Settings and activity

73 results found

1. Ability to exclude internal calls from automatic call recording

   32 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Feb 4, 2022

2. Integration with Genesys CC

   2 votes

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   Future Consideration  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Rob shared this idea  ·  Dec 13, 2023

3. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

   5 votes

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   0 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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4. Streaming Music / Message on Hold

   57 votes

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   New  ·  16 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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5. RingSense Dashboard based landing page to drive adoption and insight

   53 votes

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   Planned  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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6. Integration with Zendesk

   10 votes

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   Implemented  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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7. Adding Custom Notifications within RingSense

   20 votes

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   0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

   Daily/weekly/monthly email notifications can be configured for a saved view that a user creates on the Calls page.

8. RingSense: Payment/Plan Option to extend 1yr Call Retention

   31 votes

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   Under Review  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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9. Add a "feature request" and "report an issue" button in RingSense

   10 votes

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   Implemented  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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10. Allow newly added trackers to be run against pre-existing recorded calls

    22 votes

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    Under Review  ·  0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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11. Ability to filter calls that do not match a specific tracker

    8 votes

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    0 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminEugene (Senior Director, Product Management, RingCentral) responded

    Use the "Trackers" filter to choose some trackers and then select the "none of" option in order to implement this negative logic.

12. Customer requested to remove ability for users to place themselves into a DND state on RC Desktop app, Physical phones and RC Mobile...

    5 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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13. Allow admins to see and turn off users DND from ServiceWeb

    5 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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14. MS Teams RC "Embedded Dialer" Application: Call Queue status - agents log in/out

    24 votes

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    Under Review  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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15. Make Messaging Permission in Custom Roles a Native Feature

    33 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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16. Reduction of RC App-Cloud interface complexity

    97 votes

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    Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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17. Company name in App - Multi-site

    21 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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18. Allow comments/sentence/disclosure for compliance on RCV for Meeting Invite

    4 votes

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    Under Review  ·  0 comments  ·  Events & Video » Video Meetings (RCV)  ·  Delete…  ·  Admin →
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19. Corporate Directory - External contacts

    15 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Hardware  ·  Delete…  ·  Admin →
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20. Caller ID: Restrict/Grant Access to Caller ID's Per User/Role

    31 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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