Settings and activity

71 results found

1. Ability to create sms group name

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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   Maria Lorenza shared this idea  ·  Sep 4, 2024

2. CNAM feature for Canada

   49 votes

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   Under Review  ·  11 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 3, 2024

3. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

   31 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 3, 2024

4. IVR Menu option If caller enters no action after the prompt played 3 times

   8 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 3, 2024

5. Ability to change the times the prompt is played if caller enters no action

   4 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Sep 3, 2024

6. Call waiting to apply on call queue members.

   65 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 28, 2024

7. incoming call waiting for call queues

   5 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 23, 2024

8. Allow users to place call on hold to answer second incoming call

   13 votes

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   Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 23, 2024

9. Ability to answer more than 1 call from a call queue.

   38 votes

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   Under Review  ·  8 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Maria Lorenza supported this idea  ·  Aug 23, 2024

10. Answer incoming call when engaged on another call

    7 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 23, 2024

11. Call queue pick-up members should be able to pick-up any calls from the call queue not just the overflow calls

    2 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 23, 2024

12. Turn off Call Queue incoming call notification

    4 votes

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    0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 23, 2024

13. Caller ID name should be visible for Toll Free

    99 votes

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    Future Consideration  ·  22 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 21, 2024

14. Ability to remove the option to receive voicemail notification when receiving faxes

    9 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 21, 2024

15. An option for a user to manually play an announcement while in an active call

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 21, 2024

16. Ability to play a pre-recorded audio during live calls.

    2 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 21, 2024

17. Increase the number of attempts a fax has to succeed.

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 20, 2024

18. Increase numbers of attempts in resending fax

    3 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 20, 2024

19. Ability to customize password for Poly phones without reverting it to the default.

    6 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 20, 2024

20. Call queue caller call back feature

    102 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Maria Lorenza supported this idea  ·  Aug 16, 2024