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Settings and activity

33 results found

  1. Share SMS Template across all users in the account

    41 votes

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    7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Brian Cattani commented  · 

    Good Morning Chris,
    The option exists for Company Template, but it does not function within the desktop app. When you click the plus button, it only creates a personal template. Is the function coming later? Does it need to be enabled for accounts on the backend?

  2. Dial 211 or 311 on the App or the Phone

    26 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Brian Cattani supported this idea  · 

  3. Integrate SMS with high-velocity sales in SalesForce

    4 votes

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    Future Consideration  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
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    Brian Cattani shared this idea  · 

  4. DFO > sent a note as either internal or external

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Brian Cattani shared this idea  · 

  5. Report - Phone System > Groups > All Email References

    9 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brian Cattani shared this idea  · 

  6. Transfer call queue voicemails to external number during business hours

    23 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Brian Cattani shared this idea  · 

  7. Allow outbound fax cover sheets to be updated

    31 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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  8. Reset and Assign

    11 votes

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    Planned  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  9. Return to queue at will during wrap-up time

    20 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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  10. Allow Import/Export of Analytics Live Reports Dashboards or Assign View Permission Per Dashboard.

    9 votes

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    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  11. Merging Calls in RingCentral harder to do in "New Layout"

    32 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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  12. Ability to assign dedicated fax number to multiple users

    79 votes

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    Under Review  ·  19 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  13. Unable to release an individual line during a 3-person call.

    28 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  14. Allow Blocking Outbound Calls by Number

    160 votes

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    Under Review  ·  28 comments  ·  Phone & Messaging » Other  ·  Admin →
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  15. Block Outbound calls for specific departments/site

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  16. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  17. Integration with Apple Watch

    104 votes

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    Under Review  ·  40 comments  ·  Phone & Messaging » Application  ·  Admin →
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  18. Ability to run reports using Filter in License and Reports

    15 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  19. RC App Video quality Monitoring/Controls

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  20. Analytics report for IVR key presses

    55 votes

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    Under Review  ·  1 comment  ·  Analytics & Reporting » Other  ·  Admin →
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