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75 results found

  1. Download and Print SMS Thread on RingCentral App

    10 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Rob commented  · 

    Customer would like the ability to print SMS threads to PDF for compliance purposes. These would be stored in their AMS360 CRM software. Their ask is to be able to click a print button and select a specific section of an SMS thread to print to PDF.The idea is already posted in the community ideas portal and has 107 voteshttps://ideas.ringcentral.com/ideas/ENTCOM-I-86

  2. Call control -- transfer calls by drag and drop

    15 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Rob shared this idea  · 

  3. Ability to exclude internal calls from automatic call recording

    34 votes

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    Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Rob shared this idea  · 

  4. Integration with Genesys CC

    2 votes

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    Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    Rob shared this idea  · 

  5. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

    5 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  6. Streaming Music / Message on Hold

    57 votes

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    New  ·  16 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  7. RingSense Dashboard based landing page to drive adoption and insight

    54 votes

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    Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  8. Integration with Zendesk

    10 votes

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    Implemented  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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  9. Adding Custom Notifications within RingSense

    20 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  10. RingSense: Payment/Plan Option to extend 1yr Call Retention

    32 votes

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    Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  11. Add a "feature request" and "report an issue" button in RingSense

    10 votes

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    Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  12. Allow newly added trackers to be run against pre-existing recorded calls

    22 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  13. Ability to filter calls that do not match a specific tracker

    8 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Admin →
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  14. Customer requested to remove ability for users to place themselves into a DND state on RC Desktop app, Physical phones and RC Mobile...

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  15. Allow admins to see and turn off users DND from ServiceWeb

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  16. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    24 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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  17. Make Messaging Permission in Custom Roles a Native Feature

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Admin →
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  18. Reduction of RC App-Cloud interface complexity

    97 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Admin →
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  19. Company name in App - Multi-site

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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  20. Allow comments/sentence/disclosure for compliance on RCV for Meeting Invite

    4 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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