Settings and activity

94 results found

1. Fax cover page

   6 votes

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   New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  May 14, 2026

2. Bulk upload of Hold Music

   7 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  May 8, 2026

3. Automatically block calls if marked as spam

   20 votes

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   3 comments  ·  Phone & Messaging » Accessibility  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  May 3, 2026

4. Enable Survey after queue call

   9 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Apr 4, 2026

5. AI Receptionist_ Speed of response

   12 votes

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   New  ·  3 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AIR (AI Receptionist)  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Mar 30, 2026

6. Add an Option to Make Webinars Recurring

   4 votes

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   New  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Mar 13, 2026

7. Recurring option in Webinar for RCV

   14 votes

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   New  ·  0 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Mar 13, 2026

8. Calls from Google Ads

   4 votes

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   New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Mar 9, 2026

9. Option to block calls from Google Adworks

   2 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Joyce supported this idea  ·  Mar 9, 2026

10. Ability to retrieve sent fax messages beyond 90 days

    31 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Mar 6, 2026

11. Main greeting prior to the IVR, so the IVR menu can be repeated without repeating the main greeting.

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Feb 2, 2026

12. Different SMS recipients for Main Number and IVR Menus

    33 votes

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    5 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Jan 4, 2026

13. retrieving deleted fax, past data retention policy

    30 votes

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    New  ·  4 comments  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Dec 21, 2025

14. Use RingCentral number to work with Venmo/other company (verification code sent to RC number)

    9 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Dec 20, 2025

15. Silence Transcribing Announcement

    77 votes

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    New  ·  8 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AVA (AI Virtual Assistant)  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Dec 15, 2025

16. SMS Monitoring

    59 votes

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    8 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Dec 11, 2025

17. Disable "AI is taking notes" when on call

    186 votes

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    42 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Hi everyone, you are now able to customize the announcement played during the call. Learn where in the Admin portal to update here.

    While not the ability to completely turn off the announcement, this customization allows for different companies to take into account their unique compliance needs. If a disclosure is not needed, a silent recording could be uploaded as a workaround.

    Thank you!

    Joyce supported this idea  ·  Nov 23, 2025

18. Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates

    58 votes

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    New  ·  9 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Nov 23, 2025

19. bring call queue management into the app

    23 votes

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    Future Consideration  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Oct 24, 2025

20. Shared SMS were multiple users can receive and send SMS on specific number

    1,444 votes

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    Implemented  ·  341 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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    Joyce supported this idea  ·  Oct 3, 2025