Transfer a Call Queue Call
Customer Concern:
The customer reports that they have lost the direct call transfer option when receiving a second incoming call from a call queue.
Current Behavior:
When a second inbound call comes from a call queue, the forward/transfer button is no longer immediately visible in the app.
The customer now needs to click the “More” button to access the transfer or forward options.
Previous Behavior:
The transfer/forward buttons were readily available without the need to navigate to “More.”
3
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Fatima
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