← RingCentral Ideas

Settings and activity

114 results found

  1. Increase the number of callers allowed in queue to 50 callers

    9 votes
    1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  2. Auto reply that number is disabled for SMS

    31 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  3. Ability to retrieve deleted calls

    27 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  4. Choose a specific user for call recording announcement

    4 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  5. Ability to create sms group name

    8 votes
    New  ·  0 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
    How important is this to you?
    Maria Lorenza shared this idea  · 

  6. CNAM feature for Canada

    86 votes
    Under Review  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  7. Call Queue Members Should Be Able to Receive SMS from the Call Queue Direct Numbers

    62 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  8. IVR Menu option If caller enters no action after the prompt played 3 times

    12 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  9. Ability to change the times the prompt is played if caller enters no action

    5 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  10. Call waiting to apply on call queue members.

    71 votes
    Under Review  ·  6 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  11. incoming call waiting for call queues

    5 votes
    New  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  12. Allow users to place call on hold to answer second incoming call

    14 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  13. Ability to answer more than 1 call from a call queue.

    49 votes
    Under Review  ·  9 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  14. Answer incoming call when engaged on another call

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  15. Call queue pick-up members should be able to pick-up any calls from the call queue not just the overflow calls

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  16. Turn off Call Queue incoming call notification

    5 votes
    0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  17. Caller ID name should be visible for Toll Free

    136 votes
    Future Consideration  ·  27 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  18. Ability to remove the option to receive voicemail notification when receiving faxes

    9 votes
    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  19. An option for a user to manually play an announcement while in an active call

    3 votes
    New  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 

  20. Ability to play a pre-recorded audio during live calls.

    2 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Maria Lorenza supported this idea  · 
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