Settings and activity

61 results found

1. Create feature that shows similar data using Analytics report and Call logs excel file

   16 votes

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   Under Review  ·  3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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2. Reduction of RC App-Cloud interface complexity

   96 votes

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   Under Review  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Accessibility  ·  Delete…  ·  Admin →
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3. Easily add Contact Center numbers and RingCentral IVR extensions to the company directory

   11 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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4. Multiple Hosts for Reoccurring Meetings

   149 votes

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   Under Review  ·  32 comments  ·  Events & Video » Webinar  ·  Delete…  ·  Admin →
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5. Detailed Call Log; please add the ability to select multiple extensions.

   15 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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6. Change ring volume: Ability to change ringer volume separate from the app volume (so calls don't get louder or quieter with changes)

   28 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   This is planned for November 2023!

7. Ability to take DNC's off the List thru an upload

   18 votes

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   Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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8. Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs

   9 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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9. User group access call log of the same user group

   67 votes

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   Future Consideration  ·  13 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Option to change Profile Picture to Default

    95 votes

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    Future Consideration  ·  14 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Set login option for agents (Admin)

    24 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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12. Password and PIN Expiration Requirement

    26 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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13. Option to disable all email notifications during customer implementation phase

    32 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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14. QM Forms while Live Monitoring a Call

    10 votes

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    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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15. Customize Conference Line Greeting

    8 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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16. Call queue caller call back feature

    102 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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17. Call Queue Position

    54 votes

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    Future Consideration  ·  8 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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18. call queue visibility

    9 votes

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    Implemented  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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19. Change the name of the group text message

    37 votes

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    Planned  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Delete…  ·  Admin →
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20. Able to see what RC Application that user are using (Mobile or PC app).

    13 votes

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    Future Consideration  ·  1 comment  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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