Settings and activity
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241 votes
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5 votesNew · 1 comment · Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams · Admin →Melvin
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2 votesNew · 0 comments · Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams · Admin →Melvin
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5 votesMelvin
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17 votesMelvin
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13 votesMelvin
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101 votes
Performance reports are old legacy reports, which will pave way to business analytics. In business analytics, we have call records, and we will see if we can align call records with call logs.
Melvin
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1 voteMelvin
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116 votes
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Oubound Caller ID is essential for customers especially for their Businesses in Canada. However, for Canadian numbers, we do not have an external CNAM service and this is a limitation.
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10 votes
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Users will be able to see / monitor easily all the calls that they parked in public park call location if they have visibility of all the calls that they parked via RingCentral App
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Outbound Caller ID Reputation / Spam Risk Visibility
Problem Statement:
Customers are unaware when their outbound caller IDs (especially main company numbers) are being flagged, labeled, or blocked by downstream carriers or spam protection systems until users begin reporting failed calls.
Currently, troubleshooting requires reactive carrier tracing after customer impact already occurs.
Requested Features:
Visibility into outbound CLID reputation status
Alerts when a number begins receiving elevated rejection/block rates
Carrier analytics showing repeated SIP 603/603 Decline patterns by destination carrier
Spam likelihood or attestation health indicators
Recommendations for remediation:
rotate outbound CLID
register branded calling
improve STIR/SHAKEN attestation
submit reputation remediation requests
Ability to test outbound CLID reputation across major US carriers
Business Impact:
Reduces customer frustration
Reduces support escalations
Improves outbound answer rates
Helps enterprises protect trusted long-standing business numbers
Provides proactive rather than reactive support experience