 2024

8. Integrate SMS with high-velocity sales in SalesForce

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   Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Brian shared this idea  ·  May 24, 2022

9. DFO > sent a note as either internal or external

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Brian shared this idea  ·  Mar 15, 2023

10. Report - Phone System > Groups > All Email References

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brian shared this idea  ·  Oct 9, 2023

11. Transfer call queue voicemails to external number during business hours

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Brian shared this idea  ·  Sep 26, 2023

12. Allow outbound fax cover sheets to be updated

    34 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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13. Reset and Assign

    11 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. Return to queue at will during wrap-up time

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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15. Allow Import/Export of Analytics Live Reports Dashboards or Assign View Permission Per Dashboard.

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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16. Merging Calls in RingCentral harder to do in "New Layout"

    32 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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17. Ability to assign dedicated fax number to multiple users

    97 votes

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    Under Review  ·  23 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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18. Unable to release an individual line during a 3-person call.

    28 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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19. Allow Blocking Outbound Calls by Number

    182 votes

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    Under Review  ·  33 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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20. Block Outbound calls for specific departments/site

    11 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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