Settings and activity
151 results found
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10 votes
Katherine
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7 votesKatherine
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5 votesKatherine
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4 votesKatherine
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15 votesKatherine
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46 votes
An error occurred while saving the comment Katherine
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5 votes
An error occurred while saving the comment Katherine
commented
this is very annoying and wastes time on CX
Katherine
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3 votesKatherine
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100 votes
An error occurred while saving the comment Katherine
commented
this is import especially if you are trying to migrate Mitel Connect customers. They are used to a contact panel that was easily sorted by first or last name AND they had a second tab that allow the end-user to create groups based their personal preference. It was easy to toggle back and forth between.
Katherine
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23 votesKatherine
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39 votes
Agents can chat with their team mates and colleagues with RingCX in RingCentral application. If you are using standalone RingCX agent web-app we encourage you to try RingCentral app available for Windows and Mac, where RingCX agent is built in so you can enjoy both customer and corporate communications in just one app.
https://www.ringcentral.com/us/en/blog/ringcx-agent-and-supervisor-capabilities-now-in-the-ringcentral-app/
Katherine
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29 votesKatherine
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63 votesKatherine
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49 votes
An error occurred while saving the comment Katherine
commented
this would be important to Mitel ECC customer on UC and UCaaS platforms because it is a feature that is currently available.
Katherine
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9 votes
An error occurred while saving the comment Katherine
commented
you can do this with a ring group - using a video profile (free) and create a ring group with those users. as long as the video profile routes to EX users it you won't have charges. this what a RC project manager recommended to me if I needed multiple calls to ring in and allow the receptionist to put a call on hold and answer the next call. (you have to line appearances too for 3 or more calls) if using the handset.
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8 votes
An error occurred while saving the comment Katherine
commented
this was a problem with my last partner and I am having the same issue with my new partner. There are still a lot of ShoreTel and Mitel Connect UC customers that use this feature. It would make transitions easier.
Katherine
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5 votes
An error occurred while saving the comment Katherine
commented
this should be on all 400 series phones and 6900 series from MITEL. this will help with Migrating customer over to Ring with few issues or changes.
Katherine
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26 votesKatherine
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169 votesNow live as of 1/23/24! Please ensure you are on the latest version of the app. Extended Emoji Library coming January 2024!Katherine
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4 votesKatherine
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this has become a problem with a customer that is a busy doctor's office. Using the phone to put a call on hold verses the CX agent client is reasonable in this environment. So far patients are hearing you have made some type of purchase and asking for CC information or the recording sounds like a video game. There hundreds of files in the global book.