Settings and activity
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4 votes
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Katherine
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6 votesKatherine
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3 votes
An error occurred while saving the comment Katherine
commented
my CX customer has a lot DID's added to change outbound caller ID, it would be great the Label or name the number in bulk by state or assign groups along with organizing numbers within the portal. Some numbers are being used by CX outbound dialing others are for EX users and turnover.
Katherine
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3 votesKatherine
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57 votesKatherine
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2 votes
An error occurred while saving the comment Katherine
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this would be a huge time saver to implementation and maintenance.
Katherine
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8 votesKatherine
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29 votesKatherine
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10 votesKatherine
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5 votes
An error occurred while saving the comment Katherine
commented
Yes I miss this option - on Mitel/ShoreTel connect you could make notes during a call and you could export the history of those calls and Notes from you client with time duration. Very handy.
Katherine
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2 votesKatherine
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8 votesKatherine
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3 votesKatherine
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9 votes
An error occurred while saving the comment Katherine
commented
While softphone is often replacing handsets, there are still a lot of handsets being used these days so it would be nice for AI notes to work with a handset if you answer with that device or make calls. It would be even better if it worked with desktop pairing. One of your target customers are users on Mitel/ShoreTel Connect who are used to controlling the handset with the desktop software.
Katherine
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4 votes
An error occurred while saving the comment Katherine
commented
this would save time when the prompts are the same, but the greeting needs to indicate something else.
Katherine
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34 votesKatherine
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11 votesKatherine
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22 votes
An error occurred while saving the comment Katherine
commented
this only works if a agent/member is in multiple queues. If they are in only 1 queue you loose control to manage what queues you are in.
this is important because RingCentral answer to other systems Hunt Group is call queues but still can't see a second call unless call queue pick up is added. At least not being able log out of a CallQueue for a ring group will help with feature parity. I know you can create RingGroups with a video pro license, but you lose any Caller ID or display name to know what group is being called.
Katherine
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12 votesKatherine
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15 votesKatherine
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This would be very helpful because people do still use physical phones and if the RC is targeting Mitel Connect customers, this will make them more competitive when repurposing Mitel handsets or getting new one, the customer may and provide similar feature parity allowing the customer to control their handset with the desktop app.